Best bank in Irving, Texas (TX) 2024

Giselle Carreon went above and beyond helping us resolve our problems. We needed a special type of notary. Other bankers simply told us there’s nothing they could do. Giselle really spent time researching all the possibilities to point us to the right direction. When she realized her current branch didn’t have any available appointment she even tried to call around the other chase branches to help us find availability. I hope Chase would be able to see this review and reward her outstanding customer service bc I have never experienced even anything even close to her diligence and dedication. ~Yi

Just stay away from PNC bank for any business account. Opened the account at this place. I need to literally call them multiple times to tell them to to do their job. Finally after 4 days ACH was enabled. Any time I do ACH- it asks me at least 5 security questions - color of the car, street where i lived 12 years back etc...ACH cannot be done. You don't know whether it will go or not? Moreover customer service of PNC is the worst among any of the banks. More than 1 hr. and 15 minutes of wait time. Customer service is overwhelmed by various products that PNC offer and very much confused. If you open a business account with them, you might be spending more time in terms of how to make this business bank account work rather than your core business. They have all sort of excuses for this sluggish service like BBVA merger etc...Business account is too complex - Pinnacle integration and all a lot of other stuff which is made just to get as much money from the customers. If you schedule an ACH transfer you cannot cancel it. Unnecessary limits are being put in terms of amount of money which can come in and outflow even for enterprise treasury account. Finally when I complained to local branch manager then I am being told "open account some where else...we are 167 years old bank" ~Ashutosh