Best auto repair shop in Brookfield, Wisconsin (WI) 2024

This place will definitely take advantage of your situation. Came in for a top radiator hose a $25 part,and another $22 for the replacement coolant. A total of $47 in parts needed. I was quoted at $267.67,something didn't seem right so i decided to do it myself. I got the hose and coolant and literally changed it in less then 15 minutes. Hose was not blocked by anything at all and easy to get to. I was charged $33.55 for an inspection witch included a $2 charge for environmental fee/parts although they didn't do anything but the inspection. Also left a screw driver under the hood. Times are hard as it is and we have business like this that take advantage of hard working people. Also Make sure you ask for your old parts as some things might not be replaced as you are told. ~luis

I brought my car in for a brake inspection because I heard my brakes squealing. I asked for them to be looked at, assuming I would be told they needed replacing. Instead, I was told the brakes were fine and it was in fact my wheel bearings that were old and my suspension that needed replacing. I reluctantly agreed to have the wheel bearings replaced for over $1000, as I felt the suspension would have other more telling signs if it needed replacing, and I really needed the squealing to stop. Following this, the squealing sound continued and nothing was resolved. A few months later when I finally had time to go to another independent mechanic, they told me that my brakes were in fact ready to be replaced, and they quoted me a very reasonable price that was cheaper than the bearings. The squealing sound immediately resolved. While I understand the wheel bearings may indeed have needed to be replaced soon, I find it immoral and potentially illegal to have told me the brakes were fine and to instead suggest replacing the bearings. Again, I am not sure my experience here was even legal. There could be serious consequences to telling customers their brakes are fine when they are in fact completely worn out, and then pushing them to replace a more expensive part of the vehicle. I strongly feel this should be addressed for myself, and for future customers. I'm not sure if it was the individual employee or the way the entire operation is run at this branch, but this is unacceptable. ~PSR