Best oil change service in Dumfries, Virginia (VA) 2024

Visited this location on 6/6/21 for a standard oil change and tire rotation and left feeling like everything was great (Carlos has great people skills- he’s the manager). Yesterday the metal heat plate and other parts beneath the car became loose and began scrapping the road as I was driving. I had to pull over right away and saw that the screws were never tightened correctly and the metal parts were hanging on by a thread. AAA towed me ($169) to the Honda dealership where my total cost to fix the damaged underside was $683. The oil change I paid for with air filter changes and tire rotation was $190. All of this because they didn’t bother to check the safety of their work before releasing the car back to me. I hope they can work this out with me because Carlos, the manager, seems nice enough. I will never go back to a Jiffy Lube and will take legal recourse if the regional managers do not make this right. ***Update- 6/8*** Carlos arranged payment for the repairs on my vehicle. He called the Honda dealer and paid the entire bill. I will wait for the reimbursement for the tow, but am very happy with the way he has handled this situation. ***Final update 6/17*** Carlos and the regional manager came through and paid for all of the damage, towing expenses and reimbursed me for the cost of the services at Jiffy lube. I am happy with the way they handled this situation in a professional manner. ~Meagan

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