cell phone store
Closed Now
Metro by T-Mobile in Sherman (738 US-82, TX 75090)
About:
Wireless provider supplying phones, tablets & accessories, plus cell phone & device data plans.
Metro by T-Mobile is located in Sherman (Texas state) on the street of 738 US-82. If you want to ask about something we recommend contacting this place by phone. The Phone number is +19037712264. You can get more information from their website: https://www.metrobyt-mobile.com/storelocator?utm_source=google&utm_medium=lastmile&utm_campaign=10223409. The coordinates that you can use in navigation applications to get to find Metro by T-Mobile quickly are 33.669154, -96.608300. Scroll down to find out opening hours, reviews and other important information about Metro by T-Mobile.
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Available amenities
Crowd
- LGBTQ+ friendly
Payments
- Debit cards
Planning
- Quick visit
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- In-store shopping
Unavailable amenities
Service options
- Delivery
Categories
Tags
FAQ
Are the opening hours of Metro by T-Mobile up to date?
Is the place part of a chain store?
Metro by T-Mobile is my place. Can I manage it?
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Juan
Great staff at this location!Very knowledgeable and helpful!Prime example of what customer service should be
08.2022Juan
Great staff at this location!Very knowledgeable and helpful!Prime example of what customer service should be
08.2022Juan
Great staff at this location!Very knowledgeable and helpful!Prime example of what customer service should be
08.2022Juan
Great staff at this location!Very knowledgeable and helpful!Prime example of what customer service should be
08.2022Juan
Great staff at this location!Very knowledgeable and helpful!Prime example of what customer service should be
08.2022Buddy
Was in the today and seen sign $40 unlimited and free phone if you change providers. 2 employees working and the girl said it would be $125 out the door for free phone which understand your monthly charge . But she says your required to get insurance ,screen protector and activation fee. I felt like they were all about commission cause there signs in windows only said 40 a month unlimited and free phone for new or change of providers
08.2022Buddy
Was in the today and seen sign $40 unlimited and free phone if you change providers. 2 employees working and the girl said it would be $125 out the door for free phone which understand your monthly charge . But she says your required to get insurance ,screen protector and activation fee. I felt like they were all about commission cause there signs in windows only said 40 a month unlimited and free phone for new or change of providers
08.2022Buddy
Was in the today and seen sign $40 unlimited and free phone if you change providers. 2 employees working and the girl said it would be $125 out the door for free phone which understand your monthly charge . But she says your required to get insurance ,screen protector and activation fee. I felt like they were all about commission cause there signs in windows only said 40 a month unlimited and free phone for new or change of providers
08.2022Buddy
Was in the today and seen sign $40 unlimited and free phone if you change providers. 2 employees working and the girl said it would be $125 out the door for free phone which understand your monthly charge . But she says your required to get insurance ,screen protector and activation fee. I felt like they were all about commission cause there signs in windows only said 40 a month unlimited and free phone for new or change of providers
08.2022Buddy
Was in the today and seen sign $40 unlimited and free phone if you change providers. 2 employees working and the girl said it would be $125 out the door for free phone which understand your monthly charge . But she says your required to get insurance ,screen protector and activation fee. I felt like they were all about commission cause there signs in windows only said 40 a month unlimited and free phone for new or change of providers
08.2022Deka
So friendly! The entire staff was so helpful and made our shopping experience stress free.
03.2022Deka
So friendly! The entire staff was so helpful and made our shopping experience stress free.
03.2022Deka
So friendly! The entire staff was so helpful and made our shopping experience stress free.
03.2022Deka
So friendly! The entire staff was so helpful and made our shopping experience stress free.
03.2022Deka
So friendly! The entire staff was so helpful and made our shopping experience stress free.
03.2022Sherrick
Had A issue with my Billing that was not this locations fault , employee who was helpful called customer service for me ,and they did absolutely nothing and no help from management . My situation with metro I never been threw and I don't still understand and All I'm getting Is this run around. Money wasted and customer service for what? Hours of wasted time to get nothing accomplished! Thanks Metro Pcs for your terrible help for what you call a valued customer! Christina usually is helpful but today was to busy sitting in parking lot eating Donuts to help I guess. Again poor management and terrible customer service experience. Metro PCS should reboot themselves!
