8 Best atm in Sterling, Virginia (VA) 2024

This branch is terrible. If you try to get any transaction done other than simple deposit and withdrawal, the employees here struggle. They will make you wait a long time. Do yourself a favor and find a branch with more competent people. ~Ayman

Beautiful new bank but old atm with broken cardless reader makes this location highly incovenient. ~T

I had been a satisfied customer of this bank for 20 years. Used to be a decent bank, now is the worst. TERRIBLE, INCOMPETENT management, processes, and customer service. I had been paying a monthly car loan for several months from an automatic payment. Set it once and that was it. Three months ago, the payment was 100 TIMES the regular payment - someone (not me) had obviously moved the decimal place two digits. Wiped out my entire account. A nightmare trying to get MY money returned, still have not. Suntrust official position is they have done nothing wrong and will not help to rectify the situation. Suntrust = BLOATED + BUREAUCRATIC + INCOMPETENT + BUFFOONS ~Joe

I despise BOA and would never bank there but I had some business to do at this office. It was the best experience I have ever had with BOA! Short line and EXTREMELY friendly tellers setting a great atmosphere. ~Jeremy

Stopped in on today, Monday around 1pm and had long line of 5 customers waiting foe the 1 teller. There were two employees working in cubicle when the male employee told the female employee he was going to lunch. (Even with 5 people waiting for the teller and a customer waiting to talk to someone. When finally at teller I was told by the lady she could not do what I requested. I told her they had before then she educated me that I was asking for the wrong kind of service. I just needed a deposit. Not a good experience. ~Daniel

My husband went to this Shell station to use the vacuum and for a basic car wash. Both vacuums were broken but there weren't any signs indicating this. He paid for the service but didn't get to clean the car. He also paid for the $8 express wash but it wasn't working. When he went inside, the woman wouldn't explain anything to him or give him a refund. She just kept repeating to come back tomorrow. I called and after asking her a lot of questions I got a similar response and basically pieced together that they weren't offering the $8 wash only the $10 and $12. I do think there was a language barrier but also she didn't seem like she wanted to even try to explain. Good customer service would have been to just give him the $10 service at the $8 price or give a refund... she refused the refund. She said she could only issue a refund when her boss was there...the next day. This gas station needs to fix the vacuum cleaners & car wash. Out of order signs and refunds should happen until those changes take place. Update: 7/12 : I was issued a refund but the manager didn't have experience doing this so there was a bit of a wait. She was nice though and apologized for the car wash not working. ~Jessie