cell phone store
Closed Now
Verizon in Saugus (723 Broadway, MA 01906)
About:
Telecommunications store offering cell phones, wireless plans, accessories & more.
Verizon is located in Saugus (Massachusetts state) on the street of 723 Broadway. If you want to ask about something we recommend contacting this place by phone. The Phone number is +18008801077. You can get more information from their website: http://www.verizonwireless.com/stores/massachusetts/saugus/saugus-R00000327763/?INTCMP=INT-LOS-NON-EN-MAKEAPPT-06212015-1LOS1-RE. The coordinates that you can use in navigation applications to get to find Verizon quickly are 42.478303, -71.023316. Scroll down to find out opening hours, reviews and other important information about Verizon.
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Available amenities
Payments
- Cheques
- Debit cards
- NFC mobile payments
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- Delivery
- In-store pickup
- In-store shopping
- Delivery same day
Health and safety
- Staff required to disinfect surfaces between visits
Dede
If you search FiOS on Google Maps, this location comes up, but guess what...? This store does not serve FiOS customers... Only mobile customers! Wth?! This is my 3rd try in the north shore!
08.2022Dede
If you search FiOS on Google Maps, this location comes up, but guess what...? This store does not serve FiOS customers... Only mobile customers! Wth?! This is my 3rd try in the north shore!
08.2022Alberto
Placed an order around 2am and I get an email around 9:40am saying that it was canceled because “it wasn’t picked up”. So I go to the store, thinking it was a mistake and the staff said “you need to call customer service, because we don’t know”. Well, customer service confirmed that the order was canceled directly at the store and there was a note saying “customer requested cancellation”, how can I request a cancellation through the store when it hasn’t even opened yet? In the four years I’ve been with Verizon, I have placed dozens of online orders for pickup and this is the first time I have had an issue. Staff is useless and unapologetic.
07.2022Alberto
Placed an order around 2am and I get an email around 9:40am saying that it was canceled because “it wasn’t picked up”. So I go to the store, thinking it was a mistake and the staff said “you need to call customer service, because we don’t know”. Well, customer service confirmed that the order was canceled directly at the store and there was a note saying “customer requested cancellation”, how can I request a cancellation through the store when it hasn’t even opened yet? In the four years I’ve been with Verizon, I have placed dozens of online orders for pickup and this is the first time I have had an issue. Staff is useless and unapologetic.
07.2022Kelsey
I made an appointment to upgrade my phone and although unfortunately I could not complete my process there I was helped out by an amazing employee named Edgar. He kept conversation and assured me that he would exhaust all options which he did so he could help me. I really enjoyed my service there even though it did not end in the best way Edgar’s attitude and kindness made it better.
03.2022Kelsey
I made an appointment to upgrade my phone and although unfortunately I could not complete my process there I was helped out by an amazing employee named Edgar. He kept conversation and assured me that he would exhaust all options which he did so he could help me. I really enjoyed my service there even though it did not end in the best way Edgar’s attitude and kindness made it better.
03.2022Stefanie
Absolutely pitiful. Employees either have no clue how to use their products, or they're the laziest customer service workers I have ever come across. I was given misinformation about setting up my phone, and after spending an hour plus, got absolutely nowhere. The young woman answered her own personal phone while "helping" me. Just utterly incompetent, very disappointing. Everything they told me I would not be able to do, I was able to do on my own. What a ridiculous experience.
02.2022Stefanie
Absolutely pitiful. Employees either have no clue how to use their products, or they're the laziest customer service workers I have ever come across. I was given misinformation about setting up my phone, and after spending an hour plus, got absolutely nowhere. The young woman answered her own personal phone while "helping" me. Just utterly incompetent, very disappointing. Everything they told me I would not be able to do, I was able to do on my own. What a ridiculous experience.
02.2022Messy
I had gone to this location to try and have then help me set up a new phone. They told me they could only do that with an appointment, so they set me up with an appointment, a week later, on January 5th, 2021 at 2pm. I got there for the appointment, and they were closed. No explanation as to why, and no call to reschedule the appointment. Their door has a calendar too, that says they're supposed to be open, all month. I tried calling, and there was no answering service, only that the location was closed. Their google page says that they will be closed all week. I don't know or understand why they scheduled me for the appointment if they're going to be closed this week. I don't think I will be going back, since their timing and "scheduling" don't make any sense or have consideration of the people they schedule.
