cell phone store
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Verizon in Londonderry (68b Nashua Road Rt 102 &, Orchard View Dr B, NH 03053)
About:
Telecommunications store offering cell phones, wireless plans, accessories & more.
Verizon is located in Londonderry (New Hampshire state) on the street of 68b Nashua Road Rt 102 &, Orchard View Dr B. If you want to ask about something we recommend contacting this place by phone. The Phone number is +18008801077. You can get more information from their website: https://www.verizon.com/stores/details/new-hampshire/londonderry/londonderry-328856/?INTCMP=INT-LOS-NON-EN-MAKEAPPT-06212015-1LOS1-RE. The coordinates that you can use in navigation applications to get to find Verizon quickly are 42.861745, -71.352883. Scroll down to find out opening hours, reviews and other important information about Verizon.
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Available amenities
Payments
- Cheques
- Debit cards
- NFC mobile payments
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- Kerbside pickup
- Delivery
- In-store pickup
- In-store shopping
- Delivery same day
Jim
Wasn't too busy. Phone was acting up. Couldn't be fixed. Getting a replacement phone sent to me. Very helpful. They tried everything to fix it.
08.2022Jim
Wasn't too busy. Phone was acting up. Couldn't be fixed. Getting a replacement phone sent to me. Very helpful. They tried everything to fix it.
08.2022Jim
Wasn't too busy. Phone was acting up. Couldn't be fixed. Getting a replacement phone sent to me. Very helpful. They tried everything to fix it.
08.2022Jim
Wasn't too busy. Phone was acting up. Couldn't be fixed. Getting a replacement phone sent to me. Very helpful. They tried everything to fix it.
08.2022robynbrunet
Transferred 4 lines from ATT. Had some questions about my bill and the women that greeted us just wanted to get us out the door and told me to call customer service. Awful service!
07.2022robynbrunet
Transferred 4 lines from ATT. Had some questions about my bill and the women that greeted us just wanted to get us out the door and told me to call customer service. Awful service!
07.2022robynbrunet
Transferred 4 lines from ATT. Had some questions about my bill and the women that greeted us just wanted to get us out the door and told me to call customer service. Awful service!
07.2022robynbrunet
Transferred 4 lines from ATT. Had some questions about my bill and the women that greeted us just wanted to get us out the door and told me to call customer service. Awful service!
07.2022Brie
I sent my husband in yesterday to return the new iPhone I got delivered last week. It was too big for my accessories and I needed to exchange. The man that helped my husband was accusing him of using the phone, had to check for a water mark on my sim because the “iPhone was very used.” It hadn’t been taken out of the box never mind used. My husband then explained that I own a business and I couldn’t go without service on my old phone because I was I work. Wouldn’t you know, Mr miserable didn’t listen and disconnected my line. Sat on hold with Verizon customer support for 3 hours on a Friday night. The employee helping us in Londonderry was huffing and puffing, 0% helpful. 100% miserable. If you don’t want to work then don’t. Ended up getting a $200 account credit after customer support looked at what your employee did to my account. Would of called to complain vs an online review but you don’t answer the phone either.
06.2022anthony
Disgusted on how we were treated several times upon entering the Londonderry NH store. If there was an option to give zero stars that would be my choice. Management stands with a pad to make appointments and provide the "you will need to wait an hour to be helped" rather than help a customer. You are in Customer service and a so called manger! Time to act like it and loose the privileged attitude, roll up your sleeves and do something. My kids have better personal skills and they are under 13. Seriously this is the service that makes us want to change phone providers.
06.2022K
Went in looking for a new phone for me and my dad. We asked an employee several questions about the products however he always responded with "I dont know." He said "I dont have a huge understanding of these devices". Now, if he was a customer, that statement would be reasonable, however this is a Verizon employee, so its kind of his job to know the difference between different phones and explain them to us who are just as clueless. He seemed more concerned about getting us to just pick a phone. We also asked if a certain phone came in a different color, when he said no, we asked if there is another Verizon store that had it in that color. He said "I don't know." (Which isnt a helpful answer) We asked if we could get someone to let us know when the next order of phones came in and he said "I won't be here. I work part time at the store in Manchester, I dont think they have it either." The guy didn't seem to know what he was doing, and his answers werent helpful in the slightest. Very dissapointed, so were gonna order online.
