Best animal hospital in Mesquite, Texas (TX) 2024

I have been going to this Vet over 10 years and never had a problem. They recently changed owners and I have to say I am not impressed. We have yet to even meet the Dr. Who we just hand our pets over to for care, we RARELY get call backs for information unless we call them first. I recently dropped off my pet and they had no idea why he was there even though they told us he had to come back in 10 days (which was that day). I call back several hours later to get an update and the desk person was extremely rude, telling me in a very slow, loud voice (as if she were speaking to someone that was slow or handicapped.) Ithen when my wife calls back the desk person is AGAIN rude and snooty telling my wife SHE JUST TALKED TO ME. My wife had to correct her and tell her she had spoken to HER HUSBAND. My overall complaint....Have no idea who the vet is, they take forever to give updates and their front staff has SOMEONE who needs to be retrained on customer service ~Jesse

We’ve been coming here for awhile because this is the closest vet from us, and usually the veterinarians are awesome! But the rest of the staff? Not so much. There was this one girl in particular, younger, wears glasses, long hair, and she was awful to me and my mom. She gave us attitude when we asked questions, and acted like she did not want to be there or want to help. I’m disappointed. I love this place but it’s very unwelcoming, you would think the younger staff would be lovely, but she had the nastiest attitude I’ve ever seen. I do not like her and will not be coming if that’s how she and the staff will be towards us. Again, I’m disappointed and it really ruined our day. Also, they OVERCHARGE. They charged us for tests and work that we DID NOT ask for, and charged us for it, and didn’t even INFORM US. I honestly want my money back because what kinda service is this? Honestly this place has gone down hill over the years. I just hope they don’t abuse my poor dog when we leave him alone with these people. ~Ari

Best check-in, Best Vet care. Best all-around care, best pricing for my dog's needs. We love our Bentley ~Vivian