7 Best pharmacy in Madison, Wisconsin (WI) 2024

Not a good Walgreens. The CSR at the cash register when I walked in was on the walgreens company phone on a personal call, told me to wait while he was on a personal call, then gave me attitude and very poor customer service. I literally just left. I must be mistaking when I thought walgreens was a good store. He did not care that I was reviewing the store for Google guides, does not know his inventory and very uncaring about the customers. I have to wonder why people like this, works at a place like walgreens, and why walgreens let's ots employees use company phones, for personal business 🤔? This transpired at 12:50 pm. I highly doubt management will look at his video feed to train employees what not to do when a customer walks in spending there money here. Will never pick anything up here again. ~last

I've given this pharmacy several chances and brushed off slights by several employees here. I generally try to be empathetic when someone seems to be having a bad day, but no more. There is a male pharmacy tech there who has been rude, hurried, and passive aggressive with myself and my husband on more than one occasion and we observed the same mistreatment of other people there to pick up medicine from this guy. I had hoped that he was just a bad apple because the male pharmacist there is pretty awesome. He (the pharmacist) is very personable and seems to take pride in his profession. Today however, I had another very negative encounter with a different pharmacy tech over the phone. I recently got put on a new medication. I was aware that prior certification from my insurance had to happen and when my doctor called to tell me that they had faxed the approval to the pharmacy, I called the pharmacy to see if the medication would be ready in the next 45 minutes or so because I was already out and could've picked it up on my way home. Apparently that was a mistake. When I called, the tech who answered said that she didn't even know if it would go through, but she tried and it went through, cool. Then she went on to say that the doctor wrote it wrong and to tell me why it was wrong. But the doctor didn't write it wrong. We spent 20 minutes in his office going over the exact dosage that would be right for me and the best way to take the medicine that would help my body in the way that it needed to. I alerted her to this detail and then she went on to say that they didn't carry the needle or syringe type I needed and that the doctor would have to order something different and I would have to talk to him about that and that I should administer a different route so that I could get needles easier. Again. My doctor and I spent a lot of time determining the exact dosage and route that would be right for be. She has no right to move all this stuff around that my doctor and myself spent a lot of time talking about. On top of all this she was talking so fast I could barely get a word in edgewise and was dismissive of all that I had to say. She would periodically laugh about things that I would say in a sarcastic way and the whole experience was very demeaning. I eventually got off the phone with no idea when my prescription would be filled as she said the meds would be here tomorrow, but no idea on the needles, can't take the meds without the needles, and told me to maybe call my doctor about it. That is no way to treat a patient. I'm a medical assistant and I wouldn't dream of treating a patient this way. If there's an issue, you immediately call the doctor so that things can be hashed out between the two paid professionals. You don't set that burden on the patients shoulders, especially when the average person isn't necessarily an expert on medications and how they're administered. I'll admit that I'm not an expert, but I know enough to know that you don't treat people that way and I'm involved enough in my care to know why things are the way they were written. So hopefully my provider, or their assistants, will be able to sort things out with the pharmacy and I can get switched over to a different pharmacy because I've had nothing but headaches dealing with this one. Today's events were entirely uncalled for, unprofessional, and borderline unethical. Techs didn't go to medical school. Techs don't get to decide what is right and what is wrong. Yes, if something is off, call the physician, but you don't approach it that way with the patient. ~Avery

I have always been a fan of HYVEE, but sad to say I am no longer a fan of this (Madison WI) pharmacy. I called in for a refill on 9-14-22 and was told it would be ready on 9-17-22 after 12 noon. I didn't receive any notification that script was ready and did not go in as I was was waiting for my Dr. to phone in 3 more scripts, and I was hoping to make one trip to the pharm. Today is 9-19-22 and called my Dr. and was told the scripts had been sent to Hyvee last week. At noon today my husband called the pharm. to inquire about my scripts and one of his. He let the phone ring 20 rings no one picked up call. Between 12:30 and 4pm I tried to talk to the pharm. again no answer, I tried 5 different times. Next I called main store and told them up my attempts, the nice young lady said let me transfer your call. No answer. I called balled to to same young lady, I told her no answer. She said she would go to pharm. and tell them of my saga. I was on hold for 19 minutes, she returned to me and said she spoke to the pharm. and she assured me she would again transfer my call and call would be answered. But nope. I called again and spoke to a Mgr. named Mitch. He also assured me he would go to the pharm.. and tell them they have to pick up the phone, and/or return a call to me as I had left my name and number. He returned to my call and was very sorry for all my time and trouble. He said it appeared the was only ONE person working in the pharm.. and he was buried trying to fill scripts.. Now it's 4:50.pm with pharm. closing at 5pm. I really am sympathetic to apparently being terribly short staffed but I need my medicine 😕 . ~Lea

I want to thank Hoey for helping me through an extremely traumatic experience of finding anyone who could fill a prescription for a rare drug for my dog. More personally, I'd also like to thank Ashley in the pharmacy for showing compassion and empathy while working through the issues of getting my dog the medicine she needed. Ashley is amazing!!! ~Steve

Worst pharmacy ever, you can given them a week to fill your meds and when you arrive to pick them up they still won’t be ready, they will tell you 15 minutes and they will be ready, you give them two hours come back and they panic because they don’t even have your meds in stock for the second month in a row... I’m not sure where the lack of competence is back there considering they have 7 employees back there wandering around. ~Bonnie