Best financial planner in Katy, Texas (TX) 2024

I never had a problem in the past with BOA, but I went into the bank this morning patiently waiting to speak with a representative. I sat approximately 45-50 minutes while everyone before (expected) and AFTER was seen before me. I was totally looked over. I sat and watched 2 customers after me, come in an get called to be seen. I was absolutely never acknowledged!! To ensure that I not make a scene, I got up and left. Now I'm riding around trying to find another BOA with more courteous and professional service. ~faye

There is one teller, there are 6 people in front of me and has been for the past 20 mins. They do not have a drive through so convenience is not a priority. I though it was just the bank in the Spring, TX location but it appears that banking even simple deposits take a long time. I know now that if I need to deal with Bank Of America I need to have 30-1hr on a good day. ~Maya

Terrible location and should be avoided at all cost. Needed to talk to someone about a deceased relative's account but never got the opportunity. This location is way understaffed and that is a reflection of Bank of America. They are an awful organization and I am glad I took my banking needs elsewhere. Note to the wise -if you go there for ANY reason other than to deposit or withdraw (which you will wait in very long lines for the single teller they usually have) make an appointment. You will sit there for hours before you get seen by the 1 or 2 "bankers" that are available to help you. The one bright spot of this location? Laurent is a very caring and polite and does his best to help but is very limited in what he is able to do. ~Steve