06.2022Brie
I sent my husband in yesterday to return the new iPhone I got delivered last week. It was too big for my accessories and I needed to exchange. The man that helped my husband was accusing him of using the phone, had to check for a water mark on my sim because the “iPhone was very used.” It hadn’t been taken out of the box never mind used. My husband then explained that I own a business and I couldn’t go without service on my old phone because I was I work. Wouldn’t you know, Mr miserable didn’t listen and disconnected my line. Sat on hold with Verizon customer support for 3 hours on a Friday night. The employee helping us in Londonderry was huffing and puffing, 0% helpful. 100% miserable. If you don’t want to work then don’t. Ended up getting a $200 account credit after customer support looked at what your employee did to my account. Would of called to complain vs an online review but you don’t answer the phone either.
06.2022anthony
Disgusted on how we were treated several times upon entering the Londonderry NH store. If there was an option to give zero stars that would be my choice. Management stands with a pad to make appointments and provide the "you will need to wait an hour to be helped" rather than help a customer. You are in Customer service and a so called manger! Time to act like it and loose the privileged attitude, roll up your sleeves and do something. My kids have better personal skills and they are under 13. Seriously this is the service that makes us want to change phone providers.
06.2022K
Went in looking for a new phone for me and my dad. We asked an employee several questions about the products however he always responded with "I dont know." He said "I dont have a huge understanding of these devices". Now, if he was a customer, that statement would be reasonable, however this is a Verizon employee, so its kind of his job to know the difference between different phones and explain them to us who are just as clueless. He seemed more concerned about getting us to just pick a phone. We also asked if a certain phone came in a different color, when he said no, we asked if there is another Verizon store that had it in that color. He said "I don't know." (Which isnt a helpful answer) We asked if we could get someone to let us know when the next order of phones came in and he said "I won't be here. I work part time at the store in Manchester, I dont think they have it either." The guy didn't seem to know what he was doing, and his answers werent helpful in the slightest. Very dissapointed, so were gonna order online.
06.2022Brie
I sent my husband in yesterday to return the new iPhone I got delivered last week. It was too big for my accessories and I needed to exchange. The man that helped my husband was accusing him of using the phone, had to check for a water mark on my sim because the “iPhone was very used.” It hadn’t been taken out of the box never mind used. My husband then explained that I own a business and I couldn’t go without service on my old phone because I was I work. Wouldn’t you know, Mr miserable didn’t listen and disconnected my line. Sat on hold with Verizon customer support for 3 hours on a Friday night. The employee helping us in Londonderry was huffing and puffing, 0% helpful. 100% miserable. If you don’t want to work then don’t. Ended up getting a $200 account credit after customer support looked at what your employee did to my account. Would of called to complain vs an online review but you don’t answer the phone either.
06.2022anthony
Disgusted on how we were treated several times upon entering the Londonderry NH store. If there was an option to give zero stars that would be my choice. Management stands with a pad to make appointments and provide the "you will need to wait an hour to be helped" rather than help a customer. You are in Customer service and a so called manger! Time to act like it and loose the privileged attitude, roll up your sleeves and do something. My kids have better personal skills and they are under 13. Seriously this is the service that makes us want to change phone providers.
06.2022K
Went in looking for a new phone for me and my dad. We asked an employee several questions about the products however he always responded with "I dont know." He said "I dont have a huge understanding of these devices". Now, if he was a customer, that statement would be reasonable, however this is a Verizon employee, so its kind of his job to know the difference between different phones and explain them to us who are just as clueless. He seemed more concerned about getting us to just pick a phone. We also asked if a certain phone came in a different color, when he said no, we asked if there is another Verizon store that had it in that color. He said "I don't know." (Which isnt a helpful answer) We asked if we could get someone to let us know when the next order of phones came in and he said "I won't be here. I work part time at the store in Manchester, I dont think they have it either." The guy didn't seem to know what he was doing, and his answers werent helpful in the slightest. Very dissapointed, so were gonna order online.
06.2022Brie
I sent my husband in yesterday to return the new iPhone I got delivered last week. It was too big for my accessories and I needed to exchange. The man that helped my husband was accusing him of using the phone, had to check for a water mark on my sim because the “iPhone was very used.” It hadn’t been taken out of the box never mind used. My husband then explained that I own a business and I couldn’t go without service on my old phone because I was I work. Wouldn’t you know, Mr miserable didn’t listen and disconnected my line. Sat on hold with Verizon customer support for 3 hours on a Friday night. The employee helping us in Londonderry was huffing and puffing, 0% helpful. 100% miserable. If you don’t want to work then don’t. Ended up getting a $200 account credit after customer support looked at what your employee did to my account. Would of called to complain vs an online review but you don’t answer the phone either.
