Best brake shop in Virginia Beach, Virginia (VA) 2024

So I had my tires balanced and rotated and I specifically requested that the tires be pumped up and at their correct psi since I had just bought the suv…. I should have known that they wouldn’t do anything extra because I had to go put air in my tire since I could see it was low and I decided to check all of them to make sure they did what I requested….. they did not… all 4 of my tires were at 20psi and below….. mind you I have a big suv and they are supposed to be at 40-50psi….. I had to spend at least 30 mins after I got off work at 9:30pm filling up all tires when it should have been done in the first place…very disappointing since the customer service at the front desk was very nice. ~Courtney

Update 09/01/2022. In response to this review, Firestone was willing to reimburse me for the amount I spent on auto paint to attempt to repair this myself. I feel like this was a fair resolution. My issue was not with the staff or the service. I left my car there to have the brakes replaced and get a state inspection. When I picked it up several days later, there was significant damage to the bumper and Firestone (this location and corporate) would not assume any responsibility for this happening on their property, while in their possession. I was told it probably didn't happen in the bays and most likely occurred in the parking lot, but no one could say for sure. I was directed to go next door to DAV Thrift Store to see if their cameras picked anything up. The manager there (very nice) was willing to help, but there were several variables that would have needed to fall into place and I would have had to file a police report to get the process started. I was heading out of town and did not have time to do this. Neither this location, nor corporate, was willing to pay for the repair, paint, or make any gesture whatsoever to rectify this situation; no mention of commercial liability or garage keeper's insurance. The attitude was "Oh well. We can't control other people or what happens in our parking lot." I paid out of pocket for paint to attempt to repair it myself as best as I can. Not worth going through insurance. Do not recommend using this facility unless you can wait and keep eyes on your vehicle at all times. Will not use again. Service: Brake service & repair ~Tracy

Awesome experience. Will and his team were so helpful. I arrived in a fluster with an unknown oil leak. They had me in the bay, car checked out, oil and filter changed in less than 15 minutes. They also knocked $15 off for good measure. ~Kallie