I had an appointment for 8am this morning for 4 tires and alignment at Airport Tire. I showed up at 7:45, about the same time as another man, who was opening the store. After the “open” sign came on, I entered the store, assuming potential for getting the ball rolling early. The man inside rudely greeted me with, not a “hello” but a “we are not open for another 15 minutes buddy.” Zero eye contact while shuffling papers and a tone equaling the frigid, less than inviting waiting area. I explained that I was aware I was early, I was just checking in. Seeing I was quoted to be there at least 1.5 hours waiting on my vehicle, I asked if the space heater in the waiting area worked. It was a possible freezing temp in there. He said “yeah buddy, I just walked in the door.” Yes, and I was aware of that. I was only asking for future reference. I decided in that moment to cancel my appointment and asked his name. He said “yeah, my name is Rick, I own the place” in a puffed-up/take-that type tone. I explained that I wanted to cancel and I would make sure to leave a review to make sure my horrible customer service was reflected. You cannot just treat people like garbage and expect it to go unnoticed, owner or not. We all have bad days and I wouldn’t make a final verdict over one person’s bad experience, but if there is a pattern, I would certainly take notice.
**Update after Owner Response:
“should have waited until 8”
Well, perhaps he could wait to turn the “OPEN” sign on until 8? And does that give justification for the rest of the behavior and experience? I would be happy to adjust rating with a basic apology, but I suppose the rating is now fully earned. ~Brian
tire shop
auto repair shop
brake shop
oil change service
used tire shop
wheel alignment service