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Firestone Complete Auto Care in Virginia Beach (1531 General Booth Blvd, VA 23454)
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Helping our neighbors since 1926, Firestone Complete Auto Care is your one-stop shop for your vehicle needs - from standard maintenance to tires and repairs. We are dedicated to delivering the service and attention your car deserves to keep it running newer longer.
Firestone Complete Auto Care is located in Virginia Beach (Virginia state) on the street of 1531 General Booth Blvd. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1757-793-2558. You can get more information from their website: https://local.firestonecompleteautocare.com/virginia/virginia-beach/1531-general-booth-blvd/?utm_source=google&utm_medium=organic&utm_campaign=localmaps&lw_cmp=oloc_google_localmaps_maps. The coordinates that you can use in navigation applications to get to find Firestone Complete Auto Care quickly are 36.788069, -75.998887. Scroll down to find out opening hours, reviews and other important information about Firestone Complete Auto Care.
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- Wheelchair-accessible toilet
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Tracy
Update 09/01/2022. In response to this review, Firestone was willing to reimburse me for the amount I spent on auto paint to attempt to repair this myself. I feel like this was a fair resolution. My issue was not with the staff or the service. I left my car there to have the brakes replaced and get a state inspection. When I picked it up several days later, there was significant damage to the bumper and Firestone (this location and corporate) would not assume any responsibility for this happening on their property, while in their possession. I was told it probably didn't happen in the bays and most likely occurred in the parking lot, but no one could say for sure. I was directed to go next door to DAV Thrift Store to see if their cameras picked anything up. The manager there (very nice) was willing to help, but there were several variables that would have needed to fall into place and I would have had to file a police report to get the process started. I was heading out of town and did not have time to do this. Neither this location, nor corporate, was willing to pay for the repair, paint, or make any gesture whatsoever to rectify this situation; no mention of commercial liability or garage keeper's insurance. The attitude was "Oh well. We can't control other people or what happens in our parking lot." I paid out of pocket for paint to attempt to repair it myself as best as I can. Not worth going through insurance. Do not recommend using this facility unless you can wait and keep eyes on your vehicle at all times. Will not use again. Service: Brake service & repair
09.2022Joe
I’ve used FireStone to maintain my cars for 10+ years. However, State Inspections at this location requires the customer to leave their car there for a minimum of 2 days, but most likely 3 days. This has been the trend for the last 3 years. They have too much competition to put up with a that. I will not return for their services. Services: Wheel alignment, Battery, Oil change, Tires, Brake service & repair, Brakes
08.2022Bryan
Went here for a state inspection, oil change, and a loose panel under the car a few months ago. Technicians got it done the same day without any unnecessary recommendations for repairs. They fixed a loose panel under the car but not the one I had in mind. Not really their fault because I described where the panel was instead of showing them. When I pointed out the panel was still loose, the service rep came out and looked at it and quickly got the car back into the shop to fix within 30 min. No arguments, no fuss, no additional charges, they just made it right which was fantastic. I feel like they have pride in their work and customer service and that they are honest in their recommended services. I will be back. Services: Oil change, Tires
07.2022Joe
Rented a house on Virginia Beach and my tire picked up a nail Friday night. Called this location Saturday morning, at 7AM, the time they open up. I spoke with Taylor and explained the problem and was told that the repair would cost 30 dollars but I'd have to leave the vehicle as he couldn't fix this tire till later in the day. Since I don't live here I explained that leaving the vehicle wasn't an option. I'd avoid a place like this considering that this place specializes in tires.
07.2022Cruise
I loved it. I have had my car serviced their many times over the years, and this particular shop is excellent. High quality workmanship, accurate scheduling and delivery, and their prices are competitive. Some people complain that they try to push additional services but that is not my opinion - they simply point out any other defects they find and accurately rank them as to the risk they pose for having safe, dependable, reliable transportation. Their record keeping system and customer diagnostic information they share is also some of the best in class that I have had as well. Highly recommended.
06.2022Dustin
Professionals work here! I was helping someone with a car repair and we ran into an issue where we couldn’t remove some stuck fasteners. Brought the part in (seperate from car) on a Sunday afternoon, and even though they were busy they helped us out.
05.2022Emilee
I have been coming here for years for oil changes and maintenance but recently got a new-to-me vehicle that was giving me trouble. Throughout every interaction, Christian has been incredibly patient and kind while trying to get to the bottom of my issues without breaking the bank. When I had a battery issue that was messing with my system, Taylor was able to find the problem quickly and explain it to me in a way I could understand. HIGHLY recommend this location because of the service I consistently receive from Christian and Taylor!
12.2021Casie
This Firestone has always been amazing to me and handles any of my vehicle concerns with care and compassion. Christian's customer service is nothing short of outstanding. Dare I say PERFECT! He took excellent care of me and my vehicle. The whole Firestone crew here is amazing.
11.2021Kenneth
Awesome customer service. Gave them a call 2 hours before closing for an alignment and state inspection. Thankfully they were not too busy and fit me in. Took less time than expected. Additionally they were open the next day on a Sunday in which I got a tire mounted and balanced on my other vehicle. Was in and out in about 30 mins. Great place for minor car maintenance.
10.2020Dnshift
Great Automotive shop! Went here for an alignment with Firestone Chimney Hill's recommendation because their alignment machine we're down and made an appointment. Sure enough General Booth accommodate my service need and honor my lifetime alignment. I recommend this shop and thank you to the friendly staff!
10.2019