cell phone store
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UScellular in Richland (53 Columbia Point Dr, WA 99352)
About:
We connect 5 million people, businesses and government operations with our award-winning network. And were always looking for ways to make your experience with our communication services and products even better. No matter how big we grow, our values don't change. That means exceptional service from real humans. Products we offer: The latest smartphone devices & accessories, high speed internet, connected home solutions, and more. Visit our store in Richland to check out some of the special offers available.
UScellular is located in Richland (Washington state) on the street of 53 Columbia Point Dr. If you want to ask about something we recommend contacting this place by phone. The Phone number is +15099421939. You can get more information from their website: https://stores.uscellular.com/navigate-wireless/find-a-store/richland-wa-99352?utm_source=google&utm_medium=pld&utm_campaign=USCC_20_FFP_AC_LD_NA_NA. The coordinates that you can use in navigation applications to get to find UScellular quickly are 46.263175, -119.266390. Scroll down to find out opening hours, reviews and other important information about UScellular.
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Available amenities
Payments
- Cheques
- Debit cards
Accessibility
- Wheelchair-accessible car park
Service options
- Kerbside pickup
- In-store pickup
- In-store shopping
Unavailable amenities
Service options
- Delivery
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Went in to buy 2 phones for myself and my son. Alfonso was great, and worked very hard to try to get my broken iPhone to transfer data while we were in the store and to port my phone number. He did explain it COULD take up to 72 hours because my phone number is an NNP number. (It's 2022, so I am struggling to understand how, but here we are) It has been 4 days now (96 hours) and I STILL don't have my phone number. It was released after 68ish hours. While I don't blame Alfonso for this, I was frustrated that he did not tell me that he would be off on Thursday (the day my number was released, which was yesterday). So was unable to finish this process. I called the store and had the extreme displeasure of speaking to Felipe. Felipe identified himself as the "manager" and informed me Alfonso was off. He then stated that yet ANOTHER email would need to be sent to this NNP department and that "since it was Alfonso's sale" he would not/could not send an email on his behalf. I asked Felipe to help, explained that I have been unable to conduct business, check emails, log into any accounts, etc; due to these needing phone number verification and I am unable to access the number. Felipe proceeds to tell me that this is "not his problem" and refuses to assist me - and while he may be right, this is not good customer service and certainly not the experience I was expecting. If Felipe wants to hang up the phone and tell the store what a "Karen" I am, that is his prerogative. I spent many years in retail management, so his frustration with my frustration is not lost on me...BUT, if the "manager" is not empowered or motivated to assist a customer and help his employee on his day off, then there's a larger issue at work that needs to be address. Today is Friday, I phoned over to see if Alfonso was in. Felipe lets me know that Alfonso will be in later. I ask Felipe for his managers contact information, as I would like to relay my experience to them. Felipe lets me know that he is NOT going to provide that. He then proceeds to disconnect the call. Felipe, I hope this becomes a teachable moment for you. I intend to find out who your manager is, who owns the franchised store you "manage" and contact corporate to lodge an official complaint. Unfortunately for Alfonso, I am going to return both phones, which may end up costing him the commission. And while I do feel a bit bad about that, to quote Felipe it's "not my problem" Do better.
09.2022JA
Great service to customers!
01.2022doug
Rosy was amazing! Even though it was extremely understaffed, she was able to take care of multiple people at a time. Most people these days can't take care of one at a time. Make sure you pay your people good or I will take them from you.
09.2021Marinella
These guys are awesome! My mom and I have been their customer for years. They provide great customer service and always do the best they can to satisfy our phone needs!
09.2018Maria
We came in to upgrade our phone. Luis welcomed & acknowledged each customer as they came in the store. Luis was the only employee in the store, he had 4 customers waiting, and the phone was ringing non stop. Luis kept an amazing and an upbeat attitude. His customer service was outstanding.
09.2017Kelly
They are one of only 2 carriers that don't offer an unlimited plan. We wanted to buy the phones outright and get the TV deal but you must sign a 2 year contract. You don't get the tv right then either they mail it to you within 12 weeks. The tablet for a penny is a completely separate deal all together. Also they sell phone's but no accessories for them. Not very helpfull
09.2017Megan
Been dealing with Mikel for almost 10 yrs at us cellular.. Best customer service I've ever had at any store by far. -Curtis Cromer
09.2017Shawn
I came in last week because my phone had been nearly unusable since the update for my galaxy S5. The first thing they did was give me a sales pitch to upgrade. I said that I wasn't interested I just wanted my phone to work. They suggested a factory reset, which wipes everything from the phone. I'd tried even on Google to get it to work with no results. I did the reset and it still didn't work so I came back in today. Different guy with the same sales pitch. So now I either go with a broken phone until another software update fixes it or $175 bill to get a new phone. Here's the kicker, they won't replace it with the same model because it's not in perfect working condition. Why would I want a replacement if it was in working condition? I found way more useful information on Google, which I recommend over trying to use this store.
09.2016Jami
Everything. Helpful friendly
09.2015