Best sofa store in Fort Worth, Texas (TX) 2024

This is my Ashley kitchen table. Notice how parts were installed upside down and have already fallen apart? We had this delivered in March. Within 20 minutes we had taken dozens of photos of scratches, dings, and the fact it wasn’t even put together correctly. Sent the photos to customer service immediately, they promised someone out in a week to assess. Gave us a date - no one showed up. Called them “no we don’t have anyone scheduled” Fast forward to June and they will “have parts shipped in a few months” and “have a technician out” in a few months. ZERO customer service. The most garbage service I have ever received from a company. The tags are still on the chairs because we won’t even use the table. But after a minimum of 10 calls and numerous emails all we get are excuses. I will never purchase any more junk from this store. The customer service is pathetic and I feel like we’ve been ripped off. Do not buy furniture from this company. They cannot stand by their word and make zero effort to rectify the situation. They offer zero interest, but also offer zero interest in making things right. ~James

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