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The Original Mattress Factory in Auburn (8426 E Washington St, OH 44023)
About:
The Original Mattress Factory offers high-quality mattresses at a factory-direct price. Our mattresses and box springs are hand build at our local factory and sold directly to you in our own stores. That means you can get a better mattress at a better price compared to mainstream mattress brands. And we provide a no-pressure mattress shopping experience. We offer two-sided, flippable mattresses made with the highest-quality materials. Our mattresses pair with our real, flexing box springs that act as a shock absorber for the mattress, improving long-term comfort and durability. We also offer custom mattresses in unique sizes for RVs, campers, boats, antique beds, and more. The Original Mattress Factory an employee-owned company.
The Original Mattress Factory is located in Auburn (Ohio state) on the street of 8426 E Washington St. If you want to ask about something we recommend contacting this place by phone. The Phone number is +14405435392. You can get more information from their website: http://www.originalmattress.com/. The coordinates that you can use in navigation applications to get to find The Original Mattress Factory quickly are 41.413698, -81.340930. Scroll down to find out opening hours, reviews and other important information about The Original Mattress Factory.
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Available amenities
Payments
- Debit cards
Offerings
- Assembly service
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- Delivery
- In-store pickup
- In-store shopping
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Amber
The mattresses are made in Cleveland. The salesman was helpful without being aggressive. He let us ask questions and talk things out with each other. This mattress is for our son, but we have had our mattress for a decade and feel that it's a good quality product.
12.2021Dan
Here's what you need to know about the original mattress factory, they are exactly as advertised. I remember 20 years ago the founder of the company on TV advertising that they offer comparable mattresses to the national brands for hundreds of dollars less. It's true. But the one really great thing about doing business with them is their comfort guarantee. If any time in 12 months you are not happy with the firmness or comfort of your mattress, you can trade it in and get a brand new one more to your liking for a nominal fee. Go talk to Rich at the East Washington store, they're good people that sell a good product. You'll be glad you went there.
08.2021Joe
As I sit here and wait for my second purchased mattress within 90 days from the original mattress factory. I decided to use social media to voice my frustration and concerns. I will also be forwarding this email to The Original mattress factor corporate office and the state attorney generals office. I purchased a mattress in the end of July. I noticed extensive sagging within a month. I called the store I purchased it from and voiced my concerns. I told them there was a problem and what the problem was. I also noted that I was replacing the same mattress that is know in my spare bedroom. The mattress checker called and said they were extremely busy do to “covid” and he would get back to me in a couple of weeks. I called back after 2 months and said can you have the gentleman call me about my mattress. He finally called and set an appointment. This gentleman was a nice and knowledgeable guy. He immediately pointed out that my box spring was not sufficiently supporting my mattress. He pointed out the bow in the center structure. He than said that he has never seen a support system that I had. This gentleman said he had 25 years in the industry working for the Original mattress factory. It was odd that he has never seen a metal bunky board? He went on to measure my mattress and stated that it was only sagging just over ¾” and didn’t meet their guidelines for defective. He never conducted any tests on the box spring. We moved the mattress into a different room and laid it on a flat hard surface. Again, it was within the specifications? So I asked him wat he would do in his professional opinion. He said remove all of the support and lay the box spring and mattress directly on the floor. He said he would file his report with the company and left. We spoke about the 365 guaranty when he was here. So I tried his suggestion for a couple of nights. It was worse. I immediately went back to the store. I voiced my concerns to the store owner. The store owner seemed concerned and discounted the new box spring as a set price instead of regular price. He was nice as well. I upgraded my mattress, purchased a new box spring and a bed frame. He told me I should send an email to corporate. I might be new to business, but isn’t that what I was doing when corporate sends out a technician to tell you nothing is wrong with there mattress and you return to the store and repurchase a mattress that is only 90 days old? Seems a little one sided. I repurchased a mattress from the Original Mattress Factory because it was the least expansive option. I would have thought that they would have given me free delivery or a free box spring or something for being a return customer and having an issue with the prior mattress. I understand that I used the 365 day guaranty and needed to pay for the upgrade. The part that bothers me is I have no recourse and no one that holds them accountable. Both the mattress and box spring will be removed from my house by the company and other than my word no evidence that a problem ever existed. Joe Costanzo
08.2021Todd
So we just went and purchased our new king size mattress last night.. this is our 2nd mattress. our 1st one only lasted 20years. Original Mattress Factory makes high quality products at fair prices, all our kids have these mattresses as well.. Made in Ohio. great products
08.2020Kim
We wanted a double sided mattress and the store in Bainbridge was the only place I could find one. There were three mattresses that met our requirements (with good support and pillow tops on both sides) and after trying each of them, we made our choice. They were delivered on time with a call the night before and again when they were on their way. They bagged and removed the old set and gave me time to vacuum under it before putting the new set in. From start to finish we were extremely happy! The mattress is perfect! We will be recommending this business to all our friends!
08.2020Mark
I have bought every mattress I own from the OMF, quality is the best around and their employees are experts in mattress construction.
08.2020Sharon
I was looking for a Full size mattress, and box spring combo, and Rich in the Chagrin Falls store was terrific, in helping me choose. I ordered our mattress on a Sunday, and it was delivered on Tuesday!. Great Service! We'll be back soon.
08.2019Carol
I was in between moves & slept on the bed I bought at my mom's house for 3 months...top of the line Regency series...great bed...the sales person or warehouse did screw up...i had to drive an hour to my new home to get delivery...supposed to be there at 7:30 in the morning. Anyway, they were delivering my bed to my mom's address instead of my new address...I had believed it was very clear as to where the bed was to be delivered. So my morning was wasted...delivery had to be another day...sounds like a small thing except that I have cataracts & am not supposed to drive in the dark but did it anyways to get the delivery...They have offered me apologies...they could have taken off the cost of the delivery. I need another bed but feel I will have to look elsewhere because I am still steaming...this was POOR customer service...
08.2019Lawrence
This our second Origobal Mattress. Quality still ex ellent. Salesman well versed and helpful. Delivery was on time but not friendly. Overall, we are very happy.
08.2019Chris
I love coming here. Rich is fantastic, ultra helpful and they just make a great mattress for the price. We've been a big fan of OMF for over 12yrs and in the last 3, Rich has helped us out immensely. An added bonus, Geauga Co taxes are less than other locations means it's slightly cheaper here, too! Head out to Chagrin. It's worth your time.
08.2017