auto repair shop
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Doug Smith Automotive Repairs, Inc. in Billerica (806 Boston Rd ste r, MA 01821)
About:
Welcome to Doug Smith Automotive Repairs, Inc. We are a local business that has been serving the heart of Billerica, MA since 1998. We are committed to satisfying all of our customers, we take great pride in our ability to satisfy your automotive repair needs. Here at Doug Smith Automotive Repairs, Inc., we can help you with standard maintenance services, engine services, heating and air conditioner repair, auto electrical services, and so much more. Whether you need a simple tune-up or engine maintenance, we can get the job done. Call or stop in today for a free estimate!
Doug Smith Automotive Repairs, Inc. is located in Billerica (Massachusetts state) on the street of 806 Boston Rd ste r. If you want to ask about something we recommend contacting this place by phone. The Phone number is +19786670669. You can get more information from their website: http://dougsmithautomotive.com/. The coordinates that you can use in navigation applications to get to find Doug Smith Automotive Repairs, Inc. quickly are 42.532209, -71.229926. Scroll down to find out opening hours, reviews and other important information about Doug Smith Automotive Repairs, Inc..
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Available amenities
Planning
- Appointments recommended
Amenities
- Mechanic
Offerings
- Oil change
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
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Tyrone
I had my air conditioning recharged there 2000 miles ago it stopped blowing cold recently went back in and they found a loose Schrader valve recharged the cooling system and did not charge me anything. You can't ask for better service than that.
06.2022Missy
Very honest prompt and reasonable service
05.2022Laura
I have been going here for years. They are truly the best and so trustworthy! All of the mechanics are amazing and I know my car is in great hands. I'll never go to another place! Services: Oil change, General repairs & maintenance
02.2022Steven
Brian and the crew, are fabulous, best place around would not go any where else Service: Auto engine diagnostic
12.2021Roman
The most trustworthy mechanic I've ever been to. Doug takes the time to explain every issue he finds, in a way that makes sense to whatever level of car knowledge you possess. His quotes have always been accurate, and I've never had an issue he couldn't fix. I would absolutely recommend this place.
09.2021Star
Been going to Dougs for a few years. It’s great, call ahead, tell him what I need, and I usually drop the car off. Never hasn’t had the tools to do the work needed or broken anything on the car, where I had to bring it back again or over sold me on things I don’t need. Just easy to chat with. One time he spotted my expired inspection sticker from across the parking lot ! Saved me a $55 ticket. I have had such bad experiences with mechanics, really glad I’ve found this place.
09.2021John
Wicked Awsome local Billerica Mechanic. Another great experience with Doug Smith. This time only for an inspection and guess what..? The $35 sticker only cost $35, not some made up extra expense from other less trust worthy inspection establishments. Always fair, honest reasonably priced work from Doug Smith. They always take the time to explain repairs, fixing onlyvwhat is needed to be safe and secure. I take all 3 cars there (2016, 2015 and 2002) for everything and never a problem.
09.2020Anthony
Doug is great! Takes care of my wife's Cadillac, along with my company cars. All his employees are very nice, and honest. Doug Smith Auto is a great place to go for repairs, and get treated like a valued customer.
09.2019Elliot
Brought in my car for inspection sticker - fastest service ever, and everyone was super nice!
09.2019i.
I needed an oil change and an annual car inspection. I grew up outside of Mass, so car inspections are really new to me. I had heard plenty of stories of mechanics failing inspections just to earn a quick dollar on their customers, loyalty or not. So, I completed several days of research focus on auto shops around Burlington, Woburn, and the surrounding smaller towns. I decided to go with Doug because: - The reviews on various websites were from locals and non-regulars who all experienced great service - Closeness to my work in Burlington My experience with John and Doug (the owner) was a great one, albeit a hard one. - I went in for my scheduled appointment for an inspection and oil change (I waited at the liquor store two lots down. They have a lottery area in the back that had seating with AC). An hour later, I returned to a failed inspection and a $700 quote on repairs. Now, my car ended up failing the inspection for reasonable and valid reasons (needed new tires and a broken licenses plate light was hanging out the back). That being said, it wasn't a fun experience expecting a $77 bill for an oil change and inspection, and being told I needed additional work on top of it just to legally drive. - John presented the failure with a lot of grace and even helped me to explore more times to return back to the shop to get the repairs done. He helped me understand why the inspection failed, the time I had to get the repairs done, and what Doug Smith Auto recommended. He didn't pressure me into doing the repairs there, nor right then. This was huge for me, as I am a salesmen by career and have huge angst against professionals who pressure customers into purchases/services. I paid my completed services and went on my way In the end, I made another appointment with Doug Smith and had all my repair work done their that same week. However, this wasn't without proper research on prices, cost of service/hour, and a few other factors that play into overall value. In my experience, Doug Smith over charges on the parts they order, compared to surrounding auto repair competition. However, their cost of labor per hour is significantly less than the surrounding competition. Comparing the work needed on my car to other surrounding auto repairs, I found Doug Smith offered a similar, if not just slightly cheaper, overall cost. I have no loyalty to a local mechanic yet. I simply haven't been in Massachusetts long enough to do so. So, I am currently chasing the best prices that match with pleasant services, and even more pleasant staff. Overall, Doug Smith operated in a way that was trustworthy and ethically upstanding, while offering services at a competitive advantage compared to other local shops. Until I have a bad experience (whether through costs, or just overall service), Doug Smith will be my go-to mechanic in the Burlington area moving forward. ** I'll happily Update this review based on future visits if necessary **
09.2018