Best record storage facility in Knoxville, Tennessee (TN) 2024

Rented online. I'm 5 hrs away. Tried to fill out lease agreement. But kept getting rejected. Have tried 6 different times. Called customer service to get resolved. They told me not to worry about it. That I could do so in person as soon as possible. I explained wouldn't be able to get there for a couple weeks. In mean time I recieve two to three emails a day saying I need to sign lease documents as soon as possible. I've asked to be put thru to office on site. But that's not working either. I'm driving there in a week with a truck load. I pray there won't be any issues when I get there. Being they took my money when I made reservation. Will let u all know what happens. Well went to move our stuff out of storage to find out that roof leaked water in our unit. Lots of water damage to our expensive furniture. We took pictures of all the water soaked boxes and furniture. Went to office to complain. Gave us a form to submit. No apologies for what happend or anything. Was told that the girl in office was new. And to come back weekdays when manager was there. Read paper work to file claim. They need original purchase receipts in our furniture. But guess what all the damage ruined not only furniture but all of paper work to everything we have. Took pics. They only asked for 5. I have 20 to 30 pics. But still want original receipts. No word back from company yet. Very disgusted with this place and heart broken over our very nice damaged furniture. Then to top it off. I canceled my unit moved everything out before next month's rent. And they sent me a bill for time I wasn't even there. I guess my next step is to hire a lawyer. I highly recommend you don't use this facility. Boxes were also shredded from some kind of creature getting in unit from back wall were you can put your hand thru and outside unit. Again very very disgusted ~Phil

Elissa was extremely friendly, very informative, and even offered me a bottled water. My business was brief and to the point, I was in and out which is what I wanted. She explained everything thoroughly and definitely has excellent customer service skills. ~Princess