cell phone store
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AT&T Store in Canandaigua (4237 Recreation Dr, NY 14424)
About:
Retailer providing wireless plans & a range of phones, devices & accessories.
AT&T Store is located in Canandaigua (New York state) on the street of 4237 Recreation Dr. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1585-396-0700. You can get more information from their website: https://www.att.com/stores/new-york/canandaigua/40870?source=E-g2s10000000000X&wtExtndSource=stores. The coordinates that you can use in navigation applications to get to find AT&T Store quickly are 42.873839, -77.241763. Scroll down to find out opening hours, reviews and other important information about AT&T Store.
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Available amenities
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- Kerbside pickup
- In-store pickup
- In-store shopping
Unavailable amenities
Service options
- Delivery
Heather
I walked in to my local AT&T store in Canandaigua NY really upset. I had been on 3 separate chats with support and all 3 ended when the “agent left the chat” before my issue was fixed. I had started with service and a small issue. By the time the last support agent “left chat”, I had no service at all and I still had my other issues that I called about originally. So when I walked into the store and Josephine sat me down immediately, I was hopeful. Josephine was able to fix all of my issues, give me hservice AND she talked me into upgrading my phone AND buying 3 pop sockets! YAY JOSEPHINE!!! The 4 stars are for Josephine.
08.2022Jeremy
Set up 3 lines each were messed up and billed incorrectly. I would suggest making the trip to Eastview as the team at east view fixed all of this stores mistakes was very helpful and knowledgeable.
08.2022Always_
Very unprofessional district manager! He’s very disrespectful to his employees. He belittles people and talks to them like they are just garbage. I wouldn’t recommend them to anyone.
08.2022Felicia
Paid $32.25 as like a down payment on the Samsung Watch 4. I misunderstood the terms and conditions so I returned it the very next day. The guy was nice and waved the restocking fee but only returned $22.75 instead of the full $32.25. Thankful he waved the $55 restocking fee but why was I shorted $9.50?
07.2022Nita
Came in with a smashed phone. None of my data was backed such as pictures, contacts, notes, etc. and the screen was black but sometimes would flicker on. Juan, Josie, Zach, and the regional manager there on 5/28/22 were the best! Their customer service was unmatched. They put their minds together and did everything in their power to save my data and set me up with an affordable plan. They were transparent, helpful, and incredibly patient. Thank you guys so much!
06.2022Samuel
Went in yesterday to look for a charger, was met by very rude staff who were incredibly judgemental. I was treated as if I was an annoyance to their day even though there was absolutely no customers in the building. They did not offer any help or suggestions. And I left promptly.
05.2022Rita
We had so many conflicting stories about what we were eligible for and what our plan would actually cost, we were so confused. Also be aware of the fact that their sign says any Samsung phone is eligible for trade in, in fact they are not. In spite of the sign and the lack of fine print saying differently.
04.2022Alexis
Josephine was exceptional! She was patient, helpful, kind and caring with all our questions and concerns! She made switching providers easy and quick! She never made us feel ignored or disregarded. She allowed my son to relax on the couch watch some cartoons and provided him with a snack of distraction. Something that would have taken another provider forever because they would have expected us to just know what to do. She did with us step by step. Overall I encourage everyone to go to AT&T in Canandaigua next to Applebees. Josephine is awesome.
03.2022Tracy
I came in last week to purchase a Galaxy Active 2 watch, and although they did not have one in stock, Roger assisted me in ordering one! I went back and forth a few times with which size/color I wanted, and he was VERY patient and accommodating. He was very knowledgeable and friendly, and always had a smile on his face! Thank you, Roger, for making my AT&T experience a positive one!!!!
09.2021Justin
The store was well set up for COVID preparedness, and Jess, who helped us pick out and set up a new phone, was friendly, knowledgeable and super helpful. She even went out of her way to save us money on our plan. Ditch Verizon and see these folks
09.2021