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Hertz Car Rental - Annapolis - West Street HLE in Annapolis (2001 West St, MD 21401)
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Welcome to Hertz Car Rental - Annapolis - West Street HLE located at 2001 West Street, Annapolis, MD, 21401 , Unitedstates. Select this location to begin your car rental experience, or choose from thousands of other locations, each with a variety of vehicles for you to choose from including luxury and sports cars, SUVs, electric vehicles (EVs), vans, trucks and more.
Hertz Car Rental - Annapolis - West Street HLE is located in Annapolis (Maryland state) on the street of 2001 West St. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1410-263-4150. You can get more information from their website: https://www.hertz.com/rentacar/location/unitedstates/maryland/annapolis/WASE19?utm_campaign=gmb-Annapolis-West-Street-HLE&utm_medium=gmb-websitelink&utm_source=Google. The coordinates that you can use in navigation applications to get to find Hertz Car Rental - Annapolis - West Street HLE quickly are 38.981784, -76.532005. Scroll down to find out opening hours, reviews and other important information about Hertz Car Rental - Annapolis - West Street HLE.
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Available amenities
Highlights
- Discounts for military
Accessibility
- Wheelchair-accessible entrance
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Nelson
5 stars for the staff friendliness and willing to accomodate. This is a very small neighborhood site with limited vehicles, limited hours, and staffed accordingly. If you go in with that understanding, you will have a good experience.
10.2022Joshua
Had a slow leaking tire on the car. There were 12 cars on the lot. Dark haired young guy working was in my opinion was Arrogant and unhelpful. Told us to take the car back to the airport. Unwilling to call the airport to check on a car. Unwilling to help with the problem whatsoever. The tire has a nail in the shoulder and needed replaced. Did that across the street. Getting reimbursed and hertz customer service was a whole different story! Go across the street to budget or anywhere else in Annapolis to get a car.
07.2022T
Nightmare!!!!!! Had a vehicle breakdown, told by the local hertz office in Annapolis And I quote “ Call roadside assistance because when you take the car off the lot it’s your responsibility” OK four days later after the breakdown and no car replacement finally I get through to someone who had a brain at the roadside assistance line. The car gets picked up towed to wherever it gets towed to. And I am still getting phone calls telling me that my car rental is overdue! I am so over this! Not to mention they are asking me where the car is! I don’t know pictures of where it was dropped off unbeknownst to me!! Do not rent from Hertz! Get the app and rent from Turo!!! More than half the cost and no hassles!
04.2022Hayley
This was a true nightmare experience. After reserving a vehicle to travel for the holidays almost a month in advance, we arrived at the location on time, only to find a sign that stated “temporarily closed— sorry for the inconvenience.” We drove to a nearby alternate location who had no information. I called corporate and was on hold for 2 hours and was provided with no information or resolution to the problem. The customer service was rude and unhelpful. They saw it as my problem rather than their incompetence. After driving to BWI and back in search of another Hertz car, we finally went to Enterprise. The cost was double given the lack of notice, but at least the employees were kind and friendly. It was there that we find out there was a COVID outbreak at the Hertz a few days ago. No one had the decency to notify us that they could not fulfill our reservation. I have not been refunded my money yet by Hertz. If you want a reliable rental company, look elsewhere.
12.2021Tara
The management and staff were very efficient, helpful and understanding. I had a very good experience with Hertz and received top notch customer service including resolving a complicated issue. I would definitely rent here again! Thank you!
11.2021Anthony
After paying a large amount and signing a contract on the website, I went to pick up my rental. The location's clerk tells me that because of a new policy, he cannot allow to me rent out the van that I already paid for. As annoying as that is, I'd at least expect a refund or a heads up days before that they'd couldn't rent to me so I could cancel and make new plans. They didn't, they were useless as the contract their company had me I signed. Do not do business with them or the company of Hertz. They do not care about customers, and it shows with their laziness and poor customer service voices. They seem to be more worried about going to bars and drinking their worthless IPAS. Budget and Enterprise are much better companies.
11.2021Christian
Luckily I called the drop off place in Annapolis if they had a key box for early returns. When I arrived at the Annapolis Hertz rental address there was no Hertz sign or logo. The Pep Boys building had a key drop box but no hint of a Hertz location. Some person opening the store assured me that inside was a Hertz desk and I could use the key box. The "new" Hertz may want to take note and put some sign up. I'm not the first to mention the lack of a Hertz sign.
11.2021Jenny
Employees stole personal property that was left in the rental vehicle refused to follow up, blew me off and refused to look into what happened. The lack of customer service and professionalism was appalling. I urge you to not do business with this location because if there is an issue it will not be looked into.
11.2020Luis
I honestly don't know why this place have so many bad reviews. I recently rented a minivan for my family trip and since the moment I walked thru the door I was welcomed by one of the staff members. The office is very small but since I was in and out in like 5 minutes it really doesn't matter much. Staff member was very friendly and helpful, explained everything to detail and walked me around and inside the car to assure it was ready to go. He even offer a color for my rental (sounds odd but it seems like people actually avoid certain colors even when renting). Returning process was also easy and very quick, a diff staff member but same great service. PLEASE NOTE my rental was during Memorial Day Weekend which is ALWAYS very busy in Annapolis with the Navy graduation and all other activities.
11.2019The
Picked up my car and got an extra surprise with an upgraded model - a Nissan Altima: new, clean, wonderful! I didn't want to return it! Employees offered prompt and courteous service. Couldn't ask for any better. I will definitely rent from Hertz West Street again!
11.2018