Best truck rental agency in Sterling, Virginia (VA) 2024

This location is not a usual Uhaul station. When I arrived to pick up my rental, the person who would check me in was not present. I had to wait for him to arrive about 5 min later. The van was dirty, looked like spilled soda everywhere. After driving it, I learned it needed new brakes and the left blinker was not working. I definitely do not recommend renting from this location as they will charge you a cleaning fee for a mess they left in the van or whomever else it was that dirtied the van previously. I moved only furniture and have NEVER been charged a cleaning fee until I rented from this location. ~Angelina

Horrible customer service. We have been renting from years and have paid them thousand of dollars. We had a fixed rate for the time being and they suddenly doubled our rentals for no reason. The management is full of lies and always lying about who actually is the district manager. The manager Frank has ZERO customer service skill. I am trying to get in touch with the actual upper management rather than these tools that answer the phone. DO NOT RENT FROM THEM!!!!!! ~Laura