Best brake shop in Brookfield, Wisconsin (WI) 2024

I brought my car in for a brake inspection because I heard my brakes squealing. I asked for them to be looked at, assuming I would be told they needed replacing. Instead, I was told the brakes were fine and it was in fact my wheel bearings that were old and my suspension that needed replacing. I reluctantly agreed to have the wheel bearings replaced for over $1000, as I felt the suspension would have other more telling signs if it needed replacing, and I really needed the squealing to stop. Following this, the squealing sound continued and nothing was resolved. A few months later when I finally had time to go to another independent mechanic, they told me that my brakes were in fact ready to be replaced, and they quoted me a very reasonable price that was cheaper than the bearings. The squealing sound immediately resolved. While I understand the wheel bearings may indeed have needed to be replaced soon, I find it immoral and potentially illegal to have told me the brakes were fine and to instead suggest replacing the bearings. Again, I am not sure my experience here was even legal. There could be serious consequences to telling customers their brakes are fine when they are in fact completely worn out, and then pushing them to replace a more expensive part of the vehicle. I strongly feel this should be addressed for myself, and for future customers. I'm not sure if it was the individual employee or the way the entire operation is run at this branch, but this is unacceptable. ~PSR

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