Best auto repair shop in Gainesville, Virginia (VA) 2024

I went in for an oil change and other general services. After I left the shop, my car stopped in the middle of the road. I was distraught and I called the shop. The tech was very calm and reassuring telling me to hang tight while he got the manager. The manager said he would be happy to look everything over and he would cover the cost if the issue had to do with the work they had done. It took almost two hours for my tow truck to get me back over there. The manager and his crew waited after closing hours to assist me. They checked every single major component of my car. In the end, there was some kind of fuel code error. The team flushed out the fuel injector and made sure my car was safe to drive home. I can't even begin to thank them enough. It was one of the hottest days we have had all year and I know they were tired. However, they all made me feel like there was no place they'd rather be that helping out. EXCELLENT customer service all around!!!! Service: General repairs & maintenance ~Danielle

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Needed a state inspection done, even though they were backed up they got me in and out within an hour and a half. Given the fact that every other place was talking at least 3 hours minimum and I was trying to get out of town on a road trip, that was fine by me. Great service, as well as the staff was very friendly and accommodating. A clean lobby as well as restroom makes it for a pleasant experience all the way around. One key point, there is very little parking around the establishment even though it has tons of parking spaces. Undoubtedly, because all of the cars that come there for service, the business has to have a place to stash them until it is their turn. ~ULOV

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