Best financial institution in Nashville, Tennessee (TN) 2024

Horrible experience with this Branch today with their manager Cory Chang - Green Hills Hobbs Road. Visited the bank and received printout of my balance. I was off 100 dollars from previous deposit in March 2022. Cashier said was due to a payment. Went home and calculated and still 100 off. Called branch…no one answered. Called branch again….no one returned my call. Soooo I drove back to branch and talked with cashier who helped me and he could not figure it out. Cashier went to his Manager Cory Chang who did not help him understand. I went thru the process again with cashier who went to Cory Chang again. Cory finally came out with lots of words and no explanation. I went thru process again. Cory stood there for a few minutes and said …oh….you get 100 dollars credit now with Truist with deposits. This is the new policy for Truist that you should have read. He said “it was on Your deposit slip of available credit and your should have known this”. I said …”your cashier did not know this or he would have explained it to me and it took you several minutes to come up with this answer”. When a business starts degrading customers with the words “ you should have” …..it does not make for a happy customer. Lot of wasted time on my part with phone calls and driving back to the bank to get a simple answer. ~Patsy

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