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Monument Square Auto Service, Inc in Saugus (9 Main St #11, MA 01906)
About:
Monument Square Auto Service, Inc is located in Saugus (Massachusetts state) on the street of 9 Main St #11. If you want to ask about something we recommend contacting this place by phone. The Phone number is +17812336444. You can get more information from their website: http://monumentsq.com/. The coordinates that you can use in navigation applications to get to find Monument Square Auto Service, Inc quickly are 42.465015, -71.010527. Scroll down to find out opening hours, reviews and other important information about Monument Square Auto Service, Inc.
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Available amenities
Planning
- Appointments recommended
Amenities
- Mechanic
Offerings
- Oil change
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
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Robert
i took my car to about 4 other garages and they either wouldnt or couldnt be bothered trying to fix it brought car here finally figured it out and explained it so i could understand Service: General repairs & maintenance
08.2022Robert
i took my car to about 4 other garages and they either wouldnt or couldnt be bothered trying to fix it brought car here finally figured it out and explained it so i could understand Service: General repairs & maintenance
08.2022Steve
Went to Monument for an oil change, got my car back and week later I notice oil on the ground and come to find out my filter was never tightened on the car and could of fallen off. Tried to give them another shot I called during the day to ask if I come down and drop my car off in the next half hour could they do an oil change, they told me yes come down and they will get it done by end of day when the lift is available. I was fine with that but when I got down there after leaving work early Rick gets angry that I'm trying to drop my car off and tells me they can't take my car they are to busy only take drop offs in the morning I said I just spoke to someone who said yes come down and drop it off. He said no they are too busy, there were no cars on the side of building and only one car in the bay. I Do Not Recommend monument for any work done to your car Service: Oil change
06.2022Steve
Went to Monument for an oil change, got my car back and week later I notice oil on the ground and come to find out my filter was never tightened on the car and could of fallen off. Tried to give them another shot I called during the day to ask if I come down and drop my car off in the next half hour could they do an oil change, they told me yes come down and they will get it done by end of day when the lift is available. I was fine with that but when I got down there after leaving work early Rick gets angry that I'm trying to drop my car off and tells me they can't take my car they are to busy only take drop offs in the morning I said I just spoke to someone who said yes come down and drop it off. He said no they are too busy, there were no cars on the side of building and only one car in the bay. I Do Not Recommend monument for any work done to your car Service: Oil change
06.2022Kathleen
I went here in an emergency and they took care of me without a question. Then I had mechanic services and he did an excellent job. My mechanic and gas services from now on!!
08.2021Shayne
Rick and team Is and has been my go to for any repairs made on me and my wife’s vehicles!! He’s very fair and reasonable. Great place highly recommended Services: Steering & suspension repair, Auto engine diagnostic, General repairs & maintenance, Exhaust, Tires, Engine repair, Transmission, Wheel alignment, Electrical, Battery, Brakes, Oil change, Auto engine tuning
08.2021Viter
As someone who's been their customer for a few years. I have found them to be fast and reliable when it comes to oil change, annual car inspection and etc. They are people you can trust.
08.2021Abby
Gas attendants not wearing masks the times I've been here, go up to my window and talk into it. Then go right over to another car and do the same. Now I only crack my window. They should absolutely be wearing masks. Heads up Saugus.
08.2021Kathleen
I went here in an emergency and they took care of me without a question. Then I had mechanic services and he did an excellent job. My mechanic and gas services from now on!!
08.2021Shayne
Rick and team Is and has been my go to for any repairs made on me and my wife’s vehicles!! He’s very fair and reasonable. Great place highly recommended Services: Steering & suspension repair, Auto engine diagnostic, General repairs & maintenance, Exhaust, Tires, Engine repair, Transmission, Wheel alignment, Electrical, Battery, Brakes, Oil change, Auto engine tuning
08.2021Viter
As someone who's been their customer for a few years. I have found them to be fast and reliable when it comes to oil change, annual car inspection and etc. They are people you can trust.
08.2021Abby
Gas attendants not wearing masks the times I've been here, go up to my window and talk into it. Then go right over to another car and do the same. Now I only crack my window. They should absolutely be wearing masks. Heads up Saugus.
