cosmetics store
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SEPHORA inside JCPenney in Middletown (1 N Galleria Dr, NY 10941)
About:
Retail chain with a selection of upmarket makeup, perfumes, beauty & skincare products.
SEPHORA inside JCPenney is located in Middletown (New York state) on the street of 1 N Galleria Dr. If you want to ask about something we recommend contacting this place by phone. The Phone number is +18456924700. You can get more information from their website: https://www.sephora.com/happening/stores/middletown-jcpenney-at-crystal-run-galleria?utm_source=gmb&utm_medium=Yext. The coordinates that you can use in navigation applications to get to find SEPHORA inside JCPenney quickly are 41.453551, -74.368255. Scroll down to find out opening hours, reviews and other important information about SEPHORA inside JCPenney.
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- Debit cards
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- Quick visit
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- Kerbside pickup
- In-store pickup
- In-store shopping
Unavailable amenities
Service options
- Delivery
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Wow, years later it still hasn’t changed. This location is so poorly ran with terrible customer service. The people who work there can careless about customer service. I have hopes that the new Sephora by Ulta is better because this store is clearly sinking to the ground. If the women who worked there wouldn’t give and attitude like you’re bothering their life when you have a product question and would be happy to speak to customers, this store would make it far.
08.2021Cynthia
Staff is extremely rude! You can't touch anything or even look at it. Staff just passes you off and can't actually help at all. Worst sephora I have ever been too. Walked out and took my business to ulta!
08.2021Anna
There's this super cute girl named Becca, I believe. She's super attentive and listens to your needs. She goes out of her way to find what you're looking for and makes the experience so much more pleasant. No one really likes to go back and forth to find their exact shade of what they want. But Becca makes it fun and is extremely helpful and super sweet. Thank you!
08.2021ashley
Don't come here expecting customer service. Definetely don't get your makeup done here, either. I now only come here if I have to return something, which I try to avoid because it's so horrible at this location. They act like it's a burden. I have never been to such a Sephora where the employees are the most unhappy, non passionate, unprofessional people I have ever seen. They never want to help anyone or greet walk-ins. When you ask a question, they get annoyed and respond with attitude and you can just tell they don't want to help. Why? Sephora, please do better and stop hiring just anyone! The females there don't even know how to put makeup on themselves let alone barely know anything about the product! I won't even classify them as women because they don't even have class. One of the employees was eating chips at the cash register and didn't even have the decency to help the handful of customers that were in store. This location seriously needs better people.
08.2019Sahbena
They have poor customer service too busy worrying about talking and gossiping. They need propped training I spent about $120 on three items out of the two I cannot return. I purchased tenth beauty and tried on the shades and they told me because I was going to Miami and I was going to get a little dark to be safe with the shade as a just in case. Sadly I’m STILL the same skin tone. Because it’s two weeks over 60 days they were willing not to help. It’s not worth going to that store better off going to an ACTUAL Sephora than that location. Worst location EVER!!!! I give it NO STARS
08.2019Mia
Never has anything in stock. Not a good selection for my skin tone which is just like normal light-medium . Anytime I want to go get a palette they are out. I was told once to come back tomorrow and they would have the naked palette in stock, drive back the next day and stilllll didn’t have it. Don’t tell me it will be here tomorrow if it won’t. Be honest and don’t make me waste my time.
08.2018Kayla
Let me start with the positive, the sales associates are always so helpful and after witnessing how I saw the manager treat them I am amazed how they are able to keep a smile on their faces. I was in the store Monday March 27 in the afternoon and the manager (I believe her name is Sharon, she has blonde hair and is very tall) was yelling at an employee in front of myself and every other customer that was in the store at the time. I felt so bad for the pretty young Asian girl (I don't know her name but I do know her Grandma is sick, as this was something she was responding with while being verbally abused by her manager). While in the store I heard the manager yell at her for at least 25 minutes. Not only was I mortified for the poor girl being yelled at but also the fact that her business was being broadcasted to an entire store of strangers. She was screamed at for taking off a day to visit her Grandmother who is dying in the hospital and then I over heard that she was sent home from work on Sunday because she was throwing up.After the manager was done ripping the poor girl to pieces she asked her if she had anything to say for herself. She responded with the fact that she didn't ask to leave when she was sick that she was sent home by the manager working because she was throwing up and the manager didn't want to risk her getting anyone sick. Personally, I am THANKFUL she was sent home I wouldn't want someone sick doing my makeup and being that close to me if they are throwing up. I ended up leaving because I needed help and was intimidated and distraught after listening to what this woman had done to her employee. I typically wouldn't write something like this but I feel it is something that needs to be mentioned. I shop in the store quite often and this is NOT the first time I have over heard her degrading her employees but this was by far the worst. I think you all need to be aware of the type of person you have running your store as from what I have seen in my many times shopping that she does not treat her employees well. The poor girls there are probably too scared to even say anything so I hope my voice is heard for them and that something is done!!
