5 Best bank in Sterling, Virginia (VA) 2024

This branch is terrible. If you try to get any transaction done other than simple deposit and withdrawal, the employees here struggle. They will make you wait a long time. Do yourself a favor and find a branch with more competent people. ~Ayman

I've been a member of several different banks over my many years. My needs are pretty simple, and every time I've went inside for service, they have been helpful, friendly, and efficient. Since this bank is small, it may not have all of the services that large banks offer, but those are not the services I need. Their mobile app is intuitive and useful. Their ATM allows me to make deposits and withdraw money at no charge. Quite frankly, this is a fine bank. ~David

Stopped in on today, Monday around 1pm and had long line of 5 customers waiting foe the 1 teller. There were two employees working in cubicle when the male employee told the female employee he was going to lunch. (Even with 5 people waiting for the teller and a customer waiting to talk to someone. When finally at teller I was told by the lady she could not do what I requested. I told her they had before then she educated me that I was asking for the wrong kind of service. I just needed a deposit. Not a good experience. ~Daniel

I did not realize that my car payment was coming out the day that it did (which is my own error). I ended up getting 5 overdraft fees. I contacted the bank and explained that of the 5 fees...2 of them were taken out on march 18 which is the same day that my paycheck was put in. I was just asking to have those 2 fees removed since there was money in my account on that day....they said no...there is nothing they can do. In my 28 years banking with them I have only overdrafted once. No even willing to remove 2 fees when there was money in my account ~Lyndsay