5 Best bank in Renton, Washington (WA) 2024

Top notch bank. I have been banking here since 2014 for work. I come daily 5days a week and have never ever had a bad experience. Best customer service ever. ~Dustin

I met with Alex/Alejandro to take care of a hold that I had on my account that I've been dealing with for about a week now. I tried to call the 1-800 number that the app gave me multiple times but they were no help at all. But when I came into this actual branch, he patiently sat with me for over an hour trying to resolve the issue, even working through his lunch break. Walked me through every step of what would normally be a very stressful experience. One of the nicest employees I've ever spoken to at Chase. I wish the call center was this helpful as well. ~Ryan

Worst experience ever at a bank was told I could t cash a check that was drawn from their bank. Assistant manager next to the teller wouldn’t even try to offer assistance. Rude and lack of customer service. ~consol

Tried to use their app last week. It randomly requests that a verification code be sent to your phone or a representative calls with a verification code. Security measures are understandable but unsure how this is helpful as the code or call goes to a number of your choice. After several attempts and never receiving a code, I called the bank, and after being on hold for almost 10 minutes (hold times are ridiculously long; puzzling since the branch never seems overly busy and they always find time to hound me via text regarding various services they offer) a very nice representative “fixed” the problem. I was able to use the app but I received codes the next afternoon from my many attempts. Tonight I attempted several times to make a mobile deposit. Pictures of front/back of check were very clear but I got a message asking me to try again later (“later” as in after automatic withdrawals fail to clear my account because their system isn’t working?) as there was a system error. Been banking here for years and service used to be excellent but has gone steadily downhill. Their big remodel/update is meaningless if customers have to endure ridiculous hold times and their mobile banking is unusable and unreliable much of the time. A bank employee will respond to this with the usual generic and sappy response, I’m sure. Skip that and simply ensure your mobile banking system is usable and customers can reach a representative in a reasonable amount of time. Please. ~D.

Best customer service ever. I walked in there stressed out of my mind with a check from my grandparents, long story short I needed it broken into money orders to make all the crazy stuff I had to do possible and Tai really stepped up to the plate to help me. I was nervous and stressed and he kept the conversation light hearted and fun which eased my worry. He helped me complete everything I needed to have done. Not only did he help me get things squared away on Columbia's end, but he also waited on call for clarification from the other bank I was dealing with and when they didn't call HE CALLED ME to follow up and make sure everything was okay. Stunned, absolutely stunned and happy for such wonderful service, Tai thank you thank you thank you. ~Mckenzie