Best brake shop in Alexandria, Virginia (VA) 2024

I’ve always trusted NTB to take care of all my tire/wheel installations on my vehicles, but this new team went above and beyond, further solidifying my belief in the company. The entire staff is very friendly and knowledgeable. Reggie and Isiah do a stellar job managing the shop, and the mechanics/technicians are top notch. Khalil and Neil were awesome to work with and consummate professionals. I recently just had the stock wheels and tires replaced with a staggered setup on my Dodge Charger. The issue we encountered was that the new lug nuts didn’t come with a socket adapter to install them and the ones the guys had available were too thick. The team utilized all resources available more than an hour after the store hours. They even went as far as running around to a couple local auto parts stores to purchase the correct socket, but to no avail. Neil and Khalid, being the forward thinkers they are realized that if they removed the sleeve off of one of the existing sockets they had in hand it would work and they could secure the lug nuts/wheels as needed. Talk about going the extra mile!!! I can’t say enough about the quality of service, and the genuine care exhibited by the entire crew. Great guys, great energy, and a pleasure to talk to. Thank you gentlemen, you are all aces in my book!!! ~jeff

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Customer Service was excellent from the time I opened the door to the time I left. The service person at the desk on 7/16/22 was so pleasant and professional. The mechanic was very pleasant and polite. He was very knowledgeable. I live in Maryland, have been going all the way to the Liberty at the gas station on Franconia Road, Alexandria, VA for the past 4 years because I am so pleased with their service. Service: Auto maintenance ~Valerie

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