Went to make a quick deposit today. I've banked at Woodforest Banks for over 20 years. I have noticed a decline in their service lately. Today I tried to make a deposit at the drive through. No one greeted me. I sent my check & deposit to the drive-thru teller. I waited for about 5 minutes - and my check & deposit slip came back to me without a word from anyone. I drove around the building and to the Commercial Teller window - hoping to get to speak to someone - and make my deposit. No one came to the window or acknowledged me in any way. I pressed the call button. No one responded. I blew my horn. No one responded. In the meantime, the customer in the lane to my right was waving feverishly trying to get a teller's attention. They blew their horn. I decided to drive to the front of the bank and go in. I spoke to one of the personnel behind a desk and explained the situation. I ask if I could speak to an officer. She said there was no officer at this site, but she would make my deposit for me. When she returned with my receipt, she handed it to me and said the problem was my check & deposit slip got stuck in the tube, and that was the only problem. I explained that the major problem was no communication from the tellers at the drive thru windows. She said she would communicate that. This is a LONG way from the Woodforest Bank I am accustom to dealing with. I hope things improve. ~Carol
bank
atm