08.2021Drip
I left my car there early, i called late afternoon one day just to check to see how things were going, if there was any updates, and got nothing but attitude. The mechanic sounded annoyed just for asking about how it was going. Not saying they don’t do great work but customer service definitely needs work on or a good receptionist to relay messages. I’ve been to other places and it sucks knowing the communication isn’t good at all. A lot of people I know don’t call to check in on repairs in fear of the mechanic sabotaging the car for calling too many times. I can see why now. The attitude and bad customer service doesn’t ease you while your investment is at a place you trust on a recommendation. Like thank you but please work on this. It’s not our fault your job is frustrating. Customers are what pay you at the end of the day. Get it together. And seeing how reviews are building the economy and helping customers & businesses, I’m here to say, yes this place does the job. Not sure if their ways are right, I’m not a mechanic. But come if you have thick skin and can handle rude. And if you come to get gas be prepared to wait , esp if it’s raining or snowing. FYI. Just finished reading the reviews. And honestly if It wasn’t for the good work i wouldn’t recommend .
08.2019Kelly
DO NOT TRUST! I pulled up for gas today in an old beater car of my son’s as I had a flat tire on my car. The guy asked what kind of gas I wanted, I said regular. Halfway through pumping, I look & see he’s using Super. So I ask him, what kind of gas are u pumping? And he tries to block my view and LIES TO MY FACE & says Mid (one step up from regular.) and then turns his back to try and block my view again. I knew he was lying & he knew he was lying so he started to chit chat, hows your day etc. (insert eye roll) I had something in the back seat, so I think he thought I couldn’t see what he was doing. When he was done he just handed me my card back. Nothing to sign so I asked for a receipt. “Oh I have to go inside to get that.” I told him fine, I’ll wait. Surprise surprise my receipt clearly shows SUPER. I just rolled my eyes and left. Not worth a fight. Now this is not a big deal, what are we talking $5? It’s the fact if he would LIE about something so stupid. What ELSE would they lie about!? Imagine a car repair or something major? I do not trust them at all!! Super shady & actually quite STUPID. I don’t normally write reviews, but this is just a matter of principle. I will NEVER EVER give them ANY of my business or my family’s & will certainly be telling my neighbors. Can’t be trusted!! You’ve been warned too...
08.2019Drip
I left my car there early, i called late afternoon one day just to check to see how things were going, if there was any updates, and got nothing but attitude. The mechanic sounded annoyed just for asking about how it was going. Not saying they don’t do great work but customer service definitely needs work on or a good receptionist to relay messages. I’ve been to other places and it sucks knowing the communication isn’t good at all. A lot of people I know don’t call to check in on repairs in fear of the mechanic sabotaging the car for calling too many times. I can see why now. The attitude and bad customer service doesn’t ease you while your investment is at a place you trust on a recommendation. Like thank you but please work on this. It’s not our fault your job is frustrating. Customers are what pay you at the end of the day. Get it together. And seeing how reviews are building the economy and helping customers & businesses, I’m here to say, yes this place does the job. Not sure if their ways are right, I’m not a mechanic. But come if you have thick skin and can handle rude. And if you come to get gas be prepared to wait , esp if it’s raining or snowing. FYI. Just finished reading the reviews. And honestly if It wasn’t for the good work i wouldn’t recommend .
08.2019Kelly
DO NOT TRUST! I pulled up for gas today in an old beater car of my son’s as I had a flat tire on my car. The guy asked what kind of gas I wanted, I said regular. Halfway through pumping, I look & see he’s using Super. So I ask him, what kind of gas are u pumping? And he tries to block my view and LIES TO MY FACE & says Mid (one step up from regular.) and then turns his back to try and block my view again. I knew he was lying & he knew he was lying so he started to chit chat, hows your day etc. (insert eye roll) I had something in the back seat, so I think he thought I couldn’t see what he was doing. When he was done he just handed me my card back. Nothing to sign so I asked for a receipt. “Oh I have to go inside to get that.” I told him fine, I’ll wait. Surprise surprise my receipt clearly shows SUPER. I just rolled my eyes and left. Not worth a fight. Now this is not a big deal, what are we talking $5? It’s the fact if he would LIE about something so stupid. What ELSE would they lie about!? Imagine a car repair or something major? I do not trust them at all!! Super shady & actually quite STUPID. I don’t normally write reviews, but this is just a matter of principle. I will NEVER EVER give them ANY of my business or my family’s & will certainly be telling my neighbors. Can’t be trusted!! You’ve been warned too...