03.2022Sherrick
Had A issue with my Billing that was not this locations fault , employee who was helpful called customer service for me ,and they did absolutely nothing and no help from management . My situation with metro I never been threw and I don't still understand and All I'm getting Is this run around. Money wasted and customer service for what? Hours of wasted time to get nothing accomplished! Thanks Metro Pcs for your terrible help for what you call a valued customer! Christina usually is helpful but today was to busy sitting in parking lot eating Donuts to help I guess. Again poor management and terrible customer service experience. Metro PCS should reboot themselves!
03.2022Sherrick
Had A issue with my Billing that was not this locations fault , employee who was helpful called customer service for me ,and they did absolutely nothing and no help from management . My situation with metro I never been threw and I don't still understand and All I'm getting Is this run around. Money wasted and customer service for what? Hours of wasted time to get nothing accomplished! Thanks Metro Pcs for your terrible help for what you call a valued customer! Christina usually is helpful but today was to busy sitting in parking lot eating Donuts to help I guess. Again poor management and terrible customer service experience. Metro PCS should reboot themselves!
03.2022Sherrick
Had A issue with my Billing that was not this locations fault , employee who was helpful called customer service for me ,and they did absolutely nothing and no help from management . My situation with metro I never been threw and I don't still understand and All I'm getting Is this run around. Money wasted and customer service for what? Hours of wasted time to get nothing accomplished! Thanks Metro Pcs for your terrible help for what you call a valued customer! Christina usually is helpful but today was to busy sitting in parking lot eating Donuts to help I guess. Again poor management and terrible customer service experience. Metro PCS should reboot themselves!
03.2022Sherrick
Had A issue with my Billing that was not this locations fault , employee who was helpful called customer service for me ,and they did absolutely nothing and no help from management . My situation with metro I never been threw and I don't still understand and All I'm getting Is this run around. Money wasted and customer service for what? Hours of wasted time to get nothing accomplished! Thanks Metro Pcs for your terrible help for what you call a valued customer! Christina usually is helpful but today was to busy sitting in parking lot eating Donuts to help I guess. Again poor management and terrible customer service experience. Metro PCS should reboot themselves!
03.2022G-sale
The women at this location are amazing! I will never go to another store again! This is now my store They are always so pleasent and go above and beyond Everytime there is a problem or I'm upgrading! I called customer service 4 times and got no where, I walk in here once and she gets me all fixed up, and when I came to get my replacement she not only got me switched to the new one, she took her own time to make sure everything and I mean everything was logged into the new phone and set up so it was seamless and made double sure everything was good to go before I left. These women are on their game!!! Keep up the amazing customer service!
01.2022G-sale
The women at this location are amazing! I will never go to another store again! This is now my store They are always so pleasent and go above and beyond Everytime there is a problem or I'm upgrading! I called customer service 4 times and got no where, I walk in here once and she gets me all fixed up, and when I came to get my replacement she not only got me switched to the new one, she took her own time to make sure everything and I mean everything was logged into the new phone and set up so it was seamless and made double sure everything was good to go before I left. These women are on their game!!! Keep up the amazing customer service!
01.2022G-sale
The women at this location are amazing! I will never go to another store again! This is now my store They are always so pleasent and go above and beyond Everytime there is a problem or I'm upgrading! I called customer service 4 times and got no where, I walk in here once and she gets me all fixed up, and when I came to get my replacement she not only got me switched to the new one, she took her own time to make sure everything and I mean everything was logged into the new phone and set up so it was seamless and made double sure everything was good to go before I left. These women are on their game!!! Keep up the amazing customer service!
