10 Best bank in Nashville, Tennessee (TN) 2024

I would like to send my thanks and appreciation to marina saad . for providing the excellent and prompt service to the clients. Very friendly and professional. I had a smooth customer service experience. thank you marina! Best branch ~Amir

Vicky here leaving a review on my husband's account. My Mom and I went into this branch today to have a couple of documents notarized. We normally go to the one in Mount Juliet, but this one was more convenient today. We were warmly greeted by Toni. She was so helpful and very professional, conscientious and efficient. We've been with Wilson Bank since moving here almost four years ago and highly recommend them! ~Hrayr

Mike is the BEST OF THE BEST! The other reviews on here are absolutely bonkers- nobody is better with customers than this guy. I opened a business account here and had one of the best experiences while doing so. He explained everything to me thoroughly and recently, when I had some account issues, Mike was there to help as soon as I needed it. US Bank earned a loyal customer because of Mike! ~Bailey

I don't know why this BofA location has bad reviews, the customer service here is top-notch! I spoke with all three of the employees who were on site this morning, where they were all so friendly, and quick to assist me. They helped me out with multiple complicated needs, and they also gave me great advice on the steps to take in the future should these situations come up. I plan on returning here regularly. They're awesome. ~Sydney

The worst bank I have ever banked with. No statements, no communications/alerts from bank via mail/email/text; but they kept deducting money from account. When called and enquired, very inconsiderate response from employees and managers. The bank is anyways highly outdated with technology etc, so hard to do online banking anyways. Stay away from this bank! ~Naga

Synovus HELOC is the best on the market! Jamie Jackson at the Green Hills branch made it super easy! Very quick to process the access funds, app is user friendly. ~steven

Horrible experience with this Branch today with their manager Cory Chang - Green Hills Hobbs Road. Visited the bank and received printout of my balance. I was off 100 dollars from previous deposit in March 2022. Cashier said was due to a payment. Went home and calculated and still 100 off. Called branch…no one answered. Called branch again….no one returned my call. Soooo I drove back to branch and talked with cashier who helped me and he could not figure it out. Cashier went to his Manager Cory Chang who did not help him understand. I went thru the process again with cashier who went to Cory Chang again. Cory finally came out with lots of words and no explanation. I went thru process again. Cory stood there for a few minutes and said …oh….you get 100 dollars credit now with Truist with deposits. This is the new policy for Truist that you should have read. He said “it was on Your deposit slip of available credit and your should have known this”. I said …”your cashier did not know this or he would have explained it to me and it took you several minutes to come up with this answer”. When a business starts degrading customers with the words “ you should have” …..it does not make for a happy customer. Lot of wasted time on my part with phone calls and driving back to the bank to get a simple answer. ~Patsy

I like Pinnacle but from 1pm to 5pm during the week the drive through has over 10 cars. This office is drive through only during phase 2 and even phase 3. Please require masks and open the bank. I am considering switching banks because of this. Distancing is important but I ate lunch at a restaurant today, I’m not gonna eat or drink in bank. Open your doors. ~James

Walked into this branch around 1pm on a Friday and was refused help by a notary because I didn't have an appointment. There was literally no one else waiting. It takes 5 minutes, if that, to have a form notarized. The notary was just lazy. It's unfortunate. ~Anna

David Bradley has turned out to be an unexpected delight to work with! I’ve had the same bank account for over 15 years even though the bank has changed names over the years. I recently opened a business checking account this year, and everyone who has helped me at First Horizon has been amazing. BUT David Bradley has been exceptional to work with. He’s really created a relationship with me and my business. He’s creating authentic relationships in the banking world with the small businesses that do business with First Horizon Bank. I’m grateful to share my story and journey with him. He’s looked out for me and recommended some great opportunities that the bank has to offer. Because of that, my business is getting local exposure, networking abilities with other small business, and supporting great causes like Habitat for Humanity. Never before have I had a genuine, authentic, empathetic relationship with something who works at my local bank. This restores my faith in humanity to treat humans like people with feelings. You won’t regret working with David Bradley. He truly cares for you and your business while banking at First Horizon Bank. ~melanie