Best fast food restaurant in Collierville, Tennessee (TN) 2024

Always a long line in drive through around meal time. Food is fine but I don’t know why it takes so long to place an order in the drive through. Spicy chicken wasn’t spicy at all. Enjoyed the baconator. Frosty machine always seems broken. Napkins were the hand towels used in the bathroom last time we went. Not sure what happened. Love the baconator. Have had 3 in the last 2 days. But they’re really short staffed at this location. Do not make the mistake of going inside and ordering if the drive thru line is long. I repeat do NOT go inside and order thinking you’ll save time. Even though the line is out to the road (which it typically is during lunch and dinner), it will be much, much quicker going through the drive through. There’s only 1 guy working the counter and the drive-thru is their priority. They’ll take one order inside and then go help deliver about 4 orders in the drive thru. Then he’ll come back and deliver 1 order inside at the pick up counter. And then do some more drive thru orders. And then come back and take another order inside. And then the cycle repeats. Customers inside were getting curious. I honestly thought a fight could erupt as the guy behind me kept telling the manager to get back to the counter and take orders for the inside customers which he refused to do. The one advantage of going inside of you're free on time and like to drink sodas is the refillable coke machine. I feel sorry for the guys working because they’re busting their behinds working. But the construction workers come here because it’s supposed to be fast food and they have a limited lunch break so I get when tensions are high. Free WiFi (working) inside too. ~Uncle

The food wasn’t good at all. The chicken looked really weird and had a gray spot on a piece. They are supposed to be popcorn chicken. The mashed potatoes and macaroni looked like they’d been sitting out for awhile like they were old. I wouldn’t recommend this KFC unfortunately and I definitely won’t be back.😐 ~Ava

It's just too bad. I like the food - it's always pretty good. Fries are usually hot and crispy. Sandwiches are big and tasty. But this location needs help. Been through the drive thru three different times and each time I'm asked to pull to a parking spot and wait for my order. I'm not ordering anything weird. This last time I ordered three signature meals and waited over ten minutes. I noticed at least four other customers parked and waiting also. Also the person taking the orders needs to slow down her speech so she can be understood better and if there is going to be a wait, let people know so we can go somewhere else. Just too bad. ~Jesse