01.2022G-sale
The women at this location are amazing! I will never go to another store again! This is now my store They are always so pleasent and go above and beyond Everytime there is a problem or I'm upgrading! I called customer service 4 times and got no where, I walk in here once and she gets me all fixed up, and when I came to get my replacement she not only got me switched to the new one, she took her own time to make sure everything and I mean everything was logged into the new phone and set up so it was seamless and made double sure everything was good to go before I left. These women are on their game!!! Keep up the amazing customer service!
01.2022G-sale
The women at this location are amazing! I will never go to another store again! This is now my store They are always so pleasent and go above and beyond Everytime there is a problem or I'm upgrading! I called customer service 4 times and got no where, I walk in here once and she gets me all fixed up, and when I came to get my replacement she not only got me switched to the new one, she took her own time to make sure everything and I mean everything was logged into the new phone and set up so it was seamless and made double sure everything was good to go before I left. These women are on their game!!! Keep up the amazing customer service!
01.2022christopher
Christina Sims is the most helpful customer service representative in town!! I live in Denison and come all the way to Sherman because she makes the entire process so smooth and easy!! Awesome store always helpful!!! 5 STARS HIGHLY RECOMMENDED
12.2021christopher
Christina Sims is the most helpful customer service representative in town!! I live in Denison and come all the way to Sherman because she makes the entire process so smooth and easy!! Awesome store always helpful!!! 5 STARS HIGHLY RECOMMENDED
12.2021christopher
Christina Sims is the most helpful customer service representative in town!! I live in Denison and come all the way to Sherman because she makes the entire process so smooth and easy!! Awesome store always helpful!!! 5 STARS HIGHLY RECOMMENDED
12.2021christopher
Christina Sims is the most helpful customer service representative in town!! I live in Denison and come all the way to Sherman because she makes the entire process so smooth and easy!! Awesome store always helpful!!! 5 STARS HIGHLY RECOMMENDED
12.2021christopher
Christina Sims is the most helpful customer service representative in town!! I live in Denison and come all the way to Sherman because she makes the entire process so smooth and easy!! Awesome store always helpful!!! 5 STARS HIGHLY RECOMMENDED
12.2021giovonna
We stopped by just to see what kind of deals we could get on 4 phones due to Black Friday Shopping. Haven and christi (not sure of spelling) was more then helpful with get me what i wanted at a price I was willing to pay. They Both worked togethrr as a great team to not only get me what i wanted we got in and out in a timely manner. Thank you Ladies got going above and beyond my expectations. we wl be visiting this store again for all phone needs.
11.2021giovonna
We stopped by just to see what kind of deals we could get on 4 phones due to Black Friday Shopping. Haven and christi (not sure of spelling) was more then helpful with get me what i wanted at a price I was willing to pay. They Both worked togethrr as a great team to not only get me what i wanted we got in and out in a timely manner. Thank you Ladies got going above and beyond my expectations. we wl be visiting this store again for all phone needs.
11.2021giovonna
We stopped by just to see what kind of deals we could get on 4 phones due to Black Friday Shopping. Haven and christi (not sure of spelling) was more then helpful with get me what i wanted at a price I was willing to pay. They Both worked togethrr as a great team to not only get me what i wanted we got in and out in a timely manner. Thank you Ladies got going above and beyond my expectations. we wl be visiting this store again for all phone needs.
11.2021giovonna
We stopped by just to see what kind of deals we could get on 4 phones due to Black Friday Shopping. Haven and christi (not sure of spelling) was more then helpful with get me what i wanted at a price I was willing to pay. They Both worked togethrr as a great team to not only get me what i wanted we got in and out in a timely manner. Thank you Ladies got going above and beyond my expectations. we wl be visiting this store again for all phone needs.
11.2021giovonna
We stopped by just to see what kind of deals we could get on 4 phones due to Black Friday Shopping. Haven and christi (not sure of spelling) was more then helpful with get me what i wanted at a price I was willing to pay. They Both worked togethrr as a great team to not only get me what i wanted we got in and out in a timely manner. Thank you Ladies got going above and beyond my expectations. we wl be visiting this store again for all phone needs.
