Best toy store in Woodbridge, Virginia (VA) 2024

Awful customer service. Girl (Ayanna) at register would not talk or greet any customer. I bought soil and she was so bugged she started rolling her eyes. So I told her your going to keep rolling your eyes? She said "yeah they are my eyes", I said I understand that but your in customer service. She continued to say "I don't care". She had no customer service skills, and awful attitude. If your going to work in customer service then change your attitude. Also please train your employees, I understand it is hard to hire right now but that does not mean skip the training. My son was also with me, which was great so he can understand that if he ever works as a teen/young adult, that type of attitude is not OK. So thanks Ayanna you gave him a great example of how not to act. ~Ashley

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Look, it's a dollar store, I don't expect a lot, but service enough to get checked out is basic retail. The sole cashier stepped to the back with someone, looked like a vendor rep, and did NOT request that another associate come to the front to replace her. 1 customer in line, another customer the next line over because no lights are on and no people are up front. I get in line, and about 8 other people are in line behind me by the time the cashier returns about 6, 7 minutes later. No apologies, no clarification on which register the line needs to move to. Just hopped on and rang the sole customer to the left of the long line. The customer in front of me asked if we all needed to move she said "oh, yeah. I'm on this side." And that was it. It wasn't a very time, there weren't a lot of customer in the store, a single slow moving cashier is still better than no one at all on the registers or even upfront. I can ignore boxes all over the floor, at least things are getting filled. Low staff presence is normal these days. But in order to legally get my products, I need a person to ring me out, come on. ~Ashlyn

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It was walking around the mall and got thirsty so when I saw they had 2 bottles of water for a dollar I bought some. The vending machines charge 3.50! That was the first nice thing. The second was the cheerful and helpful employee at the checkout. Great customer service and she deserves a promotion! ~Chris

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