fashion accessories store
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Featherplace.com in California (28419 MO-87, MO 65018)
About:
The Feather Place provides a vast array of feather supplies for both domestic and international markets for wholesale and retail buyers. We service industries including everything from Craft & Costume, Fashion & Jewelry Design, Bridal & Lingerie, Millinery, Holiday & Decor, Television, Film, Theater, Music and others! The Feather Place always strives to be a step ahead of competition in quality, pricing, customer service, and product options. Our goal is to stay on top of style and color trends for every season. We are the most fashion-forward and cutting-edge vendor within the feather supply industry.
Featherplace.com is located in California (Missouri state) on the street of 28419 MO-87. If you want to ask about something we recommend contacting this place by phone. The Phone number is +18002916351. You can get more information from their website: https://www.featherplace.com/. The coordinates that you can use in navigation applications to get to find Featherplace.com quickly are 38.653573, -92.533791. Scroll down to find out opening hours, reviews and other important information about Featherplace.com.
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Available amenities
Service options
- Delivery
Chic
If I could give ZERO stars I would for the distasteful and condescending service I just received from Diann in Missouri. Diann, who stated her position as the Head of Sales answered the customer service line and my experience was awful!!! I placed an order on Tuesday for an event that I have coming up Sunday. I requested Priority Overnight shipping via FED EX from your site at the time of purchase. I placed a call just a moment ago to your 800 number on the website to check on the delivery status of my order. Diann answered and asked for the order number - which I politely gave her. I was respectful and had a professional tone in my conversation with her. She mentioned that the order was on the truck for delivery to me today *which was acceptable* -- HOWEVER, when I mentioned to her that I did pay for Priority Overnight shipping, she abruptly cut me off very rudely with a condescending tone replied, "If you just READ on the website it says one to two business days for processing!" She completely had an attitude as if I had personally said something to offend her. I was simply trying to understand why the order took as long as it had. I replied at that point, "Hold on now, you don't have to be rude or condescending - I was just asking a question and YES I can read." Her immediate response was to tell me, "Ma'am you're taking it too far!" My response to her was, "You came across very rude and that is how your comment was received." She took zero ownership for her tone or her choice of words in the response that she initially gave and continued to get worse! I then asked for her name, she hesitantly gave it to me. She told me her name was Diann. I asked for her position and to speak with a manager....she then told me that she was the Head of Sales for your company. My mind was instantly blown based on her title that she would speak so rudely to a customer. I then asked her if she normally speaks to customers that way with such an attitude, again she responded that "I" was taking her comment out of context. I'm not sure if you record your calls but if you play it back you will see that I was not the aggressor in this incident and I was very polite to her from the beginning of the call and even after her comment about "IF you just read on the website....." I'm a college educated business owner of 17 years with a corporate background as a real estate Marketing Director with experience in Sales and Advertising. I am very understanding but her tone and words and lack of accountability after I brought it to her attention was disrespectful. When I was told that she was in leadership I was extremely disappointed as I thought there's no way someone with that position in the company would speak to a customer that way. Especially an employee who is supposed to be in SALES! I then asked for a manager or someone who could assist me above her and she never responded, (I thought I had been hung up on), only to abruptly put me on hold and send me to the NYC Showroom Manager, Liz, who was extremely polite and kind - the absolute opposite of what I had just experienced. I have ordered from your company in the past for events and didn't have an issue but if this is the way your Head of Sales conducts business with customers I would really rather take my business elsewhere. I will not be spoken down to or treated like trash when I just ordered from your company and did nothing but ask a simple question. I would appreciate a reply on this situation and an apology from Diann herself since she is someone in a position of authority within your company. If she didn't mean it the way that it sounded, there are many ways to say that versus the way she handled it. I sincerely appreciate Liz and her professionalism and efforts to assist me, unfortunately, Diann has put a sour taste in my mouth for your entire company. I firmly feel that "attitude reflects leadership" and thankfully Liz had a pleasant attitude despite the unpleasant experience I had with her superior Diann.
08.2021Tracy
Great selection, great prices, great customer service!!! I will be a customer for life!
08.2020