cell phone store
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T-Mobile in Jersey Village (17408 Northwest Fwy, TX 77040)
About:
Wireless provider offering cell phones, data plans, Internet devices & accessories.
T-Mobile is located in Jersey Village (Texas state) on the street of 17408 Northwest Fwy. If you want to ask about something we recommend contacting this place by phone. The Phone number is +17138568352. You can get more information from their website: https://www.t-mobile.com/stores/bd/t-mobile-houston-tx-77040-2342?utm_source=google&utm_medium=lastmile&utm_campaign=2342. The coordinates that you can use in navigation applications to get to find T-Mobile quickly are 29.890461, -95.582027. Scroll down to find out opening hours, reviews and other important information about T-Mobile.
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Available amenities
Crowd
- LGBTQ+ friendly
- Transgender safe space
Payments
- Debit cards
Accessibility
- Wheelchair-accessible entrance
Service options
- In-store shopping
Unavailable amenities
Accessibility
- Wheelchair-accessible car park
Service options
- Delivery
Lori
Every time we come to this location we always walk out satisfied! I appreciate how knowledgeable they all are. Be patient with them & you will be helped very professionally!!
08.2022Apostle
This was in recent memory one of the worst retail experiences I’ve had. It started out with me communicating with the staff I only had an hour for my lunch to make the purchase of my Google Pixel 6 PRO product. I was told the safe had been activated to open ten minutes after I arrived at the store. In that time, they harassed me to buy watches, tablets and additional lines. I knew what I wanted when I arrived and I wanted the Google Pixel 6 PRO. The Manager (a short black woman with dreads) was the main perpetrator, with maximizing the ten minute wait for the safe to open to up sale me. I was going to purchase a JBL Bluetooth headset, but had changed my mind. The Sales Person (a Hispanic female) seemed devastated I had rescinded my decision. Lastly, I was promised by the Manager since I had been inconvenienced as the product I was not on site, the overnight shipping fee would be waived and I would receive my product at my place of work on 06-24-2022. When reaching out to the Customer Service Number at 611, I was sad to find out that I was not going to get my Google Pixel 6 PRO the next day, but rather the Manager knowingly lied to having reserved the shipping for two day transit. This was a very unbearable and uncomfortable Retail experience. If these are T-Mobile’s unspoken sales tactics, I will consider taking my business elsewhere. It’s enough I paid the full price for the device without having to choose an installment plan. Now to learn I will not get to enjoy it until after Monday 06-26-2022. This is unacceptable.
07.2022Maria
Customer service is awesome!!! Marcos was able to help me update my PIN number!! Definitely recommend it
06.2022Josh
I have been a T-Mobile customer for many years. This is by far the worst store. This is a third party store. Be prepared for them to lie to you. Then take photos of you card and not give you a receipt. Cancelled an order had to cancel my card. Manager name was Darryl. Claims he couldn't print or email a receipt yet the transaction went through my bank account. Absolutely worse store. I would expect better from T-Mobile
05.2022Joe
Absolutely disappointed in T MOBIL Your service should automatically ring up all purchases under our account. Almost No one saves the receipt. And yet the manager AGAIN rings me up without my account. Just STUPID!. One would think she sees my dilema and would do what she could to prevent this from happening again. This process and customer service ABSOLUTELY SUCKS!
11.2021Lady
Went in to exchange my new device within the 14 days of the Sprint exchange policy. Was told that if I exchanged my new device, after already mailing in the return-kit on my old one, I would not get the trade credit deal on the exchanged phone, as per the agreement I signed. I've been a sprint customer for a long time, and I am pretty familiar with the exchange policy. As it didn't sound accurate to me, I called customer service and they confirmed that was not true. As long as you exchange the new phone within the 14 day policy, your trade-in credit will still apply. I was able to trade up my 12 Pro to a 12 Pro Max over the phone with no problem. I'd advise you call in to customer service for a 2nd opinion if visiting in-store. It would've been nice if the store reps would've done that themselves, instead of giving me false information.
09.2021M
Amazing people, help in any way they can. They go above and beyond we live far but would definitely recommend them. Great job guys keep up the great work.
09.2021Diana
Fast service when I went to return my daughter's old phone because of an upgrade. The parking is terrible in this parking lot, but the employees were nice.
09.2020Lorenzo
The staff at this T Mobile were very helpful. This was my first experience at this t mobile as I recently moved. Gabriel and Gloria were eager to answer any questions I had. Their answers felt genuine. I have had less than pleasant experiences with other T Mobile locations but this one provided me with the smoothest visit yet.
09.2020S
The representative who helped me was extremely polite and was well informed.He suggested to me on alternate ways of saving money and told me in detail about the current promotions and offers. Overall a very pleasant experience and a great team work.The store manager was very helpful and pitched in whenever I needed more in depth information.
09.2017