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Kay Jewelers in Okemos (1982 Grand River Ave Ste. 343, MI 48864)
About:
Retail jewelry chain featuring engagement rings, timepieces & designer collections.
Kay Jewelers is located in Okemos (Michigan state) on the street of 1982 Grand River Ave Ste. 343. If you want to ask about something we recommend contacting this place by phone. The Phone number is +15173498390. You can get more information from their website: https://stores.kay.com/mi/okemos/92?cid=seo-listings. The coordinates that you can use in navigation applications to get to find Kay Jewelers quickly are 42.725124, -84.419478. Scroll down to find out opening hours, reviews and other important information about Kay Jewelers.
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Available amenities
Payments
- Cheques
- Debit cards
Offerings
- Repair services
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- Kerbside pickup
- In-store pickup
- In-store shopping
Unavailable amenities
Service options
- Delivery
Deborah
Walked in to get my jewelry cleaned and inspected. Two staff came to help immediately. Did a great job cleaning, my rings sparkled like new. Thanks 👍
03.2022Matthew
Tried to get a watch battery replaced, guy took my watch to the side to try to open it. Couldn't get it open, told me to go to another jeweler next door. Get it to the other jeweler, and he notices a huge scratch on the back from Kay trying to open it. Not an insanely nice watch, but a damaged watch now nonetheless. Be wary of taking nicer difficult-to-open watches here.
09.2021Faith
I stopped in to get my engagement ring cleaned and I asked some questions about wedding bands for my fiance. Keisha was very helpful and extremely knowledgeable. Great customer service, she was very nice, and my ring looks amazing. I'll be back when I'm ready to order the wedding band. Thank you so much.
09.2020Ashley
The woman who helped us did an amazing job in helping us find an upgrade for my bridal ring! She gave lots of suggestions and showed us the great deals and spoke of the coupons that were available. She was very patient with me when going back and forth deciding what I was going to do.
09.2018K
I went to Kay Jeweler's to find an inexpensive wedding band for my fiancee. We did not want anything flashy or ornate, but the associate there, Seth, convinced us otherwise. He had a beautiful band that complemented her ring perfectly. He was well informed about the products and he spent a lot of time with us even though we were looking for something on the inexpensive side. He also gave me several non-jewelry recommendations like, where to find an inexpensive suit. I typically avoid large chain stores for jewelry, but this experience was refreshing. I would definitely stop back again. Thanks Seth and Kay Jewelers!
09.2018Jason
I went 5 years without wearing my wedding band because it shrunk. Took it into the store where they were able to stretch it to fit in less than 10 minutes. Free of charge. Also took my wifes wedding ring in to be re-fitted, replace a lost diamond, and have some other repairs done. I purchased that ring 21 years ago, and they honored the warranty no questions asked. Top notch customer service!
09.2018Ann
Bought 2 wedding rings, one for myself and one for my husband. My husband's band has literally fallen apart twice in two years, no fault of our own. It took them two weeks the first time and now over one month (we still don't have it) to replace the second time. They told us we couldn't choose another ring to replace it with until it happens a third time. We bought the lifetime warranty on my ring and have had 3 diamonds fall out in two years. They kept the ring 6 months while doing one of the replacements, telling me they have to send it to China to get it fixed. I asked if I could just give them back the ring with diamonds and trade for a plain old band, so I don't have to waste anymore of my life dealing with Kay Jewelers and they told me no. Even though they could sell the ring with diamonds for 5-7 times what a plain band costs. This place makes poor jewelry and has even poorer customer service policies. Will never, shop at Kay Jewelers or their affiliates again. Keep in mind, I have a diamond ring that belonged to my Great Grandmother, and so has been worn for over 40 years, no stone has ever fallen out of it.
09.2016Kerstine
My fiance and I went in recently to purchase engagement rings. We couldn't afford anything really fancy and were on a strict budget. A very nice saleswoman understood our situation and helped us find two rings that were perfect and within our range. I asked for a ring re-sizer because my ring was too big. She said that Kay's carried a cheap alternative to sending the ring in for a week to be re-sized. Her boss went in the back and within minutes, produced a ring that fit my fingers better. I was too excited to really examine the ring. Once I got back to my house, I took my ring off and looked at it to find deep gouges in it. They had tightened the metal bracket used for re-sizing, too tightly. Now there are four indentations in my brand new ring. It was the only ring my fiance could afford and they damaged it before I could wear it.. I almost cried when I seen it.
09.2013Nate
I would never shop anywhere else for jewelry. The staff is very friendly, funny, and helpful. I have bought my men's Leo Diamond Ring, Movado watch, and a silver chain here. They have always found me good deals, and have great sales. They do not make you feel pressured to purchase anything and I have always felt comfortable with them. Two thumbs up. I would definitely recommend them to anyone who is looking for a ring, watch or any other jewelry. After reading the other reviews, I don't believe that you understood the policy. I have personally done the "double trade-in" program and they do give you full value for your KAY ring. As for the scratches on your ring... If you have an ESP, then it has a guarantee. (Also, I believe if it's a yellow gold, and not a white gold... it can be buffed right in the store. White gold cannot because of the Rhodium on the ring).
09.2013Jenae
Took my wedding ring to the 6 month inspection just like I do every 6 months and found out it had a loose stone. They sent it in to the repair shop, when I picked it up the stone was loose in the bag so they had to send it back again. The second time I went to pick it up the head of the ring was bent at a drastic angle. They sent it back. At this point I called Corporate and my representative called me back a day later to say that the repair shop maintains that the ring has always been bent like that, it was a "design flaw". Basically calling me a liar after they broke my wedding rings. She then informed me that it was in such disrepair now that it could not be fixed, so I could keep my old one or they could replace it. They do not care about your memories. I will never see my wedding ring again because of their repair shop. I am heartbroken. Do not let this happen to you.
09.2013