08.2019Michael
I came in to do an oil change. At first I was told that it will be half an hour wait. Then the mechanic or owner said it will be an hour before the car will be seen, and then another half an hour to do the oil change. I left the car there, and they told me they will call me once its ready. About one hour and foruty minutes later I called in to see if the car was ready. I was rudely informed that they HAVE told me that it will be one hour wait, and another half hour for the work. When I told them it has been one hour and fourty minutes - they acted surprised as if they did not know that time can pass by... When I came in to pick up the car they did not work on at all - I have seen a new line of cars being worked on - and my car just parked outside. I wouls recommend you to avoid this place. They have no sense of responsebility, and honestly - reading the other reviews here - I doubt it is a good place.
08.2016Yari
Let me start off by saying this: INFORM YOUR CUSTOMERS OF PRICING TO AVOID ANY MISUNDERSTANDINGS! I go to this place for the first time after my mother had recommended it because she got an oil change for under $35.00. The guy who's going to do the oil change asks me which oil I get "regular or synthetic" I said I wasn't sure and that I usually go to Toyota to get my oil change regularly and he said "then it has to be synthetic because it's a 2010 vehicle". He never discussed pricing with me. Once he's done some other guy tells me the total is $70.00 which surprised the hell out of me because they never mentioned how much it was prior, otherwise I would've walked out and went back to Toyota. Prior to paying I called Toyota to confirm that I get synthetic oil changes and indeed I did, for $53.00. The guy with a beard not sure if he was the owner was a smart ass implying Toyota were giving discounts or promotions and that he's not Toyota, quite rude if you're an owner. I am never going back to this place again, always tell your customers how much the service is to avoid surprises or have a sign that displays the price as any other regular gas station would. I literary paid an additional $20 to this hole in the wall shop when I could've saved myself that for the same type of oil.
08.2016Michael
I came in to do an oil change. At first I was told that it will be half an hour wait. Then the mechanic or owner said it will be an hour before the car will be seen, and then another half an hour to do the oil change. I left the car there, and they told me they will call me once its ready. About one hour and foruty minutes later I called in to see if the car was ready. I was rudely informed that they HAVE told me that it will be one hour wait, and another half hour for the work. When I told them it has been one hour and fourty minutes - they acted surprised as if they did not know that time can pass by... When I came in to pick up the car they did not work on at all - I have seen a new line of cars being worked on - and my car just parked outside. I wouls recommend you to avoid this place. They have no sense of responsebility, and honestly - reading the other reviews here - I doubt it is a good place.
08.2016Yari
Let me start off by saying this: INFORM YOUR CUSTOMERS OF PRICING TO AVOID ANY MISUNDERSTANDINGS! I go to this place for the first time after my mother had recommended it because she got an oil change for under $35.00. The guy who's going to do the oil change asks me which oil I get "regular or synthetic" I said I wasn't sure and that I usually go to Toyota to get my oil change regularly and he said "then it has to be synthetic because it's a 2010 vehicle". He never discussed pricing with me. Once he's done some other guy tells me the total is $70.00 which surprised the hell out of me because they never mentioned how much it was prior, otherwise I would've walked out and went back to Toyota. Prior to paying I called Toyota to confirm that I get synthetic oil changes and indeed I did, for $53.00. The guy with a beard not sure if he was the owner was a smart ass implying Toyota were giving discounts or promotions and that he's not Toyota, quite rude if you're an owner. I am never going back to this place again, always tell your customers how much the service is to avoid surprises or have a sign that displays the price as any other regular gas station would. I literary paid an additional $20 to this hole in the wall shop when I could've saved myself that for the same type of oil.
08.2016