11.2021Christine
Haven and Zi helped me get a new phone and all set up today! They were fantastic! Very helpful! They were happy and had positive attitudes! Also so friendly! I enjoyed my experience with them! Would highly recommend going to that store!
09.2021Christine
Haven and Zi helped me get a new phone and all set up today! They were fantastic! Very helpful! They were happy and had positive attitudes! Also so friendly! I enjoyed my experience with them! Would highly recommend going to that store!
09.2021Christine
Haven and Zi helped me get a new phone and all set up today! They were fantastic! Very helpful! They were happy and had positive attitudes! Also so friendly! I enjoyed my experience with them! Would highly recommend going to that store!
09.2021Christine
Haven and Zi helped me get a new phone and all set up today! They were fantastic! Very helpful! They were happy and had positive attitudes! Also so friendly! I enjoyed my experience with them! Would highly recommend going to that store!
09.2021Christine
Haven and Zi helped me get a new phone and all set up today! They were fantastic! Very helpful! They were happy and had positive attitudes! Also so friendly! I enjoyed my experience with them! Would highly recommend going to that store!
09.2021Jennifer
Not impressed with them lately. They used to be a little more affordable upgrading you could still get a free device if you had your device so long and now upgrading seems to be the same price as a brand new phone without service so not impressed I'm thinking about switching actually
08.2021Jennifer
Not impressed with them lately. They used to be a little more affordable upgrading you could still get a free device if you had your device so long and now upgrading seems to be the same price as a brand new phone without service so not impressed I'm thinking about switching actually
08.2021Jennifer
Not impressed with them lately. They used to be a little more affordable upgrading you could still get a free device if you had your device so long and now upgrading seems to be the same price as a brand new phone without service so not impressed I'm thinking about switching actually
08.2021Jennifer
Not impressed with them lately. They used to be a little more affordable upgrading you could still get a free device if you had your device so long and now upgrading seems to be the same price as a brand new phone without service so not impressed I'm thinking about switching actually
08.2021Jennifer
Not impressed with them lately. They used to be a little more affordable upgrading you could still get a free device if you had your device so long and now upgrading seems to be the same price as a brand new phone without service so not impressed I'm thinking about switching actually
08.2021Shiniki
I went to Metro by T-Mobile store Thursday April 8, 2021, to purchase a phone because my current phone would not keep a charge. The store manager name Christina showed me different phones. I purchased a Motorola phone because she told me it just came out and it was a good phone. The manager also suggested I purchase a screen protector and a phone case. I purchased both with the phone. The manager threw the phone case and screen case packaging away when she sold me the phone. My purchase total was $147.36. On Friday April 9, I realized the phone didn't work properly. I went back to the store and the manager played around with the phone and told me it should work later that day in which it did not. Monday April 12, 2021, I took the phone back to the store and called the Metro 800 number. The 800 number took a report and told me to ask the store if they can assist me with another phone because the one I had didn't work for me. I let the store manager Christina know what the Metro T-Mobile said. The manager Christina stated she could not assist me and to go to a corporate store to help me. I went to a Corporate Metro by T-Mobile and they assist me with upgrading my phone to another one in which I had to pay an additional $140.83. The corporate store told me to take the phone case and screen protector back to the original store for a refund on it. I went back to the original store who sold me the phone that was giving me problems. The manager Christina told me she cannot refund me because I didn’t have the phone case and screen protector packaging. I told the store manager she kept the packaging in which she acknowledged. The manager went to the back room and calls her manager. The store manager came back to the front counter and told me her manager stated I cannot receive a refund. I had my receipt. I even told the manager can she just give me another screen protector instead of a refund to fit my new phone the corporate store assists me with. The store manager Christina told me her manager name was Gary and she gave me his number. I tried calling Gary and he keep sending me to voicemail. I believe that is bad business and unprofessional. I have been a customer of Metro for 16yrs and purchase a phone every two years from them. I have always paid my monthly phone bill on time. I have never experience this type of service. I am very upset about this. The store owe me 45.00. I was out of 320.00 altogether. I also had to drive 38 miles to the corporate office to get assistance because the store I purchased the first phone from did not want to assist me. I do not recommend going to this store. Bad management.