06.2022anthony
Disgusted on how we were treated several times upon entering the Londonderry NH store. If there was an option to give zero stars that would be my choice. Management stands with a pad to make appointments and provide the "you will need to wait an hour to be helped" rather than help a customer. You are in Customer service and a so called manger! Time to act like it and loose the privileged attitude, roll up your sleeves and do something. My kids have better personal skills and they are under 13. Seriously this is the service that makes us want to change phone providers.
06.2022K
Went in looking for a new phone for me and my dad. We asked an employee several questions about the products however he always responded with "I dont know." He said "I dont have a huge understanding of these devices". Now, if he was a customer, that statement would be reasonable, however this is a Verizon employee, so its kind of his job to know the difference between different phones and explain them to us who are just as clueless. He seemed more concerned about getting us to just pick a phone. We also asked if a certain phone came in a different color, when he said no, we asked if there is another Verizon store that had it in that color. He said "I don't know." (Which isnt a helpful answer) We asked if we could get someone to let us know when the next order of phones came in and he said "I won't be here. I work part time at the store in Manchester, I dont think they have it either." The guy didn't seem to know what he was doing, and his answers werent helpful in the slightest. Very dissapointed, so were gonna order online.
06.2022Brianna
Visited this location to inquire about trading my current phone in and looking into a new iphone. Immediately was yelled at across the store from a woman employee asking what I needed since they close in 30 minutes. Explained I just had a couple of questions then was asked if I was the account manager for my phone line. I was told I couldn’t upgrade if I wasn’t the account manager even through phone, which I have never encountered as a Verizon customer for 12+ years. I asked if something had changed and she said no she has been there for 7 years. Again this is shouting across the store while dealing with another customer. Customer service was a huge thumbs down especially when they are quoting inaccurate information. Would drive out of my way to go do a different location.
05.2022Brianna
Visited this location to inquire about trading my current phone in and looking into a new iphone. Immediately was yelled at across the store from a woman employee asking what I needed since they close in 30 minutes. Explained I just had a couple of questions then was asked if I was the account manager for my phone line. I was told I couldn’t upgrade if I wasn’t the account manager even through phone, which I have never encountered as a Verizon customer for 12+ years. I asked if something had changed and she said no she has been there for 7 years. Again this is shouting across the store while dealing with another customer. Customer service was a huge thumbs down especially when they are quoting inaccurate information. Would drive out of my way to go do a different location.
05.2022Brianna
Visited this location to inquire about trading my current phone in and looking into a new iphone. Immediately was yelled at across the store from a woman employee asking what I needed since they close in 30 minutes. Explained I just had a couple of questions then was asked if I was the account manager for my phone line. I was told I couldn’t upgrade if I wasn’t the account manager even through phone, which I have never encountered as a Verizon customer for 12+ years. I asked if something had changed and she said no she has been there for 7 years. Again this is shouting across the store while dealing with another customer. Customer service was a huge thumbs down especially when they are quoting inaccurate information. Would drive out of my way to go do a different location.
05.2022Brianna
Visited this location to inquire about trading my current phone in and looking into a new iphone. Immediately was yelled at across the store from a woman employee asking what I needed since they close in 30 minutes. Explained I just had a couple of questions then was asked if I was the account manager for my phone line. I was told I couldn’t upgrade if I wasn’t the account manager even through phone, which I have never encountered as a Verizon customer for 12+ years. I asked if something had changed and she said no she has been there for 7 years. Again this is shouting across the store while dealing with another customer. Customer service was a huge thumbs down especially when they are quoting inaccurate information. Would drive out of my way to go do a different location.
05.2022Patricia
Steve and Mike were the absolute best! I have been holding off getting a new phone for several years but finally had to go for it. Mike made my decisions uncomplicated and easy. Steve was able to complete the transaction with ease while having a few laughs. I watched these two deal with other customers while I waited. Mike was supposed to go to lunch an hour after he actually did to make sure his 100 year old customer got the service he needed while Steve was incredibly patient and kind with his customers. They both are awesome and I highly recommend dealing with them if you are going to get a new phone!
04.2022Patricia
Steve and Mike were the absolute best! I have been holding off getting a new phone for several years but finally had to go for it. Mike made my decisions uncomplicated and easy. Steve was able to complete the transaction with ease while having a few laughs. I watched these two deal with other customers while I waited. Mike was supposed to go to lunch an hour after he actually did to make sure his 100 year old customer got the service he needed while Steve was incredibly patient and kind with his customers. They both are awesome and I highly recommend dealing with them if you are going to get a new phone!
