Best veterinary pharmacy in Madison, Wisconsin (WI) 2024

I have always been a fan of HYVEE, but sad to say I am no longer a fan of this (Madison WI) pharmacy. I called in for a refill on 9-14-22 and was told it would be ready on 9-17-22 after 12 noon. I didn't receive any notification that script was ready and did not go in as I was was waiting for my Dr. to phone in 3 more scripts, and I was hoping to make one trip to the pharm. Today is 9-19-22 and called my Dr. and was told the scripts had been sent to Hyvee last week. At noon today my husband called the pharm. to inquire about my scripts and one of his. He let the phone ring 20 rings no one picked up call. Between 12:30 and 4pm I tried to talk to the pharm. again no answer, I tried 5 different times. Next I called main store and told them up my attempts, the nice young lady said let me transfer your call. No answer. I called balled to to same young lady, I told her no answer. She said she would go to pharm. and tell them of my saga. I was on hold for 19 minutes, she returned to me and said she spoke to the pharm. and she assured me she would again transfer my call and call would be answered. But nope. I called again and spoke to a Mgr. named Mitch. He also assured me he would go to the pharm.. and tell them they have to pick up the phone, and/or return a call to me as I had left my name and number. He returned to my call and was very sorry for all my time and trouble. He said it appeared the was only ONE person working in the pharm.. and he was buried trying to fill scripts.. Now it's 4:50.pm with pharm. closing at 5pm. I really am sympathetic to apparently being terribly short staffed but I need my medicine 😕 . ~Lea

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