Best medical supply store in Madison, Wisconsin (WI) 2024

I've given this pharmacy several chances and brushed off slights by several employees here. I generally try to be empathetic when someone seems to be having a bad day, but no more. There is a male pharmacy tech there who has been rude, hurried, and passive aggressive with myself and my husband on more than one occasion and we observed the same mistreatment of other people there to pick up medicine from this guy. I had hoped that he was just a bad apple because the male pharmacist there is pretty awesome. He (the pharmacist) is very personable and seems to take pride in his profession. Today however, I had another very negative encounter with a different pharmacy tech over the phone. I recently got put on a new medication. I was aware that prior certification from my insurance had to happen and when my doctor called to tell me that they had faxed the approval to the pharmacy, I called the pharmacy to see if the medication would be ready in the next 45 minutes or so because I was already out and could've picked it up on my way home. Apparently that was a mistake. When I called, the tech who answered said that she didn't even know if it would go through, but she tried and it went through, cool. Then she went on to say that the doctor wrote it wrong and to tell me why it was wrong. But the doctor didn't write it wrong. We spent 20 minutes in his office going over the exact dosage that would be right for me and the best way to take the medicine that would help my body in the way that it needed to. I alerted her to this detail and then she went on to say that they didn't carry the needle or syringe type I needed and that the doctor would have to order something different and I would have to talk to him about that and that I should administer a different route so that I could get needles easier. Again. My doctor and I spent a lot of time determining the exact dosage and route that would be right for be. She has no right to move all this stuff around that my doctor and myself spent a lot of time talking about. On top of all this she was talking so fast I could barely get a word in edgewise and was dismissive of all that I had to say. She would periodically laugh about things that I would say in a sarcastic way and the whole experience was very demeaning. I eventually got off the phone with no idea when my prescription would be filled as she said the meds would be here tomorrow, but no idea on the needles, can't take the meds without the needles, and told me to maybe call my doctor about it. That is no way to treat a patient. I'm a medical assistant and I wouldn't dream of treating a patient this way. If there's an issue, you immediately call the doctor so that things can be hashed out between the two paid professionals. You don't set that burden on the patients shoulders, especially when the average person isn't necessarily an expert on medications and how they're administered. I'll admit that I'm not an expert, but I know enough to know that you don't treat people that way and I'm involved enough in my care to know why things are the way they were written. So hopefully my provider, or their assistants, will be able to sort things out with the pharmacy and I can get switched over to a different pharmacy because I've had nothing but headaches dealing with this one. Today's events were entirely uncalled for, unprofessional, and borderline unethical. Techs didn't go to medical school. Techs don't get to decide what is right and what is wrong. Yes, if something is off, call the physician, but you don't approach it that way with the patient. ~Avery