04.2022Patricia
Steve and Mike were the absolute best! I have been holding off getting a new phone for several years but finally had to go for it. Mike made my decisions uncomplicated and easy. Steve was able to complete the transaction with ease while having a few laughs. I watched these two deal with other customers while I waited. Mike was supposed to go to lunch an hour after he actually did to make sure his 100 year old customer got the service he needed while Steve was incredibly patient and kind with his customers. They both are awesome and I highly recommend dealing with them if you are going to get a new phone!
04.2022Patricia
Steve and Mike were the absolute best! I have been holding off getting a new phone for several years but finally had to go for it. Mike made my decisions uncomplicated and easy. Steve was able to complete the transaction with ease while having a few laughs. I watched these two deal with other customers while I waited. Mike was supposed to go to lunch an hour after he actually did to make sure his 100 year old customer got the service he needed while Steve was incredibly patient and kind with his customers. They both are awesome and I highly recommend dealing with them if you are going to get a new phone!
04.2022Renee
Rude salesperson. Wanted to ask about buying a new phone, and told me I had to make an appt. There were no other customers in the store and 3 salespeople standing around doing nothing.
01.2022Renee
Rude salesperson. Wanted to ask about buying a new phone, and told me I had to make an appt. There were no other customers in the store and 3 salespeople standing around doing nothing.
01.2022Renee
Rude salesperson. Wanted to ask about buying a new phone, and told me I had to make an appt. There were no other customers in the store and 3 salespeople standing around doing nothing.
01.2022Renee
Rude salesperson. Wanted to ask about buying a new phone, and told me I had to make an appt. There were no other customers in the store and 3 salespeople standing around doing nothing.
01.2022Jennifer
The best Verizon store in all of MA and NH. Knowledgeable staff, easy to get to, plenty of parking, clean, and their team takes all precautionary measures during pandemic. Thanks again Jill for fixing up my Samsung Note! All past and future purchases have been and will continue to be the Londonderry store.
12.2021Jennifer
The best Verizon store in all of MA and NH. Knowledgeable staff, easy to get to, plenty of parking, clean, and their team takes all precautionary measures during pandemic. Thanks again Jill for fixing up my Samsung Note! All past and future purchases have been and will continue to be the Londonderry store.
12.2021Jennifer
The best Verizon store in all of MA and NH. Knowledgeable staff, easy to get to, plenty of parking, clean, and their team takes all precautionary measures during pandemic. Thanks again Jill for fixing up my Samsung Note! All past and future purchases have been and will continue to be the Londonderry store.
12.2021Jennifer
The best Verizon store in all of MA and NH. Knowledgeable staff, easy to get to, plenty of parking, clean, and their team takes all precautionary measures during pandemic. Thanks again Jill for fixing up my Samsung Note! All past and future purchases have been and will continue to be the Londonderry store.
12.2021Brittany
Lengthy post alert! Lost my phone yesterday so of course I was semi-freaking out, because it's 2021 and phones are life, right? So I decided to stop into the Londonderry Verizon right at their opening time today, hoping I would be able to talk through some options with a rep and purchase my new phone and relieve some of the unnecessary but totally necessary stress of not having a phone. Myself and two other customers were welcomed into the store with a "None of you have appointments?" by the woman at the front. She got their information and set them up with the two available reps. She then approached me asking what brought me in today and I explained my situation. She immediately advises me to call the customer care line...with my lost phone. Reminding her that I don't have a phone, she points me in the direction of the display phones, so I made the call, with my face almost resting on the display case with the two inches of slack the security cables have, while other customers are trying to look at surrounding phones...slightly humiliating. I connect with a customer care rep on the phone and he doesn't understand why they can't assist me in the store. That makes two of us! I'm unable to verify my account with him because again, I don't have a phone and he needs to complete the verification process with said phone. So he advises me that the store should be able to assist me. I thank him and we end the call. I then inform the in-store woman that the rep advised me to seek assistance at the store, as he was unable to verify my information over the phone. She tells me that she doesn't have enough reps to help me today so I'll need to place my order on the MyVerizon app, with my nonexistent phone. I told her I did not mind waiting for one of the in-store reps to finish up with their current customer, however long it took, as I was next in line. But nope, that wasn't an option. Again, she stated she did not have enough reps to accommodate me, and there was nothing she could do to help me because I didn't make an appointment, on my LOST phone. Absolutely appalled with the way my situation was handled and the complete lack of compassion for a customer in need.
