electronics repair shop
Closed Now
Fix My Phone in Gaithersburg (550 N Frederick Ave, MD 20877)
About:
Fix My Phone is located in Gaithersburg (Maryland state) on the street of 550 N Frederick Ave. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1301-281-7574. The coordinates that you can use in navigation applications to get to find Fix My Phone quickly are 39.148183, -77.209836. Scroll down to find out opening hours, reviews and other important information about Fix My Phone.
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Michael
Needed new phone screen and back. Eric and crew did a awesome job. Will recommend to everyone.
10.2022Stephen
My girlfriend's Phone was lost and someone found the phone and took it into this business. My guess is to have it repaired. Called the store and got absolutely no help and they were extremely rude and evasive. Find my iPhone clearly shows the device was inside this business yesterday. We have reported the phone stolen and have no choice but to let the police handle it. Thanks for nothing!
09.2022Big
I went replace my iPhone xs screen, and when it was finished my screen was crooked a little bit. I took it back to ask them to fix it again, and the second time they made me wait a whole hour and didn't even fix it the second time. My screen protector was still on. This store needs better customer service.
08.2022Moriah
WARNING-ALL DATA LOST FROM PHONE AFTER SCREEN REPAIR I brought my phone in for a simple screen repair. The first thing I asked the service representative was if my data (photos-texts, etc.) would be lost. I was told by the service representative that my data would NOT be lost. I confirmed this response twice, the service representative guaranteed me that my data would not be lost. I was told that the phone screen would be replaced, period. When I picked up the phone the service representative told me he was "updating" my phone. When I dropped off the phone I was told that the screen would be replaced and my data would not be lost. I was NEVER informed that my phone would be updated. The service representative terminated the update upon my arrival, instructing me to finish the update at home, as he needed to close shop. When I returned home I followed the instructions provided, to hold the power and home button until my computer recognized the device. I was them instructed to select "update" of the options provided. Upon completing the update, ALL of my data (5 years of photos and text messages- to include photos of my child from age 4 years to 9 years were lost). When I contacted the service representative, I was told that he informed me that my data may have been lost and that he may need to do an update. BOTH COMPLETE LIES. As I even had a witness to the original service appointment. The representative did offer a complete refund, however, he would need to replace the fixed screen with a broken screen in order for me to get a refund! ARE YOU KIDDING ME! THE SERVICEMAN: LOST MY INFORMATION (5 YEARS OF MEMORIES); DID NOT INFORM ME OF THE SERVICE PROVIDED AND LIED TO ME!
12.2021Crystal
This is the best place! I promise you. I have gone here twice. Once where my iPhone 6s screen shattered. The technician is very professional and polite. The 2nd time my daughter cracked both screens on her iPhone and both times it was no more than $75, and they give you a screen protector for free. It took no more than 2 hours. Please go here if you need your phone fixed.
12.2020Dan
Took my iPhone 7 in to replace the screen. Everything was functional. They attempted to replace the screen, gave it back to me, the button wasn't working and that haptic clicking started vibrating when I walked back in to show him. He apologized, took another 10min, put the original cracked screen on and said he would have to order a new screen and to bring it back tomorrow. At this point the home button didn't work nor did the charging port. Came back the next day, gave me the phone after dropping off and said, "oh and the home button didn't fit so I had to put in another home screen button so your Touch ID won't work." I not understanding, asked if I had to pay for the new home button, and he replied no, they replace them with the screen. Later that night, the home button actually came loose and pulled away from the screen. I looked up and researched replacing this screen and found out that the only reason a person would replace the home button is because they tore the ribbon that connects it to the logic board - which only apple can replace and make the Touch ID work - yet won't now that an after market place attempted to repair. Knowing I was lied to, and clearly not competent now twice to get the home button working and now not attached...I went to another place that also works on a computers. The very knowledgable technician opened it right in front of me to inspect it and showed me that not only the one screw that holds the home button in was MISSING whichI suspected after watching the YouTube video on how to replace it, another screw was missing AND the water gasket was also not installed which comes with the screen replacement. This place popped in the two screws for no charge and sent me on my way knowing I will be coming there for now on. Now this phone is worth nothing if I attempt to sell it later since the Touch ID isn't working. Since I was lied to ("the home button doesn't fit") and the incompetence of leaving out screws, I strongly recommend not taking your business here. It should have been handled with "hey, I broke the connection so your Touch ID won't work, let me find a new/used iPhone 7 and replace this for you," would have been the professional thing to do. Negative stars if that was an option.
12.2020Allison
My screen broke early one morning which always puts a damper on the day. From the time I called to inquire about their ability to fix my phone to the time my screen was fixed was about an hour and a half. I was super impressed with their efficiency, kindness and professionalism through the entire process.
12.2020Nick
I took my iPhone 6S in a little over a month ago, because I had cracked the living hell out my screen. They fixed my screen in just a few hours. My screen looks almost factory new!! It only cost me about $75. A very responsible price considering how badly cracked my screen was.
12.2020Elizabeth
I came November of 2018 with a broken screen and a shattered camera they took 2 days to order parts for my iPhone 6s. I kept having to come back because the phone wasn’t functioning so they convinced me to change the battery too. I got tired of going back and fourth and just lived with the slight issues I still had. Now August 2019 my camera fell apart my phone battery freezes at 30% and my “high quality screen” doesn’t work any longer. I brought it back and they couldn’t help me at all just changed my camera for 30 dollars. I came to Lakeforest Mall to the Phone Repair Lab and Eddie was able to solve all my issues like magic. I recommend you save your money and go to the Lakeforest Mall and get your phone actually fixed with Eddie.
12.2019Anna
Dropped my iPhone 6 screen shattered and these guys were able to do the repair within 20 minutes. The best part is I called them on Thanksgiving day and they were able to come do the repair for me when they were suppose to be closed for the holiday. Phone look brand new with no issue. Thank you Fix My Phone. I will definitely be recommending them to other.
12.2015