Best drugstore in Renton, Washington (WA) 2024

I don't generally give 1's but in this case, I'm not only critiquing my experience with this store but also with the Rite Aid website. I've been trying to call this store for days. I even called when they first opened. When trying to reach the pharmacy, you have to press 3. It will try to transfer you but instead of continuing to ring, it, eventually, will send you back to the automated message, so I press 3 again. I did this for 12 minutes. No one picked up. I even had another person call at the same time just to see if one of us would get lucky. It then tried their online support but received the message, "Your chat request has been canceled because no agents are available". I tried to access my prescriptions but the "manage your prescriptions" button takes you to a missing page (Aka: 404). Even if I could access this page, I remember it not offering the ability to cancel prescriptions. After going up here and being ignored in the pickup window as people walked back and forth in front of it. We finally spoke up and were told, "We'll be with you in a moment". How about you just say that when you see the car? When we mentioned the experience we had calling, the person gave no apology and just said, "Yeah, we're understaffed". Since Rite Aid clearly shows an overall lack of care for their customers because they are understaffed, I suggest people give them less business as to lessen the burden on them and at the same time reminded that w/o customers, they won't have to worry about issues like these. ~Michael

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WARNING do not use this pharmacy!!! This pharmacy has really gone downhill in the last year or two. I had a really frustrating experience this morning, but it’s not an isolated occurrence. They never got my prescription my doctor sent over about a month ago, so my doctor resent it this morning. I went to go pick it up and was told it be ready in about an hour. I came back in an hour and a different lady told me would be another 45 minutes. I drove away and then got a text five minutes later that my prescription was ready. I turned my car back around to go pick it up and had to wait in line another 10 minutes. The same lady who had told me it was going to be another for 45 minutes appears to have zero sympathy for customers. She doesn’t even look at you in the eye and just says “I apologize” with a blank face. The least they could do is sympathize and try to make right. Gas is expensive these days and my time is certainly very valuable. I’ll be transferring all my prescriptions. ~Bri

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