5 Best bank in Chesapeake, Virginia (VA) 2024

Since I've moved to VAB, this branch has been absolutely vital and wonderful when it comes to my banking needs. I've been a member of Truist (BB&T) for quite some time, and I was nervous about finding a new branch here and this particular one has dine a fantastic job. There is a Truist branch a mile from me, but they have no customer service. For example this morning: I go to the Kempsville branch by the Wal Greens for the first time, just to make a cash withdrawal. They weren't able to do it, and treated me poorly (here'slooking at you, Dorothy). I zipped over to Greenbrier, and Rosalind was able to do it and so simply!)] I appreciate the customer rapport, and the thoroughness these employees do their job with. The fact that on this Saturday morning, 6/4/22, the Greenbrier branch was packed, and the Kempsville one was sparse speaks volumes. ~Arianna

Need to update your hour sign! Hours posted on drive thru till 1pm. Saw 3 workers depart the side door and watch me pull into the drive up window and not 1 told me " sorry we'll closed" sloppy customer service!!! ~Charlie

Can I get someone to answer the phone or have the branch manager give me a call? I have tried calling numerous times! This ongoing issue of claiming I never turned my safe deposit keys in after moving away from the area in 2018 and charging me (after I told you I turned keys in June/July of 2018) is a violation of the Fair Debt Collection Practices Act. I called the 1-800 number and she said that there was an "internal" number that she could transfer me to that would connect me to this branch, but wasn't able to give out. When she did, there was silence for about 3 minutes and then it disconnected. I'm not sure what you think a person's time is worth, but mine is extremely valuable. ~Sharon

I have been standing here for 15 mins. All 3 employees have walked by and said we'll be right with you! I'm the only one in line, drive thru is not busy by no means. Someone sitting inside just got up and walked out. The wait here is horrible. They need more employees. ~Rebecca

Waiting in line for almost 40 minutes, one teller and she doesnt seem to know what she is doing. Has to get help with every transaction. Taking things from random people with no gloves on. Then we finally get up to get our transaction done another 30 min and she doesnt still know what she is doing ~Crystal