08.2021scott
Actually the experience was really good. A lot better than I thought it would be. Scott who works there was fantastic. Didn't sell me anything I didn't want. Informed me of a $400 credit I had on my old phone that I never knew about. What makes it 5 stars is that I had a couple of questions after I brought my new phone home and I went back, Scott was more than helpful to resolve them.
08.2021Angelo
Had a question. That's all. One question which required a yes or no. Nope, have to make an appointment. An appointment for 3 days from now. Yeah, ok. I'm so mad I might switch carriers tonight. Verizon responded blaming COVID (after everything has opened back up). People came in after me to buy a phone, yet they didn't have to make an appointment. The question I had was "I switched from a 4G phone to a 5G phone - it doesn't work, so does Verizon make you get a new SIM card?". Turns out the answer is yes, but she wouldn't even respond, just said I needed to make an appointment to get an answer. By the way, if you know what a SIM card is for, you know that having to replace it just because you got a 5G phone makes no sense. Luckily my phone is factory unlocked so I can take it elsewhere.
08.2021Susan
Consistently a company and store that has performed poorly when it comes to customer service. The CDC has clear guidelines that has allowed the world to operate safely wear a mask stay six feet apart. I can walk across the street and eat dinner and any restaurant but Verizon has decided they care so little about you they cannot upgrade your phone without making you come back for an appointment. Shame on you Verizon shame on you you have failed your customers. And save me the BS lines about keeping people safe. Every other retailer has figured it out. If you can't time to close up shop.
08.2021rbh1967
I wish 0 stars were an option. This store and this company have consistently gone downhill for the last 10 years.... time to switch carriers. Not a single customer in the store 6 staff hanging around yet I am told to make an appointment and come back. Amazing that after a year of covid Verizon can't figure this out. Good bye verizon.
08.2021Messy
I had gone to this location to try and have then help me set up a new phone. They told me they could only do that with an appointment, so they set me up with an appointment, a week later, on January 5th, 2021 at 2pm. I got there for the appointment, and they were closed. No explanation as to why, and no call to reschedule the appointment. Their door has a calendar too, that says they're supposed to be open, all month. I tried calling, and there was no answering service, only that the location was closed. Their google page says that they will be closed all week. I don't know or understand why they scheduled me for the appointment if they're going to be closed this week. I don't think I will be going back, since their timing and "scheduling" don't make any sense or have consideration of the people they schedule.
08.2021tony
You get the best deal at this franchise by talking to the manager, Michael. He knows all the issues, ands and buts of purchasing a phone. He will give you all the details of what a purchase price entails.
08.2021scott
Actually the experience was really good. A lot better than I thought it would be. Scott who works there was fantastic. Didn't sell me anything I didn't want. Informed me of a $400 credit I had on my old phone that I never knew about. What makes it 5 stars is that I had a couple of questions after I brought my new phone home and I went back, Scott was more than helpful to resolve them.
08.2021Angelo
Had a question. That's all. One question which required a yes or no. Nope, have to make an appointment. An appointment for 3 days from now. Yeah, ok. I'm so mad I might switch carriers tonight. Verizon responded blaming COVID (after everything has opened back up). People came in after me to buy a phone, yet they didn't have to make an appointment. The question I had was "I switched from a 4G phone to a 5G phone - it doesn't work, so does Verizon make you get a new SIM card?". Turns out the answer is yes, but she wouldn't even respond, just said I needed to make an appointment to get an answer. By the way, if you know what a SIM card is for, you know that having to replace it just because you got a 5G phone makes no sense. Luckily my phone is factory unlocked so I can take it elsewhere.
08.2021Susan
Consistently a company and store that has performed poorly when it comes to customer service. The CDC has clear guidelines that has allowed the world to operate safely wear a mask stay six feet apart. I can walk across the street and eat dinner and any restaurant but Verizon has decided they care so little about you they cannot upgrade your phone without making you come back for an appointment. Shame on you Verizon shame on you you have failed your customers. And save me the BS lines about keeping people safe. Every other retailer has figured it out. If you can't time to close up shop.
08.2021rbh1967
I wish 0 stars were an option. This store and this company have consistently gone downhill for the last 10 years.... time to switch carriers. Not a single customer in the store 6 staff hanging around yet I am told to make an appointment and come back. Amazing that after a year of covid Verizon can't figure this out. Good bye verizon.
08.2021tony
You get the best deal at this franchise by talking to the manager, Michael. He knows all the issues, ands and buts of purchasing a phone. He will give you all the details of what a purchase price entails.
08.2021