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Verizon Authorized Retailer - GoWireless in Rio Rancho (761 Unser Blvd SE, NM 87124)
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Victra is the largest Verizon Authorized Retailer. We strive to create the best possible experience for our guests. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Verizon Authorized Retailer - GoWireless is located in Rio Rancho (New Mexico state) on the street of 761 Unser Blvd SE. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1505-994-3100. You can get more information from their website: https://victra.com/stores/nm-rio-rancho-unser?y_source=1_MzIyODM5Mi03MTUtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D. The coordinates that you can use in navigation applications to get to find Verizon Authorized Retailer - GoWireless quickly are 35.244468, -106.698617. Scroll down to find out opening hours, reviews and other important information about Verizon Authorized Retailer - GoWireless.
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Available amenities
Crowd
- LGBTQ+ friendly
Payments
- Debit cards
- NFC mobile payments
Planning
- Quick visit
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- Kerbside pickup
- In-store pickup
- In-store shopping
Unavailable amenities
Service options
- Delivery
Categories
Tags
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C
I got my new SIM card and Noah made sure everything was working properly. The staff patiently answered all my questions.
10.2022Stephanie
Taylor was extremely helpful. There was an older couple before me and he was helpful in explaining to them their new phone and answering all their questions. He was very helpful with me as well.
08.2022alley
hi Sam I’m so happy with my experience at this store. The staff was so knowledgeable and efficient. They made this entire process so easy and I am so happy that I went to them. Sam, the manager, answered all of my questions and made sure that everything was handled before I left .
11.2021Dirk
Do not use ANY GoWireless stores. We have been to this store and others and they are not in the least bit concerned about helping you. All they want to do is sell you a phone. Latest mistake we made was this. On Sunday November 29th we went to the store on NM 528 in Rio Rancho with our iPhone 6 which had a bad battery. We were misinformed and told that the battery could not be replaced and we bought a new iPhone for $609. We found out the next day that the battery could indeed be replaced. I went back to the store to get our old phone back and return the new one. We were told that it had been sent out and could not get it back. Since we were misinformed in the first place I think we may have been lied to about getting our phone back. I asked to speak to the manager of that store (Samuel Hayes) and was told he was busy and would call me later. He has not. Having had problems with go wireless in the past, If I had known when we bought the phone that the store which was previously a Verizon corporate store was now a go wireless I would not have gone there.
11.2021Linda
I had had troubles for at least six months on and off not receiving incoming calls on a regular basis. It may have taken an hour but my technician Cisco, did not give up until everything was working again. He never lost his patience and broke everything down in layman terms so I could follow the many steps necessary to a remedy. For all the wonderful things I could say about this gentleman, the most heartwarming thing he did was to listen to me tell him of my hearing impairment and from that moment on he never spoke to me unless he was sure I was looking at him to lip read. I’m so grateful. THANKS. It turns out the complex problem was neither a Verizon or Apple issue but a deep, hard to find issue on my particular phone that his perseverance overcame. Cisco you are a wonderful asset of the Version Corporation.
11.2020Brandeis
Sam and Valentino were absolutely amazing. Customer service is not what it used to be and they have completely restored my faith that there are those who go above and beyond to make sure you are taken care of and happy. Verizon is lucky to employ two amazing professionals. I will never go anywhere else.
11.2019Michael
I have NEVER been treated like this in a Verizon store! Big congrats to Verizon for hiring people like Sam, Richard, and Cisco! These three exceptional young men do an outstanding job, making the customer feel welcome, important, and not feel pressured! I have taken my phone in from little problems and set ups to big problems with my phone, and EVERY TIME they have made me feel important, reassuring that my questions are not stupid, and that yes, they are more than qualified to address the problems. In a time where people are impersonal, and not willing to do their job, it is so refreshing to do business with these three extraordinary men!
11.2019Michael
I came into the store with a lot of questions and some displeasure with my verizon service. Sam, the salesman changed my whole mindset. He spent a long period of time with us, answered every question, and fixed my account to be specific to my needs. Every organization should have someone like him leading there company. I have a renewed faith in verizon. Once again, I came to Verizon with some disappointment in mind. When I entered the store I was greeted by all personnel which was refreshing. I had previous communications with the manager Sam. Because of my first experience I went to him again. I was really questioning keeping my service with verizon but Sam changed that mindset within ten minutes of being in the store. I appreciate his service and professionalism. I left the store satisfied and which was not the case when I first got there. Thank you very much.
11.2019Mel
I paid $40 for a phone case & $40 for a glass screen, the glass case barely fits on my note 8 and broke within the first day. After calling and telling them, they told me that they aren't allowed to exchange it for a new one. So I literally paid $40 to use a glass screen for not even 6 hours. UPDATE: After taking this matter to the manager, she then tried to tell me that they don't normally exchange on any of the products but she will this one time. About two days later I have a chip in the glass screen. UPDATE: Right after I posted this I received a call from the Director of Sales and he did a great job at handling my situation. He had a very nice lady meet me down at the store I purchased from and gave me a return and a new glass screen.
11.2018Laura
I just switched over from T-Mobile to Verizon and Josh made it a wonderful experience. He was friendly, helpful and knowledgeable. He did everything he could to help us and make sure we understood our plan and the best options for our phones. Josh gave excellent customer service.
11.2017