Best drugstore in Madison, Wisconsin (WI) 2024

I have always been a fan of HYVEE, but sad to say I am no longer a fan of this (Madison WI) pharmacy. I called in for a refill on 9-14-22 and was told it would be ready on 9-17-22 after 12 noon. I didn't receive any notification that script was ready and did not go in as I was was waiting for my Dr. to phone in 3 more scripts, and I was hoping to make one trip to the pharm. Today is 9-19-22 and called my Dr. and was told the scripts had been sent to Hyvee last week. At noon today my husband called the pharm. to inquire about my scripts and one of his. He let the phone ring 20 rings no one picked up call. Between 12:30 and 4pm I tried to talk to the pharm. again no answer, I tried 5 different times. Next I called main store and told them up my attempts, the nice young lady said let me transfer your call. No answer. I called balled to to same young lady, I told her no answer. She said she would go to pharm. and tell them of my saga. I was on hold for 19 minutes, she returned to me and said she spoke to the pharm. and she assured me she would again transfer my call and call would be answered. But nope. I called again and spoke to a Mgr. named Mitch. He also assured me he would go to the pharm.. and tell them they have to pick up the phone, and/or return a call to me as I had left my name and number. He returned to my call and was very sorry for all my time and trouble. He said it appeared the was only ONE person working in the pharm.. and he was buried trying to fill scripts.. Now it's 4:50.pm with pharm. closing at 5pm. I really am sympathetic to apparently being terribly short staffed but I need my medicine 😕 . ~Lea

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Good to great service but make sure to go to the inside counter for pharmacy. ~Andy

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My experience bucks the trend seen in the ratings and reviews here. The store was impeccably clean and organized - best I’ve ever seen out of a Walgreens to be sure. Clearly marked aisles made finding what I was after a breeze. The cashier wasn’t too friendly, avoided eye contact, and on occasion completely ignored a question I asked - so knocking a star off for the poor customer service. Overall I’d return for a quick run-in. ~Joshua

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i called in a prescription refill and the automated system told me i could pick it up the next day. when i went to pick it up the man at the pharmacy told me he couldn’t refill it since it’s a controlled substance, and i was given a 90 day supply and it had only been about 60. i was definitely out, and i know almost for a fact i didn’t lose or accidentally double up on around 30 decently sized pills, so obviously they didn’t give me 90 (which is frustrating since i payed full price for 2/3 of the medication). i wasn’t expecting them to just give it to me anyways, but i do expect 1) an apology or even an acknowledgment that it could possibly be their fault, as opposed to the blank stare i got instead and 2) for them to fill it right in the first place. of course this happened on a saturday, so i wasn’t able to get a hold of my doctor until monday or get my prescription until tuesday, which makes 4 days of headaches and insomnia that could’ve been easily prevented if they just gave me the right amount right off the bat. ~Katrina

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