08.2021Brittany
Lengthy post alert! Lost my phone yesterday so of course I was semi-freaking out, because it's 2021 and phones are life, right? So I decided to stop into the Londonderry Verizon right at their opening time today, hoping I would be able to talk through some options with a rep and purchase my new phone and relieve some of the unnecessary but totally necessary stress of not having a phone. Myself and two other customers were welcomed into the store with a "None of you have appointments?" by the woman at the front. She got their information and set them up with the two available reps. She then approached me asking what brought me in today and I explained my situation. She immediately advises me to call the customer care line...with my lost phone. Reminding her that I don't have a phone, she points me in the direction of the display phones, so I made the call, with my face almost resting on the display case with the two inches of slack the security cables have, while other customers are trying to look at surrounding phones...slightly humiliating. I connect with a customer care rep on the phone and he doesn't understand why they can't assist me in the store. That makes two of us! I'm unable to verify my account with him because again, I don't have a phone and he needs to complete the verification process with said phone. So he advises me that the store should be able to assist me. I thank him and we end the call. I then inform the in-store woman that the rep advised me to seek assistance at the store, as he was unable to verify my information over the phone. She tells me that she doesn't have enough reps to help me today so I'll need to place my order on the MyVerizon app, with my nonexistent phone. I told her I did not mind waiting for one of the in-store reps to finish up with their current customer, however long it took, as I was next in line. But nope, that wasn't an option. Again, she stated she did not have enough reps to accommodate me, and there was nothing she could do to help me because I didn't make an appointment, on my LOST phone. Absolutely appalled with the way my situation was handled and the complete lack of compassion for a customer in need.
08.2021Brittany
Lengthy post alert! Lost my phone yesterday so of course I was semi-freaking out, because it's 2021 and phones are life, right? So I decided to stop into the Londonderry Verizon right at their opening time today, hoping I would be able to talk through some options with a rep and purchase my new phone and relieve some of the unnecessary but totally necessary stress of not having a phone. Myself and two other customers were welcomed into the store with a "None of you have appointments?" by the woman at the front. She got their information and set them up with the two available reps. She then approached me asking what brought me in today and I explained my situation. She immediately advises me to call the customer care line...with my lost phone. Reminding her that I don't have a phone, she points me in the direction of the display phones, so I made the call, with my face almost resting on the display case with the two inches of slack the security cables have, while other customers are trying to look at surrounding phones...slightly humiliating. I connect with a customer care rep on the phone and he doesn't understand why they can't assist me in the store. That makes two of us! I'm unable to verify my account with him because again, I don't have a phone and he needs to complete the verification process with said phone. So he advises me that the store should be able to assist me. I thank him and we end the call. I then inform the in-store woman that the rep advised me to seek assistance at the store, as he was unable to verify my information over the phone. She tells me that she doesn't have enough reps to help me today so I'll need to place my order on the MyVerizon app, with my nonexistent phone. I told her I did not mind waiting for one of the in-store reps to finish up with their current customer, however long it took, as I was next in line. But nope, that wasn't an option. Again, she stated she did not have enough reps to accommodate me, and there was nothing she could do to help me because I didn't make an appointment, on my LOST phone. Absolutely appalled with the way my situation was handled and the complete lack of compassion for a customer in need.
08.2021Brittany
Lengthy post alert! Lost my phone yesterday so of course I was semi-freaking out, because it's 2021 and phones are life, right? So I decided to stop into the Londonderry Verizon right at their opening time today, hoping I would be able to talk through some options with a rep and purchase my new phone and relieve some of the unnecessary but totally necessary stress of not having a phone. Myself and two other customers were welcomed into the store with a "None of you have appointments?" by the woman at the front. She got their information and set them up with the two available reps. She then approached me asking what brought me in today and I explained my situation. She immediately advises me to call the customer care line...with my lost phone. Reminding her that I don't have a phone, she points me in the direction of the display phones, so I made the call, with my face almost resting on the display case with the two inches of slack the security cables have, while other customers are trying to look at surrounding phones...slightly humiliating. I connect with a customer care rep on the phone and he doesn't understand why they can't assist me in the store. That makes two of us! I'm unable to verify my account with him because again, I don't have a phone and he needs to complete the verification process with said phone. So he advises me that the store should be able to assist me. I thank him and we end the call. I then inform the in-store woman that the rep advised me to seek assistance at the store, as he was unable to verify my information over the phone. She tells me that she doesn't have enough reps to help me today so I'll need to place my order on the MyVerizon app, with my nonexistent phone. I told her I did not mind waiting for one of the in-store reps to finish up with their current customer, however long it took, as I was next in line. But nope, that wasn't an option. Again, she stated she did not have enough reps to accommodate me, and there was nothing she could do to help me because I didn't make an appointment, on my LOST phone. Absolutely appalled with the way my situation was handled and the complete lack of compassion for a customer in need.
08.2021