auto repair shop
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AAA - Charleston in Charleston (2031 Sam Rittenberg Blvd, SC 29407)
About:
AAA Carolinas provides members with various services to both North & South Carolina including Auto Buying, Car Care, Roadside Assistance, Insurance, & Travel.
AAA - Charleston is located in Charleston (South Carolina state) on the street of 2031 Sam Rittenberg Blvd. If you want to ask about something we recommend contacting this place by phone. The Phone number is +18007662394. You can get more information from their website: https://locator.carolinas.aaa.com/sc/charleston/aaa-charleston?y_source=1_MTIzMTQ2MDAtNzE1LWxvY2F0aW9uLndlYnNpdGU%3D. The coordinates that you can use in navigation applications to get to find AAA - Charleston quickly are 32.792509, -80.029144. Scroll down to find out opening hours, reviews and other important information about AAA - Charleston.
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Available amenities
Planning
- Appointments recommended
Amenities
- Mechanic
- Toilets
Offerings
- Oil change
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
- Wheelchair-accessible toilet
Deborah
Awful you can't get through to them you get forwarded to in my case Myrtle Beach and I was very disappointed with them as I'm ready to book a ten day cruise and they " wouldn't be able to send me the brochure for 10 days " no thanks I'll take my business somewhere else where they have time for me plus she didn't listen to what I was trying to tell her about my status as far as living here.
07.2022Jeanette
My husband & 4 kids waited for 3.5 hours for service. We called at 3:50pm and they said about 45 minutes. After an hour or so, I called and they said the person was around the corner and would be there within 10 minutes or so. That didn't happen. An hour and change later my husband received a message saying 10 more minutes. That didn't happen. After 30 or so more minutes, my husband received a message asking if we ever received service and he said no, we were still waiting. After 3 hours the tow truck guys showed up and got us in the van with our children. It took about 1 minute to get us in. Mind you AAA was around the corner - 3 minute drive. Craziness. I'm happy to have them, but this should have been handled better.
04.2022Charlabowen52
Amazing service! Stranded with two grandchildren in the park with bugs biting us! AAA came through within 15 minutes! Wonderful service !
03.2022Waleed
I received the woman courteous welcome and great service from everybody including automotive shop
02.2022Geoff
My truck broke down on the highway. I had just picked up my infant from daycare. We were escorted off of the highway by a police officer because it was an extremely dangerous situation. AAA scheduled a tow truck but told me that they wouldn’t pick it up unless we were present. I requested a supervisor to speak to. He essentially told me that my only option was to either abandon my vehicle, leave my infant home alone or put my infant into my other vehicle and return to the location that the police officer told me was too dangerous to wait at. I have since come to understand by this wonderful tow truck drivers own word that there are several other AAA tow truck services in my area that will pick up my car without me being present. AAA would apparently rather have you put yourself and children at risk than take the time to find a reasonable solution. I am in awe of how badly this service has declined. My whole family has used AAA for as long as I can remember. I have never been more disappointed in my life and their lack of willingness to make the situation. They have lost all of our business for good. AAA you suck.
07.2021Niccole
My car ran hot on a Sunday and no shops were open. I called AAA for a tow and decided to use their local Car Care Center, as recommended by the customer service rep I spoke to. Of course I looked under the hood and saw I was out of coolant, but AAA doesn't top off on the roadside, and I had no way to get any, so I had it towed. I figured I would go ahead and get my headlamp replaced as well, as it was burned out. I told the guy on the phone when he called me Monday morning that I needed a coolant top off and a bulb replaced. After the diagnostic was ran, I was quoted $699 to "get it up and running." I knew I had a leak, as fluid doesn't just disappear, but I didn't have the money to fix it and knew that going in-that's why I asked for a top off and a bulb change. After 3 phone calls, breaking down in tears, and telling them I would just have it towed home and it would have to sit until I had more money, all of a sudden it's only going to cost $28 which was the cost to top it off, like I originally asked for. Interesting that before they knew I couldn't pay, it was going to be $699 to "get it up and running." When I arrive to pick up my vehicle, the price is now $136, not the $28 quoted on the phone for the top off. The rest of the money was for the "diagnostic," which I didn't need nor ask for. So for $136 they topped my coolant off. Headlamp is still out. I am a 45 year old single female on a very limited income, and these guys flat out lied to me and tried to take me for a $699 ride. Will NEVER use again.
