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Firestone Complete Auto Care in Catonsville (1100 N Rolling Rd, MD 21228)
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Helping our neighbors since 1926, Firestone Complete Auto Care is your one-stop shop for your vehicle needs - from standard maintenance to tires and repairs. We are dedicated to delivering the service and attention your car deserves to keep it running newer longer.
Firestone Complete Auto Care is located in Catonsville (Maryland state) on the street of 1100 N Rolling Rd. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1443-341-9591. You can get more information from their website: https://local.firestonecompleteautocare.com/maryland/catonsville/1100-n-rolling-rd/?utm_source=google&utm_medium=organic&utm_campaign=localmaps&lw_cmp=oloc_google_localmaps_maps. The coordinates that you can use in navigation applications to get to find Firestone Complete Auto Care quickly are 39.285442, -76.753389. Scroll down to find out opening hours, reviews and other important information about Firestone Complete Auto Care.
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- Wheelchair-accessible entrance
- Wheelchair-accessible toilet
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Keith
This Firestone is one of the best in the region. A great environment to relax in as they work on your car. I've trusted them since the mid 90's and always satisfied. If your a mechanic , I suggest you look these guys up. You can't go wrong.
11.2022Spencer
I had a 10am appointment. I left at 11:30 when they still hadn’t even taken my car into the garage. What is the point of having an appointment?
10.2022Angela
Great customer service, Cameron was helpful and courteous. My tire replacement was completed in about 2 hours.
08.2022Giovani
Change parts of my car here. It's was more expensive than other car service but they give warranty for those parts until I own the car. It may be a good deal or not. Let's see when I need to come back in here. Price could be a little bit better.
06.2022Sash
Darian is amazing and Firestone is lucky to have someone like him work for them. But the people they hire for front desk need to be screened. Unprofessional, and lack any skills with proper communication. Never had a problem with them calling my number or scheduling appointments. But the duration of communication and lack of. As well as the time to get things fixed. Is a bit lagging on a HUGE factor.
04.2022Cheryl
Terrible experience. Extremely slow. Had car for 2 days to replace a water pump. Now my heat doesn’t work. They are just randomly closed tomorrow on a Wednesday for some odd reason but website doesn’t say that. Don’t understand my billing statement looks like I was over charged. I asked was told no but it’s still doesn’t make any sense. Lady at front desk was very nice and helpful though.
01.2022Ricky
After having the truck from 10am till 730pm for tires and an alignment they did not balance the tires or perform the alignment. They sent me home with the truck but I immediately noticed the truck wobbling. Service manager told me they ran out of wheel weights that is why the wheels weren’t balanced and it was suppose to come back for an alignment. The tech when I picked it up did not tell me that, he told me the truck was done they charged me for the alignment as if they did it. Took the truck back the next day they fixed the alignment but they still didn’t balance the tires. My rims are also covered in greasy hand prints as well as the outside of my drivers side door and the inside of my leather door panel. The customer service has been horrible the service manager didn’t seem to care that the truck was there all day and the work was not done properly and when I returned the next day she did nothing to get the truck done and back to me as soon as possible like you would assume they would when they are fixing there mistake. I WOULD STRONGLY RECOMMEND GOING TO ANY OTHER TIRE STORE NEAR YOU THEN THIS ONE!!!!!!
12.2021A
Frequent this Firestone location for an oil change along with an alignment (lifetime). I always called ahead for an appointment. My arrival is always a few minutes ahead of my appointment. Their question “are you dropping off or waiting” I wait! If you wait, you have a better chance leaving at an reasonable time. The lady ahead of me got an oil change and was told she needed additional work done. When I questioned why this lady was called ahead of me when I was there first, the front desk person stated that “oh you got a good car no additional work needed.” No sooner said he comes back with my paperwork indicating I needed additional work ( work already done) amounting to $1,000, and I could not get the alignment because of suggested additional or should I say the additional $$$$ they wanted. There’s a scam being used at this store. BEWARE!!!!!!!!! BEWARE!!!!!!!!! BEWARE!!!!!!!!!!!
12.2021Sydney
I used to love this place when Tim was there. However, last time I was there I got new tires and my radiator was cracked when they ran over a jack. Coolant profusely spilled out within the same day. I called and the manager was rude and unhelpful. They claimed they had no responsibility for it and that their staff did not do the damage. I took my car to the dealership, the day after, and they said not only did they crack my radiator, the tires on my vehicle are poor quality and unsafe. Terrible! I called corporate and hoping to speak to an area manager. EDIT: cannot get anyone to call me back or return contact information. Avoid this like the plague.
12.2021Christine
I called on Saturday 24 Oct and scheduled an appointment on Sunday 25 Oct for an oil change and tire rotation. Though the gentleman at the front desk stated it would be no longer than one hour, I didn't get my key back until an hour and a half later. Other than being hungry, I didn't really mind, since it was a dreary day and I wasn't in a rush to be anywhere else. The man at the front desk, whose name I unfortunately did not learn, was very clear with his communication. He told me the cost of the services up front and stated I did not need to pay at that moment, but would wait until I picked up my car. While sitting in the waiting area he gave me updates about what was happening to my car (they're about to pull it into the garage, fluids that were checked, that it'd be ready to return to me in a few min, etc.) and explained anticipated services I would need in the future. He was frank about what services were recommended based on the mileage of the car but not because he or the techs could actually see the parts. Instead, and encouraged me to check previous service records to see if those parts actually need replacing. I appreciated the honesty! He also said I'd be due for new tires soon and let me know to wait for some upcoming promotions. Overall, getting an oil change (or completing any car maintenance for that matter) is a pain in the butt and never fun. I was pleased with the service I received at this Firestone location. Kudos to the gentleman working the front desk on Sun 25 Oct.
11.2020