08.2017Antanita
This is the LAST straw with this Sephora! I AM NEVER GOING TO SHOP HERE EVER AGAIN!!! The customer service at this particular branch is deplorable! I just called to check on the availability of a product that unfortunately Ulta does not carry, and received the BIGGEST attitude from the employee who took the call. Of course they did not have the what I was looking for, but as I was thanking her for checking for me she just hung up the phone on me right in the middle of my sentence! This is NOT the first BAD experience I've had at this store with these girls, and their attitudes either. The only time any employee bothers approaching me is when I'm doing "something wrong", like opening a non sealed box containing a product before purchasing it just to be certain that whatever is in that box is indeed what I am bringing home. I've purchased items before from there, and when I opened them when I returned home they were either the wrong item completely, the wrong color, or were used. Then they would have the nerve to give me an attitude when I brought the products back, and on a few occasions declined the return because of why I was bringing them back! They generally will come up to me, and in one particular instance about a few years ago, a very manly looking woman actually yelled at me, as if I was stealing from them, "What are you doing?", than proceed scolding me like a child by saying, "You can't just open a product! That is why we have testers here!" (Which there hardly ever are). This incident stopped me from going there for a while, but when I returned the attitudes of the employees remained the same. They are also very stingy with their samples too. So much so, that the one time this one girl actually snapped at me because after she gave me a sample of something another employee had asked me if I wanted another sample, and I said yes. Instead of saying, "Oh I'm so sorry sweetie, but we are not allowed to give 2 samples of the same product at a time.", she turned to me, and said, "I just gave you a sample of that! You can't have another one!", than rolled her eyes to her coworker as if I were trying to get over on them, and said, "She can't have another one! I just gave her one!". Slowly I started bringing my business to Ulta who has just about everything Sephora has, and even more! There I receive a friendly "Hello!" every time I walk through their doors, am constantly asked if I need help, and actually treated like a human being. My advice to anyone looking for higher end makeups or skincare products from personal experience is to either go to Ulta, or drive one hour down to the Sephora in Rockland County at the Nanuet Mall. There is also one located at the Palisades Center. Either that or order online!
08.2016KaSunShyne
Made a purchase today ..was in store maybe 10 minutes and not one of the three floor reps asked to help me or even greeted me. One floor rep was so busy putting on her eyebrows in the mirror clearly to busy to help any customers. Another rep was so busy cleaning a piece of jewelry that belonged to the cashiers boyfriend..a full conversation was had while I was checking out. The register person didn't ask how my experience was she just quickly rang me up without giving any eye contact. I haven't experienced this amount of poor service in awhile especially at Sepora. I intend on making a formal complaint about my experience.
08.2016Emily
My mother and I went to this Sephora today to buy a few new beauty supplies. I've never had a problem with any other Sephora; however, our experience today has changed our view of JCP and Sephora and makes us never want to come back. When we got up to the counter, we were immediately greeted with an extremely unpleasant cashier, Dana. I have never been so offended in my life at her attitude and outright rudeness. She gave my mother the total, my mother swiped her card, and out of confusion asked "oh, did I swipe it correctly?". Dana nastily responded, "How about you give it a minute, okay?". When my mother asked her if she had done something to deserve the awful attitude that was being directed at her, Dana simply continued to degrade her with her nasty looks and attitude. I had to walk away out of anger just from looking at my mother's hurt facial expression. My mother was devastated about the experience, which makes me never want to return to a JCP/Sephora if they allow their employees to treat their customers that way for absolutely no reason. Disgusting. So if you happen to pop into Sephora, feel free to give "Dana" the biggest attitude you can for me and my mother :) Or just avoid this Sephora at all costs for your own sanity!!!
08.2015