Best internet service provider in Salem, Virginia (VA) 2024

As a small business owner having a good, helpful and and quick customer support is very important. This company and particular store were beyond helpful in providing us with a top notch phone service to run our small business , very honest, helpful, and upfront. Definitely recommend. ~Pedro

After recovering my phone from the intersection (long story) thank goodness there was a Verizon cellular sales on the corner… I prayed quietly they would still be open… I had worked 12 hours today, and was running late, due to travel out of town that night… but my …. EVERYTHING was on my now crushed phone! I could see them escorting the last customer out … and then locking the door! I ran to the door to greet Sales Agent Ryan Jones… who maybe could see the desperate look on my face… I’m not even sure if I actually said the words, rather just mouthed a hopeful “please”. Ryan turned the lock and welcomed me in… I remember thinking “wow” as it was already 8pm… Suffice to say that a destroyed phone, after hours, with no support, servicing a customer who couldn’t even recall his wireless PIN number in the middle of a moderate panic attack, would prove to be a daunting task … even for a guy who had obviously mastered his craft….Ryan was as steady as a rock, assuring me that he was here to help. He even let me use his personal phone to call my wife who was incredibly worried… and call her back a few times, actually to try to guess my pin# … Undaunted, Ryan managed to wear down one tablet as the minutes passed, only to have another charged up and switched out before I even noticed, Ryan was so patient… We had one last guess … maybe it was fate, or maybe he just knew his customer so well…. “Did you try your wedding anniversary?” … he said. ….I even ended up buying a Cadillac screen protector, (to go with my new phone that was now redownloadjng all my apps) just so I could pump up his commission… Mr. Ryan Jones had no idea I was happy to pay him anything he wanted… I HAD to have my phone! … but instead he even waived the setup fee for me…. And politely refused the Attaboy’ beer, I insisted was the least I could do… it was now after nine pm… my panic attack a mere memory, and I had my phone… My everything back … Thank you Ryan Jones Sales Representative Verizon Authorized Retailer ~Robert