Best bank in Edinburg, Texas (TX) 2024

First of all I want to say that I have been a Wells Fargo account holder for 20 years. Today I walked in at the Trenton branch to just get a replacement card for one of my account, this was at 11:20am, the lobby was empty, ther was some bankers socializing at one of the desks. I stopped to asked if they can help with my card replacemnt and they tell me that they can not do that since they are closing, I asked then why they advertised on the front door that they close at noon, which they reply that they stop taking customers at 11:00 am. So they just sit there for 1 hour before closing just mingling with each other. I think is time to start looking for other bank options, in reality they just don't care if they loose a few customers. ~Santiago

bank atm

This bank isn't letting me use my debit card while there is no suspicious activity happening. I called and asked for a bank statement, they said they would call back and then blocked my card so I can't even use my own debit card. Horrible service ~Luis

bank atm business banking service mortgage lender

Horrible customer service. Came to get new debit card at 8:30am, ok it opened till 9. Walked around Walmart then 15mns prior to opening stood right outside literally near the tellers area. Both guy and lady came out to set up their standing posters and so forth getting ready to open. NEITHER ONE said GOODMORNING WE WILL BE RIGHT WITH YOU the lady took out some standing posters walked right infront of me did not bother to say excuse me Ma’am nor goodmorning do u need help or we will be with u shortly NOTHING. I was non existant. Ok fine. Guy asks me do u need help w teller or we us in the office. I just I NEED A NEW DEBIT CARD he leaves to ask the rude lady something comes back and sais OUR MACHINE HAS A NOTE THAT A TE HNICIAN WILL COME BY TODAY. I was already annoyed how rude they both were so i said IV BEEN WAITING FOR 30mns he was going to say I DIDNT KNOW but stopped half way looked at his wat h and said well we open at 9. He looked young so maybe lack of experience in customer service but either way. Lady looked like she could be a bit older but still both not good at customer service at all. Didnt apologize didnt even say good morning to begin with and the fact that the rude lady just walked literally infront of me with no excuse me good morning atleast a MOVE DOG something. Never again coming here. I work in customer service and if ur in that business be curtious be friendly even if ur having a shity day or dislike ur job. I apreciate my customers, clients, I love taking care of them. And to have to deal with these type of employees is so dissapointing. Do better you 2. Cus you both really have no professionalism. ~Karina

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