08.2021Shiniki
I went to Metro by T-Mobile store Thursday April 8, 2021, to purchase a phone because my current phone would not keep a charge. The store manager name Christina showed me different phones. I purchased a Motorola phone because she told me it just came out and it was a good phone. The manager also suggested I purchase a screen protector and a phone case. I purchased both with the phone. The manager threw the phone case and screen case packaging away when she sold me the phone. My purchase total was $147.36. On Friday April 9, I realized the phone didn't work properly. I went back to the store and the manager played around with the phone and told me it should work later that day in which it did not. Monday April 12, 2021, I took the phone back to the store and called the Metro 800 number. The 800 number took a report and told me to ask the store if they can assist me with another phone because the one I had didn't work for me. I let the store manager Christina know what the Metro T-Mobile said. The manager Christina stated she could not assist me and to go to a corporate store to help me. I went to a Corporate Metro by T-Mobile and they assist me with upgrading my phone to another one in which I had to pay an additional $140.83. The corporate store told me to take the phone case and screen protector back to the original store for a refund on it. I went back to the original store who sold me the phone that was giving me problems. The manager Christina told me she cannot refund me because I didn’t have the phone case and screen protector packaging. I told the store manager she kept the packaging in which she acknowledged. The manager went to the back room and calls her manager. The store manager came back to the front counter and told me her manager stated I cannot receive a refund. I had my receipt. I even told the manager can she just give me another screen protector instead of a refund to fit my new phone the corporate store assists me with. The store manager Christina told me her manager name was Gary and she gave me his number. I tried calling Gary and he keep sending me to voicemail. I believe that is bad business and unprofessional. I have been a customer of Metro for 16yrs and purchase a phone every two years from them. I have always paid my monthly phone bill on time. I have never experience this type of service. I am very upset about this. The store owe me 45.00. I was out of 320.00 altogether. I also had to drive 38 miles to the corporate office to get assistance because the store I purchased the first phone from did not want to assist me. I do not recommend going to this store. Bad management.
08.2021Shiniki
I went to Metro by T-Mobile store Thursday April 8, 2021, to purchase a phone because my current phone would not keep a charge. The store manager name Christina showed me different phones. I purchased a Motorola phone because she told me it just came out and it was a good phone. The manager also suggested I purchase a screen protector and a phone case. I purchased both with the phone. The manager threw the phone case and screen case packaging away when she sold me the phone. My purchase total was $147.36. On Friday April 9, I realized the phone didn't work properly. I went back to the store and the manager played around with the phone and told me it should work later that day in which it did not. Monday April 12, 2021, I took the phone back to the store and called the Metro 800 number. The 800 number took a report and told me to ask the store if they can assist me with another phone because the one I had didn't work for me. I let the store manager Christina know what the Metro T-Mobile said. The manager Christina stated she could not assist me and to go to a corporate store to help me. I went to a Corporate Metro by T-Mobile and they assist me with upgrading my phone to another one in which I had to pay an additional $140.83. The corporate store told me to take the phone case and screen protector back to the original store for a refund on it. I went back to the original store who sold me the phone that was giving me problems. The manager Christina told me she cannot refund me because I didn’t have the phone case and screen protector packaging. I told the store manager she kept the packaging in which she acknowledged. The manager went to the back room and calls her manager. The store manager came back to the front counter and told me her manager stated I cannot receive a refund. I had my receipt. I even told the manager can she just give me another screen protector instead of a refund to fit my new phone the corporate store assists me with. The store manager Christina told me her manager name was Gary and she gave me his number. I tried calling Gary and he keep sending me to voicemail. I believe that is bad business and unprofessional. I have been a customer of Metro for 16yrs and purchase a phone every two years from them. I have always paid my monthly phone bill on time. I have never experience this type of service. I am very upset about this. The store owe me 45.00. I was out of 320.00 altogether. I also had to drive 38 miles to the corporate office to get assistance because the store I purchased the first phone from did not want to assist me. I do not recommend going to this store. Bad management.