07.2021Stephanie
My husband and 1 year old broke down on the side of the highway, during rush hour traffic, today 5:15 pm, in the middle of June. I called for him to get a tow, I told them my young child was in the car and she marked the pick up as Urgent. I proceeded to meet them at the break down site and pick them up as I wasn’t going to let my husband and young child sit there. As no one should. When I got the text update about 45 minutes later, it was the wrong pick up location. So I called to change it, when I did so, the dispatch informed me I had to be there when the driver got there, and it could be “between now and 8:05pm” which was two hours by the way. I said no, why would anyone, especially a baby be expected to sit in a broke down, hot car on the side of a busy highway? He had no answer and I repeated the situation about 3 times, thinking he would see the error in this situation. Then he said I just needed to be there at the time of pick up which on my text was 8:35-8:50 pm. (Luckily we have another mode of transportation but I wonder how many other people don’t… how could they manage to get back to the broke down vehicle?) Since I was unsatisfied with that dispatch’s answer, I called back to verify and the new dispatch was much nicer and understood my frustration. She put me on hold for about 25 minutes and talked with her supervisor, they came to the conclusion that I did, in fact have to be there for the pick up. And depending on the company who actually tows the vehicle, sometimes they don’t require someone to be there but my tow truck driver did require it. So I voiced my frustration and told her I wanted the situation to be on the record. My husband left and drove with our second vehicle to meet the truck driver. When he got back about 30 minutes later, he said the truck driver yelled out and told him he was in the way and he didn’t need to be there at all. So did the other two people at triple A even call and find out? I’m extremely disappointed and frustrated with this company and its policies. The male dispatch literally couldn’t have cared less about requesting I sit on the side of a busy highway in a broken down truck with my 1 year old. Very disappointing. When my husband called on his way back him he voiced the same concerns to a supervisor over the phone, he asked the supervisor if sitting in the truck with a baby on the side of a busy highway made sense to him, he said, and I quote “Well” then a long pause and said “is there anything else I can do for you?”. My husband said if you’re satisfied with the help you’ve offered me, then I guess not. And the supervisor said yes he was satisfied. I just cannot believe any of this.
07.2021M
This is a great AAA car care center. The customer service agents are so nice and professional and caring and thorough. This is a busy center but once they get you in they take care of you. I recommend this center. I think my servie assistant's name is Barry? Not sure but he is awesome. All of them of great. Services: General repairs & maintenance, Exhaust, Tires, Wheel alignment, Auto engine diagnostic, Air & cabin filter replacement, Brakes
07.2021Pankaj
I gave them a 1 star since there was no option for zero stars. This location is a rip-off. My 24yr old daughter's car was hit on the back wheel by another. It was drivable but just to be of the safe side I called the aaa tow truck to be towed to aaa and have it checked out. I called the aaa and explained to them that i just need for them to check the wheel and axle to make sure there is no damage and that my daughter will need the car back asap to get to/from musc. This was early morning so he promised he would get iit looks at and get me the estimate by 10am and told him that i would be the point of contact since i own the car and my daughter will be in class/lab. They didnt call me and instead sent a vehicle report with appx $600 of repairs. Battery, air filter, fuel system, alignment and rotation. So i called them and he said there was no damage on the wheel but the all the other stuff needs to be done. He talked me into doing rotation/alignment and replace battery. I told him that since my daughter needs the car by the end of the day i will only agree to have that done if he can get the car to her by them. He promised they would do it. Of course they didn't until mid next day so my daughter had to spend $80+ on uber. A couple of weeks later when my daughter came to visit us, i noticed that the back left wheel that had been hit by the other car had minor scratches. The wheel was in the same back left position telling me that they did not do the tire rotation but did charge for it. I called them and they were initially adamant that they did do the rotation. But when i asked them to explain why the wheel with scratches was in the same position, they changed their tune and asked me to bring the car in and they can do. I asked to speak with the manager but he was not available so they said he would call me when he was available. I tried to Call him twice but was never available and would never call me back. I went ahead disputed the credit card charge for the rotation. I have had aaa membership continuously since 1991. Losing all faith in aaa. Services: Tires, Battery
07.2021Ashley
I've been with AAA for 5+ years. Never had an issue until I moved to SC. My policy kept going up every quarter, despite my loyalty program, discounts. All I got was "its your zip code". Finally got a new car, insurance would have gone up another thousand a year....yeah I'm good. John Austin has always been my insurance guy (which he's great) and I guess he is not there anymore? I got someone else, which is fine. I decided to go with another company for insurance and have tried to call the 1800 number multiple times to cancel and get looped around. I called the Charleston location 3 or 4 times and an agent is never there. I left messages, never got called back. I finally decided to go in today since they are open till 4pm. Lady up front said they were supposed to be there...to no avail. Finally called the summerville location and someone gave me a different number. Called and finally got it canceled in 3 mins. Thanks Victoria by the way. I get it, no company wants to loose business, but this just upset me.
07.2021