propane supplier
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Roy Bros in Ashburnham (4 S Main St, MA 01430)
About:
We are an industry-leading supplier of heating oil, propane gas and related services in Northern Worcester County & Southern New Hampshire. Roy Bros. provides safe and dependable service.
Roy Bros is located in Ashburnham (Massachusetts state) on the street of 4 S Main St. If you want to ask about something we recommend contacting this place by phone. The Phone number is +19788274636. You can get more information from their website: https://roybros.com/?utm_source=G&utm_medium=lpm&utm_campaign=superiorplus. The coordinates that you can use in navigation applications to get to find Roy Bros quickly are 42.609752, -71.939896. Scroll down to find out opening hours, reviews and other important information about Roy Bros.
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Available amenities
Accessibility
- Wheelchair-accessible entrance
Vicki
it was great the lady I tlaked to as well as the guy that delivered were friendly and quick. thank you
05.2022Heather
If I could leave zero stars I would. Absolutely terrible company. Rude, not understanding. When we bought our house, we had to use this company because the tanks were already installed. They were charging DOUBLE the price for propane compared to all local competition. After refusing to deliver us propane in the dead of winter because we hadn't paid off the 1,000 first fill up. They threatened to "lock our tanks" which is illegal because we have a baby in the house and I WAS MAKING PAYMENTS on my balance. Then I called to no longer receive fill ups because we were switching companies, they came and delivered again! Against our wishes and slapped me with another $600. Then they charge a fee to pick up the tanks when you cancel. THE TANKS ARE THEIR PROPERTY. . We finally switched to a much better local company with no issues.
05.2022Timothy
Ran out of propane they said I couldn't get delivery until next week some time or if I want it I have to pay 200 fee really? Been with this company 20 years they said in 2018 I missed a payment 3 months ( my mother died was helping my father ) but no excuse,ok so I now have to pay in advance and still won't get it until next week some time just feel like they don't really care at all
10.2021Graydon
Called on Monday morning to let them know my oil tank was nearly empty and I needed a delivery. Called on Thursday to ask what happened my order and was informed they had me scheduled fy Friday. Saturday: no delivery, no oil, empty tank. Time to find a new supplier
09.2021Jeremy
I payed my balance and ordered a propane fill up Three and a half weeks ago. Since then I ran out 5 days ago so no hot water or cooking for 5 days. Called again and maybe I’ll get a delivery tomorrow. This will be the last delivery I get from this terrible company. Worst service ever. DO NOT USE THEM FOR OIL,PROPANE,OR SERVICE!!!
09.2021Steve
Boiler was not working, no hot water or heat. Called service department. Was transferred to DEE apparently she was of that day. So no call back to scheduled and confirm service call. Called back to follow up and was transferred to another. Got voicemail. Left message. Still no call back. Finally called and got Linda this time explained issue. She said some one will call. That never happened. Then my ring rood bell showed a tech had shown up. Figured out issue, but could not test because Roy Bros allowed me to run out of oil. I am on automatic delivery and pay budget payments and have a credit. How does this happen??? Ok called and got Linda again. Told her the oil issue and she was very rude and dismissed me and terminated call. Being a customer for 37 years I did not expect this disrespect. Lesson learned. Company has be sold and has new management although many employees have remained the same but their attitude sure has changed . Being loyal for so long but moving on to an other company may be the best when my contract ends. We will see. Maybe I will change my mind? They don't even have the best prices. But stayed loyal.
09.2021Christopher
Nightmare! Charge me over 50% more for pipe installation than originally quoted. After multiple contacts they made a minor adjustment, but would never provide me with a parts list to verify what was used. I had change the job for piping to be inside the home in the foul weather and it should have been easier install. Two servicemen enjoyed being inside out of the cold on my dime. A few months later I purchased a tank from another vender in Barre. Found out then I was gouged on the fuel too. Cost for fuel was $3.189 per gallon, new company cost was $1.713. If that is the kind of service and charge you are looking for go with them. Otherwise do you homework and contract elsewhere. Totally disappointed after having been a previous customer for over ten years the family owned Roy Bros Oil. Total disgusted with the service and lack of fairness this company has exhibited. And just for the record they are correct, I changed the line from running outside of the house in the freezing weather to running it inside in a heated space that was an easier installation. Consumer Beware! Finally the icing on the cake. After purchasing a new 500 gallon tank and having it installed by another company it took them several months to take their tank away. They charged me $150.00 to remove it claiming I had agreed to that fee, which I never did. They sent me a copy of their terms from the website which I never clicked agreed to. The office staff was no help in resolving the matter, nor was the headquarters, which was near impossible to get a return call from. My warning stands! Consumer Beware! This is not the old fair minded family owned Roy Bros. Oil.
09.2020John
UPDATE: Apparently "No Added Fees or Costs" is only used to rope you into becoming a customer....as soon as I cancelled Josh's(WRITTEN)promise went out the window....and they took over 2 months to pick up the tank.....Is this how you guys normally do business? If you're thinking about becoming a customer..DON'T. They do not keep their word and are VERY rude on the phone. We bought a house (with a full propane tank)where Another company had owned the tank. When The other company called the end of November demanding overdue payment from before we owned the property we cancelled. Even with documents showing we purchased the full tank at closing they threatened to disconnect service in the middle of winter. Every other propane company was 3-4 weeks out for a new tank set up. I called Osterman and spoke with Josh. I explained the situation and he got me on the schedule just days later. From prompt friendly service to great techs who installed the tank and double checked all of the lines for me, I couldn’t be happier! The pricing is nearly half of what the other company was charging! These guys are great and I couldn’t be happier! I highly recommend Osterman Propane if you’re looking to switch providers. Thank you!
09.2019Cassandra
We recently moved into our new home and found out we needed a new furnace and our propane tanks filled. Roy Bros/propane delivery was fast, affordable, and the install was smooth! We are very happy with our new furnace, just in time for the cold!
09.2019David
We just moved into a new community which is serviced primarily by Roy Brothers. Just had them install a new HVAC system. They were punctual, professional, communicative and courteous, leaving us with full confidence that the work they did was done properly. They tested the new system thoroughly after installation and did not leave our home until we were completely satisfied that it worked as expected and that we were comfortable and satisfied. Subsequent dealings with Roy Brothers have been completely pleasant and efficient. Recommend them without reservation. Wonderful to find tradesmen who show up when scheduled and do what is expected with courtesy and good nature for the exact price quoted.
09.2018