08.2021Shiniki
I went to Metro by T-Mobile store Thursday April 8, 2021, to purchase a phone because my current phone would not keep a charge. The store manager name Christina showed me different phones. I purchased a Motorola phone because she told me it just came out and it was a good phone. The manager also suggested I purchase a screen protector and a phone case. I purchased both with the phone. The manager threw the phone case and screen case packaging away when she sold me the phone. My purchase total was $147.36. On Friday April 9, I realized the phone didn't work properly. I went back to the store and the manager played around with the phone and told me it should work later that day in which it did not. Monday April 12, 2021, I took the phone back to the store and called the Metro 800 number. The 800 number took a report and told me to ask the store if they can assist me with another phone because the one I had didn't work for me. I let the store manager Christina know what the Metro T-Mobile said. The manager Christina stated she could not assist me and to go to a corporate store to help me. I went to a Corporate Metro by T-Mobile and they assist me with upgrading my phone to another one in which I had to pay an additional $140.83. The corporate store told me to take the phone case and screen protector back to the original store for a refund on it. I went back to the original store who sold me the phone that was giving me problems. The manager Christina told me she cannot refund me because I didn’t have the phone case and screen protector packaging. I told the store manager she kept the packaging in which she acknowledged. The manager went to the back room and calls her manager. The store manager came back to the front counter and told me her manager stated I cannot receive a refund. I had my receipt. I even told the manager can she just give me another screen protector instead of a refund to fit my new phone the corporate store assists me with. The store manager Christina told me her manager name was Gary and she gave me his number. I tried calling Gary and he keep sending me to voicemail. I believe that is bad business and unprofessional. I have been a customer of Metro for 16yrs and purchase a phone every two years from them. I have always paid my monthly phone bill on time. I have never experience this type of service. I am very upset about this. The store owe me 45.00. I was out of 320.00 altogether. I also had to drive 38 miles to the corporate office to get assistance because the store I purchased the first phone from did not want to assist me. I do not recommend going to this store. Bad management.
08.2021Shiniki
I went to Metro by T-Mobile store Thursday April 8, 2021, to purchase a phone because my current phone would not keep a charge. The store manager name Christina showed me different phones. I purchased a Motorola phone because she told me it just came out and it was a good phone. The manager also suggested I purchase a screen protector and a phone case. I purchased both with the phone. The manager threw the phone case and screen case packaging away when she sold me the phone. My purchase total was $147.36. On Friday April 9, I realized the phone didn't work properly. I went back to the store and the manager played around with the phone and told me it should work later that day in which it did not. Monday April 12, 2021, I took the phone back to the store and called the Metro 800 number. The 800 number took a report and told me to ask the store if they can assist me with another phone because the one I had didn't work for me. I let the store manager Christina know what the Metro T-Mobile said. The manager Christina stated she could not assist me and to go to a corporate store to help me. I went to a Corporate Metro by T-Mobile and they assist me with upgrading my phone to another one in which I had to pay an additional $140.83. The corporate store told me to take the phone case and screen protector back to the original store for a refund on it. I went back to the original store who sold me the phone that was giving me problems. The manager Christina told me she cannot refund me because I didn’t have the phone case and screen protector packaging. I told the store manager she kept the packaging in which she acknowledged. The manager went to the back room and calls her manager. The store manager came back to the front counter and told me her manager stated I cannot receive a refund. I had my receipt. I even told the manager can she just give me another screen protector instead of a refund to fit my new phone the corporate store assists me with. The store manager Christina told me her manager name was Gary and she gave me his number. I tried calling Gary and he keep sending me to voicemail. I believe that is bad business and unprofessional. I have been a customer of Metro for 16yrs and purchase a phone every two years from them. I have always paid my monthly phone bill on time. I have never experience this type of service. I am very upset about this. The store owe me 45.00. I was out of 320.00 altogether. I also had to drive 38 miles to the corporate office to get assistance because the store I purchased the first phone from did not want to assist me. I do not recommend going to this store. Bad management.
08.2021