furniture store
Closed Now
Ashley HomeStore in Baton Rouge (9536 Airline Hwy, LA 70815)
About:
Retail chain with a variety of signature home furniture, decor, & accessories.
Ashley HomeStore is located in Baton Rouge (Louisiana state) on the street of 9536 Airline Hwy. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1225-529-9030. You can get more information from their website: https://stores.ashleyfurniture.com/store/us/louisiana/baton-rouge/9000433263?utm_source=G&utm_medium=localSEO&utm_campaign=google. The coordinates that you can use in navigation applications to get to find Ashley HomeStore quickly are 30.435327, -91.084884. Scroll down to find out opening hours, reviews and other important information about Ashley HomeStore.
Have you noticed incorrect information? Contact us and send us the details!
Available amenities
Payments
- Cheques
- Debit cards
Accessibility
- Wheelchair-accessible car park
Service options
- Kerbside pickup
- Delivery
- In-store pickup
- In-store shopping
Greta
My greeting at the door made me feel special and it continued throughout the process of me making my decision. My selection was delivered on time and it went very well. I highly recommend Ashley!!! All the staff members that I came in contact with were SUPERB including the delivery guy Cory!!
09.2022Nikki
Monique was very friendly and not pushy at all! We knew what we were looking for and she made it very easy to purchase the items. If you are looking for a fantastic sales associate, Monique is the lady to ask for. Thank you for all of your help.
09.2022Larry
WORST Customer Service Ever! We purchased 10 of these side chairs for our dining table in February and waited over 4 months for them to be delivered. When the driver took the chairs off the truck and brought them inside, it was immediately obvious that several (5) chairs had an issue with uneven legs and were very wobbly. The driver called the service department on the spot, but they refused to take those chairs back, saying they would send out a technician to repair the chairs on-site. We waited another month for a tech to show up, and from the moment that he arrived he was in a big rush to leave. He looked at a few of the chairs and loosened and re-tightened some of the screws one one of them, only to say he could not repair them so they would need to be replaced. After that, we heard nothing from Ashley so today we called them. Their customer service rep "Osi" told us that the tech had approved 3 of the 5 defective chairs to be replaced and we would receive them in a month or so. He was so rude and disrespectful, saying that their tech was the "expert" and what he says goes. We explained that the tech only looked at a few chairs and only tried to fix one of them. We said we will return the chairs (they still have the tags on them) but Osi said they could not be returned. Osi left us on hold for another 20 minutes to speak to a manager who has only agreed to send another tech to evaluate the other chairs, so now we have to take time off to meet another tech. I will update my review as this moves forward, but I'm just shocked at how rude this customer service rep was. We have done a lot of business with Ashley over the years, but this is the end of the road.
08.2022Jason
Very friendly and attentive staff. We must have been asked by 5 different employees if we needed assistance as we browsed the store. We were helped by Ms. Trishawn and she was great. Very personable, knowledgeable, and most of all..patient. We bought a sectional and dining room table during a 20% off sale. Very happy with our buying experience.
08.2022Jessica
We purchased a living room set for our first house today, having an idea of what we wanted but changed our minds completely after David took us through the store. He not only showed us his favorites, but explained why they were his favorites, rated on quality, comfort, and/or how easily the couches were to clean. We changed our minds so many times and went back and forth on what we wanted but David was so patient with us and sweet! Our furniture shopping journey is far from over, and we will definitely be returning soon for more help from David! Thank you again!
07.2022Howad
Our salesman, Micah, was outstanding. He could not have been more professional and helpful. He made sure we got exactly what we needed. The problem is the delivery process. They do not deliver the product when they say they will. We bought everything based on the fact that it was in stock and would all be delivered in two weeks. A few items came in two weeks. A few more showed up a week later. The rest has still not been delivered after 4 weeks. I will never shop with Ashley again. There are too many good furniture stores in Baton Rouge to put up with this type of service.
07.2022shaghayegh
Unfortunately, I am not satisfied with Ashley. I bought a dark brown coffee table from them. After less than a month the color of some parts of changed from brown to WHITE. I called Ashley in Airline Hwy twice. Once a nice person told me that somebody will call you in few days to come to your house to decide on either replacing or repairing it. But I did not received any call. The second time that I called, a woman from Ashley spoke to me rude and told me you should not expect us to have after sales. Then she hanged up in the middle of the talk. What is the reason for not having aftersales support when the quality of your product is too low and the prices are high? Also I bought a sofa from there, the middle seat is like a hole. I am not satisfied with Ashley and won't buy anything from there anymore.
06.2022Troy
I was led to believe that i was purchasing a new sofa set that had been "discontinued". It was sitting in the back warehouse. I purchased the set at "new" pricing and picked up the set the next day. When I unloaded the soda and set it up I found a tear in the front of the sofa that had been sewed in an attempt to repair the damage. I immediately called the store to let them know of the damage and was told that my purchase was "as is" and that I could not get a replacement. The sales person never told me that it was not a new sofa set. As of yet nothing has been done to resolve this issue. Extremely dissatisfied!
06.2022Lakekia
The service at the store was very good they young lady who helped me was very nice, but when I purchased a mattress they say you get a 90 day trail and you can switch out if it's not a good fit for you but what they don't tell you that to return for another mattress under the warranty is that you have to pay a 20% restocking fee and in my case it would've been 800 dollars. But anyway when they arrived with the 5k dollar mattress it was damaged and I refused. Long story short IT WAS HELL TRYING TO GET MY MONEY BACK FROM THEM. So I do not recommend buying a mattress from here because if it's not the right fit for you, you will have to pay to exchange it go to mattress direct no exchange fee and you get a longer warranty.
05.2022Seth
My wife and I purchased a entertainment center from here a little over 2 months ago. We were going to just shop online and have what we wanted shipped but we wanted to actually see it in person. So I called ahead and they had the few we wanted on display at our local store. We were pleased with the in house selection and our salesman helped us pick out which one was best for us. We thoroughly enjoyed shopping here. Now for the bad…. Everything after the sale was horrible. From our order not even populating online for status to getting a different ETA every time we turned around. So we were informed online (before purchase) that it would estimate 3-4 weeks for delivery. Then in store told 12-16 weeks after purchasing. 2 weeks ago we called and it then informed us 17-19 weeks on back order. Then we contacted customer support who told us 2 weeks out. We were completely confused and didn’t know when our items would arrive. If you want an ETA DO NOT CALL!! contact the customer service for the main corporate they will get you your correct ETA. Now for the delivery…. this will make me never shop here again if they continue to outsource to this company. If possible and they have it in stock, just pick it up yourself it will help save your headache. Two gentlemen who were the most unprofessional people I’ve ever seen, I tried to make short conversation with them, completely ignored me multiple times, left trash all in my house, stripped one of the holes that the bridge screws into. didn’t even put the entertainment center against the wall, so my wife and I had to move it ourselves. I was just ready for them to get out of my house. Paid $149 for premium white glove delivery. Also after they left I noticed they left a massive rut in my front yard. So do yourselves a favor, if possible, bring it home yourself. Now for the item. It looks good, no cracks or any damage other than the stripped screw. Only two complaints are the right cabinet on the console is not installed straight and it looks crooked so idk how I’m gonna fix that because it looks tacky. And it was missing a grommet cover. Overall, I probably won’t shop here again unless I bring the item I purchase home myself. Hope this review helps someone. Happy New Year!
01.2022