Best convenience store in Sterling, Virginia (VA) 2024

My husband went to this Shell station to use the vacuum and for a basic car wash. Both vacuums were broken but there weren't any signs indicating this. He paid for the service but didn't get to clean the car. He also paid for the $8 express wash but it wasn't working. When he went inside, the woman wouldn't explain anything to him or give him a refund. She just kept repeating to come back tomorrow. I called and after asking her a lot of questions I got a similar response and basically pieced together that they weren't offering the $8 wash only the $10 and $12. I do think there was a language barrier but also she didn't seem like she wanted to even try to explain. Good customer service would have been to just give him the $10 service at the $8 price or give a refund... she refused the refund. She said she could only issue a refund when her boss was there...the next day. This gas station needs to fix the vacuum cleaners & car wash. Out of order signs and refunds should happen until those changes take place. Update: 7/12 : I was issued a refund but the manager didn't have experience doing this so there was a bit of a wait. She was nice though and apologized for the car wash not working. ~Jessie